Protean places: teams across time and space

Proteanism is about the simultaneous disruption of place and the seeking of a new sense of place. These metaphorical concepts of the fluid yet grounded, the shape shifting and consolidation, and the evolving creation of a sense of place are applied to a discussion of changing organizational forms and communicative processes. These new formings within ever-changing forms are referred to as Protean Places. The protean concepts of sequentiality, simultaneity, and sociality are examined within the context of what we know about changing organizational forms, major communicative processes, and the history of a virtual customer service team organized across time and space. Finally, the metaphor of Protean Places and the case study are utilized to provide direction for future research, theory building, and practical application in organizational communication.     

Cultural Competence and Institutional Contradictions: The Hydropower Referendum

This study explores a corporate campaign to pass a referendum to enable the development of a hydropower plant in a small Swedish community. In the changing institutional context that grounds this case, the organization needed to develop communicative practices that embodied “cultural competence,” a set of processes identified as critical for the legitimacy and success of business organizations in the emerging global/intersectoral environment. Findings suggest that the MNC's communication strategy captured important components of cultural competence. However, institutional contradictions impeded enactment of the strategy and resulted in delegitimizing paradoxical communication. The results indicate that organizational awareness of institutional change and culturally competent strategy are insufficient without special attention to contradictions and resultant communicative paradoxes embodied within a particular institutional context. The importance of a reflective communication approach that engages contradictions and tensions in the surrounding micro–macro institutional contexts is underscored.     

Role Development in the Managed Care Era: A Case of Hospital-Based Nursing

Managed care poses numerous opportunities and challenges for today's health care organizations and their employees. This article investigates the ways that hospital nurses develop and make sense of their professional roles and organizational environments in a changing and often uncertain managed care setting. The case study approach used in this research combined qualitative methodologies to gain a rich, detailed, and contextual understanding of nurses' work roles and organizational experiences. After an analysis of interviews with 24 nurses and observations of nurses' communicative activities on one inpatient unit, the complexity of sensemaking and role development in a managed care environment is considered. Conclusions are then drawn regarding the theoretical and pragmatic implications of nurses' communicative processes, as they attempted to develop and understand their roles in a changing organizational context.     

The Flexible Organization: How Contemporary Employees Construct the Work/Life Border

The subject of work/life balance and boundaries has received much scholarly attention in the last 15 years. How employees understand these concepts and organizational response to this construction can and does have real consequences for an employee's work/life balance. Consistent with work/life border theory, initial qualitative data indicated that employees identify flexibility and permeability as key concepts in work/life balance. We sought to understand how contemporary employees define these terms. Interview data suggested that contemporary employees desire four distinct but interdependent types of flexibility: time, space, evaluation, and compensation. The emphasis on flexibility suggested a trend, at least among this sample, toward integrating the domains of work and life consistent with work/life boundary theory and raised questions about the changing conception of work in contemporary organizations. Conclusions and implications are discussed. Results of this study suggest that future research should seek to uncover what communicative strategies organizations and employees use to co-create and negotiate this work/life border.     

Communicating Knowing Through Communities of Practice: Exploring Internal Communicative Processes and Differences Among CoPs

Knowing is an enacted, communicated process that is difficult to observe, let alone manage, in organizations. Communities of practice (CoPs) offer a productive solution for improving knowledge and knowledge management, but the communicative processes that enact CoPs have not been explored, leaving CoPs as an organizational black box. This research extends CoP theory as a means to determine the presence of a CoP and distinguish between various CoPs, and as a practical means to evaluate the communicative processes of organizational knowledge. CoPs enact the communicative nature of knowing through the elements of mutual engagement, negotiation of a joint enterprise, and shared repertoire. Specifically, two groups of volunteers are examined through a combination of participation, observation, and interviews in order to explore CoP theory as a dynamic system for examining and evaluating organizational knowledge.     

Communicating Knowing Through Communities of Practice: Exploring Internal Communicative Processes and Differences Among CoPs

Knowing is an enacted, communicated process that is difficult to observe, let alone manage, in organizations. Communities of practice (CoPs) offer a productive solution for improving knowledge and knowledge management, but the communicative processes that enact CoPs have not been explored, leaving CoPs as an organizational black box. This research extends CoP theory as a means to determine the presence of a CoP and distinguish between various CoPs, and as a practical means to evaluate the communicative processes of organizational knowledge. CoPs enact the communicative nature of knowing through the elements of mutual engagement, negotiation of a joint enterprise, and shared repertoire. Specifically, two groups of volunteers are examined through a combination of participation, observation, and interviews in order to explore CoP theory as a dynamic system for examining and evaluating organizational knowledge.     

The orders of documents, the orders of activity, and the orders of information

The invention of literacy was also the invention of written information. Humanly usable information has been (and will likely continue to be for the foreseeable future) tied to human documents. Any order we impose on or find in information is closely tied to human uses that give rise to it or for which it is repurposed, and those orders are expressed in the documentary genres that mediate human communicative action within social activity systems. These social forms of genres and activity systems shape our consciousnesses, cognitive capacities, social identities, and potentials for action. Making sense of a single claim, sentence, or even datum requires an understanding of what kind of text it appears in, engaged in what sort of inquiry using what methods, and where it stands within the evolving intertextual discussion of the field. Sense making requires integrity of the text and visibility of the provenance and socio-historic dynamic from which it arises. Even as the processes of communication have been less tied to immediate social circumstances, they have fostered new kinds of social relations and communicative circumstances that maintain their social character and functionality. As we convert older technologies of information storage based on the physical texts, to digital technologies that can readily draw together heterogeneous pieces from more heterogeneous circumstances, the user ultimately must make sense of the information, and the technologies will need to find ways to support that sense making.     

Kitchen Antics: The Importance of Humor and Maintaining Professionalism at Work

The role of humor in workplace organizing is examined through a year-long ethnography of a hotel kitchen. An institutional and communicative frame reveals how the chefs use everyday humor to make sense of and shape their labor processes and to maintain their professional autonomy and identity and to resist managerial control of their craft.     

Sensemaking in Turbulent Contexts: African Student Leadership in a Postcolonial Context

This study revealed the ways that student leaders make sense of their approaches to leadership in African student organizations in the United States. Seven leaders of recognized African student organizations in universities from the Midwest, Pacific Northwest, and the South took part in interviews. Discourse analysis of interview data revealed the complexity of leadership discourses and practices in a postcolonial context in showing that African student organizational leadership (a) proceeds through the accommodation and resistance to dominant Western organizational and/or colonial discourses and (b) enables leaders to make sense of theirs and their organizations’ identities in the context of discourses that marginalize African forms of cultural expression.     

Expressions of Identifications: The Nature of Talk and Identity Tensions Among Organizational Members in a Struggling Organization

This study investigates how organizational members communicatively enact identification and more specifically how tensions in identification are expressed through members’ talk and behaviors. Using a case-study approach, we explored the experiences of members in an organization in turmoil. Semi-structured interviews, questionnaires given at two times, and observations of organizational events were used to understand the identification tensions these individuals negotiated and ways that identification, disidentification, and ambivalent identification were enacted. The study provides empirical evidence of changing identifications and articulates their communicative manifestations. The findings not only support the notion that identification is a complex and dynamic process but also contribute to the identification literature by illustrating specific ways that various forms of identification tensions are enacted and communicated in response to organizational change.     

Connection,Restructuring, and Buffering: How Groups Link Individuals and Organizations

Research examining the individual–organization relationship has largely ignored the linking role of groups. Grounded in Scott, Corman, and Cheney's (1998) structurational model of organizational identification, we analyzed data obtained from members of groups embedded in a large religious organization. Results revealed three primary ways groups link individual members and the organization via identification. The connection function provides members with local copresent linkages to the organization and an environment in which to express their connection/relationship to the organization. The restructuring function enables members to restructure conflicting individual and organizational identity structures. The buffering function enables members to disidentify with a portion of the organizational identity and still maintain a sense of organizational identification.     

国内外知识创新和组织学习研究综述

对国内外知识创新与组织学习方面研究的重点问题作分析、总结和评价,探讨以“个体隐性知识显性化”为核心和以“知识资本”为核心的知识创新的特点,评述两者之间的差异。对组织学习的概念、过程与形式的理论进展进行评价。最后分析组织学习和知识创新之间的紧密关系。     

组织学习、知识管理与组织创新的耦合性研究

首先分析组织学习、知识管理与组织创新三者两两之间的关系,发现组织学习过程与知识管理过程是相互伴生的,组织知识存量突破一定的阈值会使得组织创新的方式发生改变,在组织创新的不同阶段伴随着不同形式的组织学习。接着,详细论述组织学习、知识管理与组织创新通过知识的获取、转移、共享和运用联系起来,在改变企业知识状态的过程中,彼此之间相互联系、相互作用,存在着耦合性关系。     

Organizational Discourse and the Appraisal of Occupational Hazards: Interpretive Repertoires,Heedful Interrelating,and Identity at Work

Scholars and practitioners have often conceptualized hazards as external to discursive processes, focusing instead on the role of strategic communication in representing pre-organized vulnerabilities to stakeholders rather than on the capacity of mundane discourse practices to shape how hazards emerge. In this study of risk discourse in one high reliability organization, a municipal fire department, we demonstrate how hazard appraisals emerged as intersubjective products of organizational discourse. Specifically, we explore how the interpretive repertoires firefighters used to make sense of hazards were medium and outcome of discursive identity formations. Firefighters employed preferred identity terms to amplify identity-enhancing dangers and attenuate vulnerabilities that were threatening to a preferred sense of self.     

Fostering Innovation in Academic Libraries Through Knowledge Creation

Knowledge management (KM) and innovation have been recognized as critical success factors for libraries since 1990s and 1980s, respectively; however, neither is easily achieved. In this context, the current study aims to explore – using structural equation modeling – the extent to which various organizational, technological, and personal factors influence the creation of new knowledge and innovation in academic libraries. More specifically, vision and goals, culture, and structure (formalization and centralization) are explored in terms of organizational factors; IT support is examined in the technological context; and human resources skills and perceptions toward KM are investigated in terms of personal factors. For the collection of primary data a structured questionnaire was developed and distributed electronically to Greek academic library personnel. The final sample comprised 312 professionals from 28 libraries. Results indicate that a visionary leadership facilitates the creation of new knowledge through fostering a culture of collaboration, trust, and learning, providing opportunities for taking initiatives, and creating the appropriate technological environment. All these help libraries develop innovative services, thus responding more quickly and effectively to their changing external environment. Most importantly, library leaders should focus on building a common vision that will guide necessary practices and changes for innovation to be achieved.     

Challenging Assumptions Underlying the Metamorphosis Phase: Ethnographic Analysis of Metamorphosis Within an Unemployment Organization

Organizational communication scholars have grappled with assimilation processes and expanded the theoretical conceptualization of each phase. This article joins in conversation with organizational communication scholars by identifying and problematizing the assumption that reaching metamorphosis is always a positive experience. Through the ethnographic analysis of empirical data collected from an unemployment support organization, the author argues that being an established organizational member is sometimes counter to organizational objectives. While traditional organizations attempt to maintain and grow their membership, some alternative organizational formats aim to minimize membership. This premise challenges the assumption that achieving metamorphosis is always a desirable state of organizational membership. Furthermore, this study reveals how communication changes when it is undesirable for service recipients to reach metamorphosis.     

Striving to Be King of Mobile Mountains: Communication and Organizing Through Digital Fitness Technology

This study considers fitness-tracking applications as settings for communicative performances. Qualitative interviews and observations with 41 users of a cycling-focused fitness application revealed communicative themes of qualifying, social sharing, and withholding. Users also assessed other members through social-group comparing and upward comparing. This study develops theory by revealing how individuals use the technology to communicate about their physical acts, and how the context of use facilitates organizing processes. We argue that use of this fitness application extends our understanding of how communication can constitute a community of practice (CoP; Brown & Duguid, 1991; Lave & Wenger, 1991). Primarily, the hybrid online/offline nature of Strava complicates the traditional understanding of communication and CoPs.     

Communication network dynamics during organizational crisis

Communication network is a personal or professional set of relationships between individuals or organizations. In other words, it is a pattern of contacts which are created due to the flow of information among the participating actors. The flow of information establishes various types of relationships among the participating entities. These relationships eventually form an overall pattern that could form a gestalt of the total structure within organizational context. In this paper, we analyze the changing communications structure in order to investigate the patterns associated with the final stages of organizational crisis. Organizational crisis has been defined as organizational mortality, organizational death, organizational exit, bankruptcy, decline, retrenchment and failure to characterize various forms of organizational crisis. We draw on theoretical perspectives on organizational crisis proposed by social network analysts and other sociologists to test 5 key propositions on the changes in the network communication structure associated with organizational crisis: (1) a few actors, who are prominent or more active, will become central during the organizational crisis period; (2) reciprocity within the organizational communication network will increase during crisis period; (3) organizational communication network becomes less transitive as organizations experience crisis; (4) number of cliques increases in a communication network as organizations are going through crisis; and (5) communication network becomes increasingly centralized as organizations go through crisis.     

Precision of articulation in repeated phrases∗

The authors examine the communicative, organizational, and political dimensions of how the National Conference of Catholic Bishops (NCCB) treated the issue of nuclear arms control in the early 1980s. They argue that the NCCB as an organizational unit shaped a new “corporate advocacy” role for itself; the bishops responded to internal and external needs, revitalized their image within the Church, and achieved a new political status.