A study of emotional labor in librarianship

Librarianship, like many occupations, requires emotional labor, which is an awareness of job requirements for emotional expression and the strategies used to express those emotions. Research on emotional labor suggests that performing emotional labor results in both positive and negative effects on individual outcomes, such as job satisfaction and job burnout. Since affective events are prevalent in library work and evidence suggests positive outcomes from emotional labor can be fostered, the ways emotional labor is performed in libraries should be studied. This research explores the key components of emotional labor: perceptions of display rules and the emotion regulation strategies of surface and deep acting. Data were collected from a sample of American librarians in 46 states from public, academic, special, and K–12 libraries who completed a survey. Bi-variate and multi-variate correlations, as well as ANOVAs, were used to test relationships among emotional labor constructs, job satisfaction, and job burnout. Results show evidence of significant associations with emotional labor among library employees in both the perception of display rules, as well as in surface and deep acting. Perception of display rules showed mixed results with job burnout and job satisfaction. Surface acting was found to be associated consistently with job burnout and decreased job satisfaction, while deep acting strategies were less strongly associated with negative outcomes. Findings suggest that library managers should clearly communicate display rule expectations to employees and work to build staff support to help meet those expectations. Library employees should be aware of occasions when they use surface acting and work to develop stronger deep acting techniques. The study contributes to an understanding of the influence of emotion management in the library workplace.     

图书馆员情绪劳动与工作满意度、工作倦怠关系研究

通过对166位图书馆员的问卷调查,探究图书馆员情绪劳动及其工作满意度、工作倦怠三者之间的关系。研究发现图书馆员情绪劳动现象确实存在,但其工作满意度较高,工作倦怠行为只发生在个人成就感降低的维度中。情绪劳动中的表面行为维度与工作倦怠中的情绪耗竭维度呈正相关关系;情绪劳动中的深度行为维度与工作满意度呈正相关关系;情绪劳动中的深度行为维度与工作倦怠中的情绪耗竭维度和人格解体维度呈负相关关系;情绪劳动中的深度行为维度与工作倦怠中的个人成就感降低维度呈正相关关系。     

网络环境下参考馆员职业倦怠现象初探

对参考馆员职业倦怠现象产生的原因和对策进行尝试性探讨，认为网络环境下对参考馆员知识和技能的要求变化是参考馆员职业倦怠现象产生的主要原因。从个人、组织和社会3个层面，提出参考馆员职业倦怠现象抑制和克服的措施。     

组织支持感理论下的图书馆员职业倦怠研究

简要介绍组织支持感理论的内涵,说明组织支持感前因变量与馆员倦怠产生的关系,最后阐释了如何利用组织支持感理论解决图书馆员的职业倦怠问题。     

Survey of current literature

The Canadian Radio‐Television Commission celebrates its fifth anniversary this year as the latest in the continuing Canadian experiment with different means of broadcast control. The following paper details the major programs of the CTRC in the past five years, and assesses their impact on Canada's self‐identity. The author, a Canadian himself with experience in the international service of the Canadian Broadcasting Corporation, wrote this paper while working towards an MA in communications at Purdue. He acknowledges with thanks the help of Dr. Norman Felsenthal of the Purdue faculty.     

Financial Feeling: An Investigation of Emotion and Communication in the Workplace

There is growing interest in the role of emotion when considering communication in the workplace. This work has most often considered workers in front-line service positions in investigations of emotional labor, and human service workers in investigations of empathy and emotional work. In this study, we consider processes of both emotional labor and emotional work in the financial planning profession. Financial planners occupy a role requiring ongoing relationships with clients, conversations about the often emotional topic of money, and a need to manage emotion in a variety of interaction contexts. Thus, from extant theory and literature regarding emotion and communication, we proposed research questions regarding the roles of emotional labor and emotional work in the financial planning profession. These questions were investigated in a web-based survey study of almost 300 professional financial planners and supporting interviews with 14 financial planners. Results indicate support for existing theory on emotional work, extensions to current research regarding emotional labor, and important implications for the role of emotion and communication in a range of professional service roles.     

Welcoming Our Robot Overlords: Initial Expectations About Interaction With a Robot

This study examined the relationships between faculty workplace bullying with graduate students’ burnout and organizational citizenship behaviors. Graduate students (N = 272) completed a self-report questionnaire measuring the degree to which faculty bully them at work (i.e., through belittlement, punishment, managerial misconduct, exclusion) along with reports of their student burnout (i.e., exhaustion, cynicism, professional efficacy) and use of organizational citizenship behaviors (i.e., helping, civic virtue, sportsmanship). Results of canonical correlations revealed that faculty bullying was related positively to graduate student burnout and was related inversely to organizational citizenship behaviors.     

Financial Feeling: An Investigation of Emotion and Communication in the Workplace

There is growing interest in the role of emotion when considering communication in the workplace. This work has most often considered workers in front-line service positions in investigations of emotional labor, and human service workers in investigations of empathy and emotional work. In this study, we consider processes of both emotional labor and emotional work in the financial planning profession. Financial planners occupy a role requiring ongoing relationships with clients, conversations about the often emotional topic of money, and a need to manage emotion in a variety of interaction contexts. Thus, from extant theory and literature regarding emotion and communication, we proposed research questions regarding the roles of emotional labor and emotional work in the financial planning profession. These questions were investigated in a web-based survey study of almost 300 professional financial planners and supporting interviews with 14 financial planners. Results indicate support for existing theory on emotional work, extensions to current research regarding emotional labor, and important implications for the role of emotion and communication in a range of professional service roles.     

面向知识共享的协同政务组织模式

文章将跨区域突发事件应急联动网络作为协同政务知识共享的典型案例,对其组织模式及组织保障因素 进行了分析,指出应急协同网络是几个地区的政府部门协同应对突发事件的知识协同网,其中,突发事件应急联动体 系的一级协同网络构成知识型虚拟政府,二、三级协同网络可以视为政府知识协同团队,应急协同网络的正常运行需 要以良好的组织结构、信任机制、学习机制和知识共享文化等为组织保障。     

中小学图书馆员职业倦怠的影响因素分析

通过对湖南长株潭地区中小学图书馆员职业倦怠的问卷调查和访谈,分析讨论目前中小学图书馆员职业倦怠的现状,并使用SPSS统计软件对调查数据进行深入分析。研究结果表明,角色认同、职业价值观、组织公平成为中小学图书馆员职业倦怠的直接影响因素,这些因素对中小学图书馆员职业倦怠三个维度的影响不同,影响力度也存在差异。     

情绪劳动理论视角下的高校图书馆人力资源管理策略

情绪劳动是近20年来西方组织行为学研究中一个新兴的研究领域,并且,作为一种新型的劳动形式,越来越受到组织管理者的关注。如何运用情绪劳动理论提高高校图书馆管理工作的服务质量和服务水平,是一个值得研究和开发的新课题。应开展针对情绪劳动的技能开发培训,建立以情绪劳动为核心的激励机制,建立以情绪劳动为特色的图书馆文化,鼓励馆员情绪劳动的自我管理。     

Using 9-1-1 call data and the space–time permutation scan statistic for emergency event detection

During medium to large-scale emergency events such as fires or earthquakes, emergency response teams must be deployed to the location of the event in a timely fashion. Information gathered from 9-1-1 call makers is useful for this, but is not always accurate. In this paper, we show how the space–time permutation scan statistic can be used to detect the presence and location of such events by monitoring the overall spatiotemporal pattern of 9-1-1 emergency calls instead. In an analysis of collected 9-1-1 call data, top detected clusters were found to correlate with emergency events as reported on the news, showing the algorithm's usefulness for automatically estimating their location and temporal extent. We show how the detection procedure works in cases where the emergency event generates a small but statistically significant increase in the number of 9-1-1 calls, as well as cases where events must be detected against a large background activity of 9-1-1 calls. We discuss the possible adoption of the proposed algorithm within the next generation digital government framework.     

情报体系在应急事件中的作用与价值——以新冠肺炎疫情防控为例

文章阐述了应急响应各阶段情报流的作用,结合新冠肺炎疫情分析了三个应急阶段情报流对疫情防控的精准刻画及疫情全局演变规律的揭示;基于疫情情报流的分析,提出了面向新冠肺炎疫情防控的公共卫生突发事件应急响应情报体系,从疫情防控需求设计了组织架构与功能架构并深度融合了疫情应急响应全程的情报工作。基于文章架构的疫情防控情报体系的理论与方法,结合国家疫情联防联控机制的实践发现情报体系在疫情的应急中发挥了巨大作用和价值。最后面向公共卫生的应急情报研究,提出了进一步突破与落实的方向。     

Reinventing a health sciences digital library--organizational impact

What is the organizational impact of becoming a digital library, as well as a physical entity with facilities and collections? Is the digital library an add-on or an integrated component of the overall library package? Librarians see sweeping environmental and technological changes. The staff members feel exhilarated and challenged by the pressures to adapt quickly and effectively. Librarians recognize that a Web presence, like other technology components, must be continuously enhanced and regularly re-engineered. The Health Sciences Library, University of North Carolina at Chapel Hill, is reinventing its digital presence to better meet the needs of the community. This paper provides a case study focusing on major changes in planning processes, organizational structure, staffing, budgeting, training, communications, and operations at the Health Sciences Library.     

数据挖掘技术在门急诊MIS中的应用

针对医院门急诊MIS中海量数据不断积压的问题,应用数据挖掘技术进行分析研究,对医院的实验数据构建信息可视化图形,并有针对性地建立灰色预测模型对2009年各科室就诊人次数进行预测,再根据实验结果进行具体分析。实验结果表明,将数据挖掘技术应用到门急诊MIS中,不仅可以为患者提供更好的门急诊医疗服务,而且对医院门急诊部门的未来发展也有启发意义。     

Characterizing organizational spirituality: An organizational communication culture approach

This study focuses and extends the academic literature on spirituality in organizations. Although spirituality has gained attention in organizational scholarship during the past decade, there has been little systematic development. Current literature on spirituality in organizations is characterized by divergent approaches to spirituality and a number of organizational foci. The present study, based on qualitative field research in a nursing home, advances understanding of spirituality in organizations by identifying three central characteristics of organizational spirituality: value alignment, personal spirituality, and relationship‐based organizing. These central characteristics, supported by the field research and current literature on spirituality in organizations, lead to issues for further research. The study concludes with an invitation for dialogue on the emergent topic of organizational spirituality.     

Trends in Organizational Communication Research: Sustaining the Discipline,Sustaining Ourselves

This paper began as a keynote address delivered at the 16th annual Organizational Communication Mini‐Conference hosted by Western Michigan University. In it, I identify topical trends in organizational communication research, noting ways in which these trends are flexible, enduring, diverse, and problem‐centered. I go on to invite current doctoral students to join us in developing these trends further. Specifically, I discuss how we might engage research in ways that sustain the vitality of the discipline as well as our own personal vitality. I conclude by offering a list of key articles that could serve as starting points in the on‐going conversation centered around organizational communication.     

Corporate Historical Responsibility (CHR): Addressing a Corporate Past of Forced Labor at Volkswagen

This article introduces corporate historical responsibility (CHR), a concept that can guide organizations when addressing dark corporate histories. CHR holds that organizations have responsibilities toward victims of past corporate practices and toward present reconciliatory discourse. Volkswagen's discourse about its history of forced labor during WW II serves as an example of CHR. The rhetorical analysis illustrates that CHR hinges on the recognition of the past as a moral issue and on the organization's ability to create historical accountability, take responsibility, make public acknowledgements, and remember its past. It further illustrates that CHR creates sustainable policies that can strengthen corporate citizenship and serve as a means of (re-)legitimation. In order to repair broken relationships, the article concludes, organizational leaders need to overcome primary concerns with liability and invest in a shared and long-term CHR process that creates spaces for ongoing discourse about the past.     

“流程式”情报协同的突发危机事件应急预警服务模式研究

[目的/意义] 各类风险危机会对现实生活甚至社会格局造成不同程度的危害,探讨应急预警过程中“流程式”情报协同能力及服务模式,有助于增强情报工作服务于应急预警的能力和水平,优化应急预警功能的长效机制。[方法/过程] 从情报协同的角度出发,梳理应急预警工作的能力作用和现实困境,基于流程视角分析并构建整体性情报工作理论架构,从技术层面、管理层面和组织层面解析应急预警服务模式的情报协同化路径,承接困境分析“流程式”情报协同下应急预警服务的实现手段。[结果/结论] 通过协同全流程中各个阶段的情报资源来拓展应急预警服务工作,可以拓展和丰富风险社会中突发危机事件的治理思路,为应急预警服务的优化提供新的视角和触点。