图书馆“问题读者”引发读者服务冲突分析

图书馆读者服务冲突较为常见,不仅给图书馆正常工作秩序带来了一定影响,而且也妨碍了广大读者在图书馆内的正常活动。读者服务冲突的产生是由多方面因素造成的,主要因素是"问题读者"的问题行为。如何尽量避免和消除读者服务冲突的出现,成为目前广大图书馆工作者亟待解决的一大难题。对图书馆"问题读者"问题行为引发的读者服务冲突进行调查分析,这将有助于图书馆工作者处理这些问题。     

再论“读者第一,服务至上”

图书馆是文献情报中心,图书馆的宗旨是为读者服务。图书馆职能的实现,只能通过读者来体现,失去了读者,图书馆也就失去了存在的意义。只有坚持"读者第一,服务至上"的服务理念,才能吸引更多的读者。如何使"读者第一服务至上"不再是一个口号,而是落实到图书馆日常服务的行动中,是值得我们思考的问题。     

深圳地区图书馆的“精益服务”探索

图书馆服务要求"让更多的读者享受图书馆",与企业"精益服务"的"有效保留顾客"目标有一致性。借鉴企业"精益服务"管理成果,创新公共图书馆服务手段,修正读者服务流程,完善读者服务管理,对提高"图书馆之城"的用户满意度和提升整体社会效益有重要意义。     

深圳地区图书馆的“精益服务”探索北大核心CSSCI

图书馆服务要求"让更多的读者享受图书馆",与企业"精益服务"的"有效保留顾客"目标有一致性。借鉴企业"精益服务"管理成果,创新公共图书馆服务手段,修正读者服务流程,完善读者服务管理,对提高"图书馆之城"的用户满意度和提升整体社会效益有重要意义。     

研究读者需求提高服务水平

图书馆的价值是通过读者获得和利用文献来体现的.因此,离开了读者的利用,图书馆的价值也就无从谈起.而研究读者需求,满足其多层次需要,是图书馆服务质量提高的有效途径之一.     

对图书馆读者服务工作走势的几点认识

图书馆的读者人气是立馆之本,是读者服务追求的目标。教育、信息、文化是图书馆三个基本服务职能,具体实践应体现"有所为,有所不为"的原则,不可包打天下。服务载体虚实共存,相辅相成。服务的广度比深度更具现实重要性。读者工作今后的方向是人性化、大众化、一体化和数字化。指导读者工作的理论基础是"交流说"。     

对新时期图书馆读者服务工作走势的几点认识

图书馆的读者人气是立馆之本,是读者服务追求的目标。教育、信息、文化是图书馆三个基本服务职能,具体实践应体现"有所为,有所不为"的原则,不可包打天下。服务载体虚实共存,相辅相成。服务的广度比深度更具现实重要性。读者工作今后的方向是人性化、大众化、一体化和数字化。指导读者工作的理论基础是"交流说"。     

图书馆人性化服务探讨

人性化服务是图书馆根据读者群体的不同服务需求,通过对用户的个性服务而采取的有针对性的、全方位的一种服务模式。人性化服务是当今图书馆工作的主流热点,也是未来图书馆生存发展的长远目标。人性化服务旨在提高图书馆的服务水平、提升图书馆的服务质量,真正发挥图书馆"读书育人"的功效,为广大的读者提供充满人性化关爱的优质服务前台。     

服务是大学图书馆建设和发展的主线

服务是大学图书馆的办馆宗旨,图书馆在服务理念上应倡导"读者第一,平等关爱"的思想,在服务实践中贯彻"开放共享、利行方便、创新服务"的工作方针,使读者满意应是图书馆的不懈追求。     

新环境下图书馆读者创新服务实例分析

随着互联网、计算机以及移动通信技术的飞速发展,图书馆读者服务社会环境呈现日新月异,新环境下各馆都在尝试读者服务创新,以求得更好地满足读者新需求。从上海图书馆的"年度对账单"和暨南大学图书馆、中山大学图书馆的图书逾期处理新规两个典型实例分析了从细节、人性化角度去深化传统服务,开创读者服务新项目更能让读者亲近图书馆,而图书馆在这方面也将大有可为。     

British Writings on Romania: From Travel Accounts to Studies

This article surveys a sample of sources of the information about Romania available to British readers in nineteenth century British newspapers and periodicals. It traces first contacts between the Romanian lands and Britain after the union of the principalities of Wallachia and Moldavia in 1859, then after their independence from the Ottoman Empire. The article highlights an increased Romanian interest in British periodicals, which reported and reviewed Romanian literature and scholarship. The article concludes that nineteenth century British newspapers and periodicals offer a great variety and wealth of new material previously unavailable or unknown to researchers. It also states that only a portion of a large quantity of this material has been indexed and is therefore available via the bibliographic sources mentioned in the article. The author argues for the need of a new and updated British-Romanian bibliography, which can draw on new online resources offering access to thousands of new newspapers and periodical records.     

Slavic Approval Plans: What Works and What Doesn't

ABSTRACT

The paper looks at library approval plans for material published in Slavic, East European, and Eurasian countries from the selector's point of view. Reasons why a selector would or would not want one are examined. Success with approval plans requires monitoring receipts, as well as good and ongoing communication among the selector, the acquistions department, and the vendor. A preliminary list of vendors offering approval plans for the countries of the region appears in the appendix.     

由“资源集聚”向“需求导向”转变——对武汉科技信息服务平台建设的思考

为进一步提升武汉科技信息共享服务平台使用效率,本文从平台资源建设、资源应用、供需对接方式和供需特点等方面分析了武汉科技信息资源服务现状;基于需求和利用的角度,结合平台管理实践和走访用户、问卷调查等研究方法,从信息资源需求主体和平台自身建设管理两个维度,找出制约科技资源供需对接的主要因素;以市场化和制度化为创新理念,从政策创新、机制创新、市场化服务、环境营造、人才培养等方面提出平台建设由“资源集聚”向“需求导向”转变的对策建议.     

Periodicals of Ethnic Minorities in Poland

ABSTRACT

The article examines the most important periodicals of ethnic minorities in Poland. After 1989, many ethnic groups (e.g., Germans and Romanies) were allowed to publish journals and newspapers for the first time since the end of World War II. The publications examined show the rich cultural life of the various ethnic groups as well as their current status in Poland. In addition to popular titles, some scholarly publications are also discussed.     

Reference Question Answered: Bibliographic Sources for the Ukrainian Periodical Press in the 1840s: Encyclopedias,Bibliographies, Guides,and Library Catalogs

The author answers a reference question on bibliographic sources for the Ukrainian periodical press 1840–1850. Helpful publications include bibliographies, guides, and library catalogs. These potentially make mention of revolutionary developments in Hungary (such as the Twelve Points paragraph of the Demands of the Hungarian Nation in March 1848, the subsequent April Laws, and Hungary's declaration of independence in April 1949), and elsewhere in the Hapsburg Empire.     

基于文献时间特征的学科主题演化分析方法研究 ——以图书情报学领域为例

在分析文献在不同研究阶段用词时间特征的倾向性基础上,提出一种基于主题模型的研究发展阶段识别方法。重点阐述该方法的构建过程,包括时间特征抽取、发展阶段界定、主题冷热变化分析等步骤。为验证该方法的有效性,针对词频统计法和主题模型方法在主题演化分析中的效果进行比较分析。结果表明,该方法能在识别主题热点和发展趋势的同时,有效地区分不同主题所反映的研究发展阶段。     

Politicking for the Public Library

ABSTRACT

In today's current political environment raising support for millage renewals, bond campaigns or even millage continuations for public libraries is affected by national politics, and a tendency towards tax aversion on principle across the country. The lessons we can learn from the governing boards of small and rural public libraries are worth raising up to a greater national consciousness. Board governance, community consciousness, and facilities management are clear and logical tools that elected boards of public libraries can use to politick for support of libraries.     

Device-Driven Research: The Impact of Chromebooks in American Schools

Chromebooks and the G Suite group of products, like Google Search, Gmail, and Google Docs, have rapidly expanded in American schools during the past 5 years. The impact of one-to-one Chromebook devices and the pervasive use of Google's software products in American education cannot be overstated. This article explores some of the influences of these products on research, based on the experiences of a librarian and technology coordinator at an elementary education level. The author has several suggestions for effective research with these products in mind.     

Authorship,Gender, and Institutional Affiliation in Library History:

Library historians can learn a great deal from studying the gender of authorship and institutional affiliation of a scholarly journal. The focus of this study is to examine these two aspects of journal production in library history to see who is producing published research in this field. Twenty-three years of Libraries & Culture were chosen as the target volumes. The study reveals that more men than women published in library history as well as locating which institutions were represented. This type of information is usedful to the library historian engaged in the analysis of published scholarship, and more generally to scholars with an interest in patterns of literature production in fields closely related to the social and behavioral sciences.     

Architectures of Knowledge and Literary Tradition: A History of the Almanac in Croatia

ABSTRACT

The history of the almanac in Croatia is reconstructed through primary research in bibliographic and archival sources. The almanac is a vehicle for knowledge communication in informal contexts, engaging both oral tradition and literary forms traceable to medieval literacy and ways of structuring knowledge. The history of the almanac in Croatia reflects the changing context of the book trade, literacy, and the evolution of language. Four main stages are identified: (1) the beginning of the annual almanac in the seventeenth century; astrological almanacs reflecting the sensibility of the Baroque period; (2) the Enlightenment's stimulation of almanac publishing in the spirit of contemporary secular reforms in agriculture and education; (3) nineteenth-and twentieth-century almanac trade, showing complex and overlapping networks for the production, distribution and appropriation of printed almanacs;(4) roughly the end of World War II, when the almanac slowly moved out of the role of a popular mass medium and into specialized niches represented by regional, diaspora, and religious almanacs.