Organizing for survival and social change: The case of streetwise

This study explores how members of StreetWise organize for survival and social change. Through the publication of a street journal by the same name, StreetWise provides employment opportunities for men and women without homes. Using feminist principles of organizing as a backdrop, we highlight the discursive moves that (1) reinforce StreetWise's standpoint as counter to the practices and structures of the dominant culture, and (2) provide alternative ways of thinking about issues of poverty and homelessness. We highlight tensions that emerge between the dialectic of survival and social change, and in so doing position StreetWise as an “alternative discourse community” that develops counterdiscourses amidst cultural and material constraints. We work toward locating how members negotiate organizational irrationalities through moral deliberation.     

A House Divided Against Itself Cannot Stand: Problematizing Public and Private in Organized Religion

Poll results consistently reveal Americans' high interest in spirituality, yet also point to a dearth of participation in religion. I position organized religion's waning attractiveness as an organizational communication issue as I analyze the discourse of an alternatively organized housechurch. Utilizing feminist principles, I position the organization and notions of church within a context of scholarly and societal notions of public and private. I qualitatively explore what motivates this group to adopt and maintain alternative patterns and practices that both enable and constrain members. Moreover, I draw attention to paradoxes and tensions that arise and are navigated as members negotiate traditional applications of public and private and enact alternative ways of organizing within the tradition-laden domain of Christianity.     

The boundary-spanning role of a cooperative support organization: managing the paradox of stability and change in non-traditional organizations

This project provides an interpretation of how one cooperative support organization, the Nebraska Cooperative Council, discursively functions to help its constituent cooperatives consolidate resources in order to better intersect with organizations in a larger bureaucratic system. In analyzing qualitative data collected through in-depth interviews, surveys, and organizational documents, we found the paradox of stability and change a revealing prism through which to make sense of participants' experiences. We work toward locating and describing how the Council, through its boundary-spanning activities, helps cooperatives manage the paradox of stability and change while protecting their core participatory ideologies. By providing networks of learning, promoting the legitimacy of cooperative forms of organizing, and protecting cooperatives' interests, the Council is an entity helping cooperatives to reconcile their internal requirements for democracy with the external demands of the marketplace.     

Expressions of Identifications: The Nature of Talk and Identity Tensions Among Organizational Members in a Struggling Organization

This study investigates how organizational members communicatively enact identification and more specifically how tensions in identification are expressed through members’ talk and behaviors. Using a case-study approach, we explored the experiences of members in an organization in turmoil. Semi-structured interviews, questionnaires given at two times, and observations of organizational events were used to understand the identification tensions these individuals negotiated and ways that identification, disidentification, and ambivalent identification were enacted. The study provides empirical evidence of changing identifications and articulates their communicative manifestations. The findings not only support the notion that identification is a complex and dynamic process but also contribute to the identification literature by illustrating specific ways that various forms of identification tensions are enacted and communicated in response to organizational change.     

The boundary-spanning role of a cooperative support organization: managing the paradox of stability and change in non-traditional organizations

This project provides an interpretation of how one cooperative support organization, the Nebraska Cooperative Council, discursively functions to help its constituent cooperatives consolidate resources in order to better intersect with organizations in a larger bureaucratic system. In analyzing qualitative data collected through in-depth interviews, surveys, and organizational documents, we found the paradox of stability and change a revealing prism through which to make sense of participants' experiences. We work toward locating and describing how the Council, through its boundary-spanning activities, helps cooperatives manage the paradox of stability and change while protecting their core participatory ideologies. By providing networks of learning, promoting the legitimacy of cooperative forms of organizing, and protecting cooperatives' interests, the Council is an entity helping cooperatives to reconcile their internal requirements for democracy with the external demands of the marketplace.     

The effects of comprehension loss on persuasion

Traditional definitions of the glass ceiling perpetuate gender‐biased organizational practices and quick‐fix solutions. By creating an illusion of opportunity for women, they prevent critical assessment of contemporary organizational practices and of gendered communication. This article engages in feminist research as praxis first by discussing how current organizational practices fail to alter power imbalances. To create awareness of unjust organizing processes, these ways we ordinarily “do gender” are juxtaposed against contrastive contexts: alternative settings (organizational forms), processes (community‐as‐dialectic), and organization members (women). These alternatives enable us to visualize how language creates and sustains gender divisions that emerge in glass ceiling processes and effects. The second stage in research as praxis calls for action. I discuss implications for research and for change that challenge the gendered motif of organizational life.     

The Strategic Rhetoric of an “At-Risk” Educational Identity: Interviewing Jane

This essay explores how communication research on “at-risk” students relies on under-theorized understandings of identity as seemingly stable traits and characteristics. In this sense, “at-riskness,” as a cultural identity, is dangerous precisely because it encourages researchers to link identity difference with failure, rather than to explore the presence and perpetuation of particular ideologies. We illuminate such ideological tensions through our analysis of a complex educational identity—an in-depth interview with an “at-risk” student—where we locate strategic rhetorics (i.e., discursive constructions that reify normalized assumptions about educational success and failure) that demonstrate how ideology constitutes the phenomenon of educational risk.     

A Dialectic Analysis of a Community Forum on Faith: The “Most Segregated” or Separated Hour?

Homogeneity remains the norm in churches despite the ideal of diversity called for by leaders such as Martin Luther King, Jr. This incongruity prompted an analysis of a community forum convened to address racial tensions growing from a school board conflict in Little Rock, Arkansas. The phrase, “the most segregated hour in America is 11:00 A.M. on Sunday,” surfaces multiple times in relation to the homogeneity–diversity dialectic. This tension-centered analysis revealed varied functions of irony as forum participants responded to this dialectic. Major findings included (1) countering the assumption that segregation is wrong through alternation; (2) framing through transcendence based in dramatic irony; (3) relying on a personal narrative based on selection; (4) contesting the role of significant choice based in event-based irony; and (5) representing the marginalized discourse of diversity as mystery. We extend tension-centered research and theory by explicating the role of irony in opening spaces within contested discourse. Practitioners can utilize openings created by irony through enriched dialogue about identity and transcendent rituals.     

Humor in middle management: women negotiating the paradoxes of organizational life

Women in middle management continue to face multiple paradoxes arising from their structural and gendered locations that add to the uncertainty of negotiating organizational life. Investigating the lived experiences of women middle managers can illuminate the constraints and paradoxes endemic to organizing, for such experiences foreground tensions at the intersection of structure, identity, agency, and power. Specifically, this contextual investigation of conversational humor explores links between organizational status, gender, and paradox. In so doing, it demonstrates how women can use humor to negotiate managerial identities and to navigate organizational life. This study uncovers nuanced and important communication tactics of middle management women. This study also reveals the value of investigating the complex convergence of humor, gender, and organizational communication theory.     

Emotion Work Revealed by Job Loss Discourse: Backgrounding-Foregrounding of Feelings, Construction of Normalcy, and (Re)instituting of Traditional Masculinities

Three emotion work themes were displayed in the discourse of individuals who lost their jobs and of their family members. Foregrounding-backgrounding of emotions indicated not only how some individuals and family members exerted effort to express positive emotions, but also why they would do so (for deep authenticity). In the construction of normalcy, respondents made an effort to portray and enact their lives as similar to the way things were before the job loss. By (re)instituting traditional masculinities, the men who lost their jobs were able to be "real" men in an emasculating situation. Taken together, these findings offer possibilities for further theoretical development and for communication interventions that can be applied by human resource professionals, career and outplacement counselors, family members, friends, and the individuals themselves.     

How online health discussions make people perceive benefits?

The online health discussion (OHD) has increasingly become an important component in the practice of health informatics service, and many health users have gained benefits through OHD. Few studies have tried to answer how people obtain benefits from OHD. As a new type of online health information, OHD is composed of multiple messages with a discourse structure. By referring to Peirce’ semiotics, a theoretical model of the relationship of OHD with multiply meanings (i.e., discourse structure and health knowledge) and health users' perceived benefits (PB) was developed. 1248 OHD units were collected, and the main findings were obtained. (1) The number of discussion chains has a crucial effect on PB. (2) Health knowledge related to OHD produces indirect effects on PB. This work enriches extant literature by empirically revealing multilevel meanings of OHD and their roles. Related findings can be used to explore improvements for designing of OHD.     

Reconceptualizing interorganizational collaborations as tensile structures: Implications of conveners’ proactive tension management

Conveners, as the main organizers of complex inter-organizational collaborations (IOCs), experience tensions as they make decisions based on collaborators’ competing interests and ideas. This paper theorizes conveners’ tension management as their proactive efforts to shape the IOC processes – as opposed to reactive responses to emergent tensions – and examines how they are related to IOCs’ collaborative capacity. A comparative case analysis of two IOCs in regional planning reveals that conveners’ organizing practices that actively promoted tensions contributed to creating a more dynamic and tension-resistant collaborative environment, compared to those of conveners who tried to prevent tensions. Using tensile structure as a metaphor, the author theorizes about when and how proactively promoting tensions can enhance collaborative capacity.     

Feminist-Bureaucratic Control and Other Adversarial Allies: Extending Organized Dissonance to the Practice of “New” Forms1 A previous version of this paper received a Top Paper award from the National Communication Association's Organizational Communication Division.

This paper reconsiders the usual contrast between “old” and “new” organizational forms, exploring what happens when postbureaucratic control meets bureaucratic formalization. It develops earlier work on “organized dissonance,” first, by recasting postbureaucratic practice as a hybrid of contrary forms. The paper then situates feminist bureaucracy as a usual, rather than exceptional, case of postbureaucratic practice. Through qualitative analysis, it demonstrates how members of a feminist community merged opposing forms of control to manage three tensions endemic to postbureaucratic organizing: (1) homogeneity–heterogeneity, (2) moral–instrumental aims, and (3) formalized/universal–unobtrusive/particular control. Simultaneously, the analysis models an approach to theorizing organizational forms that moves beyond stylized typologies of structural features and toward grounded frameworks that honor the dialectical texture of communication practice. Ultimately, the paper repositions feminist contributions to the study of organizational form by minimizing claims to distinctiveness, emphasizing shared interests across forms of organizing, and considering what all scholars of form might learn from feminism's rich legacy of “practicing” postbureaucracy.     

The Communication Privacy Management of Adopted Individuals in Their Social Networks: Disclosure Decisions in Light of the Discourse of Biological Normativity

Although adoptees are often stigmatized for their nonnormative identity, adopted individuals must communicate with nonfamily members to integrate their adoptive identity into their definition of self. In the current study, adult adoptees (n = 25) were interviewed about their processes for disclosing their adoptive status in their social networks. Drawing upon communication privacy management (CPM) theory, inductive analyses demonstrated that adoptees created motivational and contextual criteria to enact privacy rules surrounding adoption. Adoptees maintained privacy to avoid messages of “difference,” insensitive comments, imperviousness, and negative opinions about adoption. Adoptees disclosed about their adoption to build relational closeness and to educate/advocate for adoption. These privacy decisions were undergirded by the societal assumption that families are biologically linked or the discourse of biological normativity (Suter et al., 2014).     

Managing Dialectics to Make a Difference: Tension Management in a Community-Building Organization

This article is an ethnographic report of the dialectic tension management practices of a community-building organization called the Nehemiah Group. ¹ The Nehemiah Group, in 2009, changed their name to the Nehemiah Network to reflect their expanded involvement of business leaders (Our History, n.d. Our History . ( n.d. ). Retrieved from http://www.nehemiahnetwork.org/about  [Google Scholar]). This group unites local churches to serve the community. This three-year participant-observation study documents how group members manage two primary and intertwined dialectic tensions: noncooperation-cooperation and unity-division. Members use multiple practices to manage these tensions and other intertwined tensions: They construct narratives to voice moral issues, to alternate between tension poles to address pragmatic obstacles, to frame tensions as complementary through segmentation, and rely on prayer rituals to reframe tensions. From this analysis, three implications follow: (a) moral narratives serve to construct framing options, (b) a larger discursive history is utilized to create counternarratives, and (c) metadiscursive practices rely on rituals to manage tensions.     

Exploring Dialectical Tensions of Leading Volunteers in Two Community Choirs

Leaders of volunteers face different challenges than leaders of paid employees due to different motivations and reward expectations. After synthesizing previous research applying dialectical theory to group members or leaders, this study examines the dialectical tensions that leaders of volunteers experienced and the communication they used to manage those tensions as reported by both the leaders and the volunteers. A constant-comparison method was used to analyze observations and interviews of members and leaders of two community choirs. The findings suggest that leaders of volunteers face eight dialectical tensions representing three broad categories: (a) task and relationship; (b) process and outcome; and (c) internal and external. Leaders negotiated these dialectical tensions through communication strategies including use of humor and appeals to artistic spirituality. These strategies represent hybridization and dualistic discourse rather than a monologic emphasis of one course of action over another.     

Designing Communication for the Day-to-Day Safety Oversight of Nuclear Power Plants

Inspectors of nuclear power plants manage information to make plants safer and to monitor and evaluate adherence to regulatory requirements. Integrating grounded practical theory and communication as design (CAD), we investigated the collective design of and practice of status meetings—a pair of daily meetings meant to manage information about the day-to-day safety oversight of nuclear power plants. Our analysis focused on (1) the problems these status meetings were meant to address, (2) the techniques participants used or proposed to address them, and (3) the situated ideals reflected in the designs for and practice of these meetings. Clustering the techniques illuminated designable features of status meetings (e.g., what, how much, and how to communicate, turn-taking, timing, pacing, and audience). We extend work on CAD by conceptualizing and investigating collective design work, focusing on the fit, function, and fragmentation of approaches to status meetings. We also contribute to the theory and practice of organizing for safety and reliability by making recommendations for coping when communication processes informed by best practices nonetheless produce persistent, irresolvable tensions that complicate the enactment of safety.     

Fat Rights and Fat Discrimination: An Annotated Bibliography

This bibliography is a selection of articles, books, and selected other material relevant to antidiscrimination laws and fat people. Prejudice against fat people has been widely discussed in the media. Many people are actively engaged in discourse about how our society treats fat people and whether discrimination against them is acceptable. At the same time, a small but growing body of law has developed to address discrimination against fat people in employment and public accommodations. This bibliography is intended to assist scholars, practicing lawyers, policy makers, and activists by gathering, organizing, and annotating the relevant literature and legal resources.     

“We're too afraid of these imaginary tensions”: Student organizing in lesbian,gay, bisexual and transgender campus communities

This study utilizes grounded theory to examine student organizing in a lesbian, gay, bisexual and transgender community on a college campus. Through a Glaserian approach to grounded theory, this study identifies three key tensions that influence the formation and maintenance of community: Unity and Difference, Commitment and Apathy, and Empowerment and Disempowerment. These tensions co‐exist within the community and produce challenges for organizing social change on campus. Ultimately, this essay argues that all three tensions may be endemic of community organizing, and potentially of organizing practices in general. Future directions for research in organizational communication and community formation are explored.