论大学图书馆实时解答服务的特征

结合在实时解答服务中的实践和体会,论述了实时解答服务的主要特征:服务性、实用性、社会性、智能性、综合性、能动性、交流性、及时性、随机性、针对性,以及一些相关的解答技巧。     

试论大学图书馆实时解答服务中的副语言因素

副语言是文字交流不可缺少的一种重要方式,它在大学图书馆实时解答服务中有着不同于语言因素的作用。大学图书馆参考馆员应充分利用现代技术和自身优势,运用副语言因素和各处技巧,即准确、适度、合理地把握好字体、标点符号、电子副语及版面设计等副语言因素,配合文字交流,促进大学图书馆的实时解答工作。     

试论学校图书馆读者服务中的语言艺术

图书馆工作中,有声语言艺术和非有声语言艺术的适时运用是提高图书馆员素质和服务质量不可缺少的元素,馆员运用语言艺术,能为读者营造一个宽松和谐的服务环境,增强馆员的亲和力和感召力,提高服务效率。本文探讨了有声语言和非有声语言的运用技巧,以及语言艺术在读者服务中的重要性。     

论图书馆实时解答服务的特点及发展趋势

随着信息技术的广泛应用,虚拟参考咨询服务成为当前图书馆服务的重要方式,如E-mail服务、BBS讨论组、实时解答服务等深受用户喜爱,发展迅速。其中实时解答服务成为当前图书馆参考咨询服务发展的主要方向。实时解答服务具有实时性、交互性、能动性、人工智能性等特点。实时咨询软件的研究与发展利用将成为图书馆网上参考咨询服务的主要发展趋势。参考文献9。     

读者工作的语言艺术

提高语言艺术是优化图书馆服务质量的重要环节之一。馆员在读者工作中应准确地把握和运用语言艺术，适时使用提问式语言、解释式语言、商量式语言、参照式语言、婉转式语言以及幽默诙谐的语言，可以在轻松的气氛中解决工作难题。培养图书馆职工语言艺术的修养，首先应加强职工的思想道德教育，要求职工研究读者心理，以便因人施语。     

图书馆读者服务之语言艺术

阐述了服务语言在高校图书馆工作中的重要性以及提高语言艺术水平的途径和方法。     

图书馆读者服务之语言艺术

文章阐述了服务语言在高校图书馆工作中的重要性及提高语言艺术水平的途径和方法。     

网站型实时解答知识库的制作和应用技巧

介绍了用FrontPage 制作实时解答知识库的理由；知识库的形式；网站型知识库的优点；制作方法；以及在实时解答服务实践中使用这种知识库的方法和技巧。     

浅谈高校图书馆服务工作中巧用语言艺术

文章简单介绍了高校图书馆读者服务过程中的语言交际的基本原则及读者服务工作中应用几种主要的语言交际方法的体会,阐述了语言艺术在高校图书馆工作中的重要性.     

《广播电视语言艺术》出版

《广播电视语言艺术》出版湖南广播电视报社青年编辑彭国元的新著《广播电视语言艺术》，日前由湖南师大出版社出版，全国公开发行。该书较系统地论述了广播电视语言艺术。它多视角地探讨了有声语言在广播电视中的“载体”作用、广播电视播音语言的把握、广播电视节目的语...     

Engaging LIS Students in Reference Work Through Online Answer Boards

In 2007, public librarian Dave Pardue launched Slam the Boards!, a monthly call for librarians to enter online answer boards such as Yahoo! Answers and answer questions, announcing to the public that they are librarians. Graduate library and information students participated in this required assignment in a basic reference class. Students reported that this experience caused them to reflect on guiding reference documents and their own career plans as they gained confidence in engaging in remote reference service. Recommendations for future involvement calls for in-class demonstration of answer boards, rehearsal, and monitoring of answer boards.     

Virtual Reference Services

Summary

Traditional reference services are changing in response to the rapid growth of electronic resources available outside of the library. There are an increasing number of libraries that are providing digital reference services to meet the demands and expectations of remote users. This article provides an overview of virtual reference services at Louisiana State University (LSU) Libraries. It also examines the planning, implementation, marketing and user feedback of real time reference service after its first year.     

IM——实时虚拟参考咨询方式的再选择

深入分析图书馆利用IM提供实时虚拟参考咨询服务的趋势，比较采用即时通讯工具与图书馆专门虚拟咨询系统开展实时咨询的特点和优劣势，并提出相关观点。     

图书馆泛在参考咨询服务探析

图书馆用户泛在化,集中型参考咨询部门设置的缺陷是提出泛在参考咨询服务的缘由.图书馆泛在参考咨询服务呈现智能答疑、多中心的自然获取、任何人都能得到答案的特征,其内容框架设计为分层式和分布式参考咨询服务的复合.可从重组业务机构、提升馆员整体素养、积极运用新技术、加入联合参考咨询服务项目与构筑知识社区等途径优化图书馆泛在参考咨询服务.     

Characteristics of E-Mail Reference Services in Selected Public Libraries,Victoria, Australia

SUMMARY

An analysis of 96 question and answer pairs from the Bayside Library Ask a Librarian Service found that 54 percent of the queries were received from Bayside residents. Forty-seven percent of the e-mail reference questions were classed as research queries. Although only 25.1 percent of the queries were submitted for formal education purposes, all of these were research questions, and took longer than any other category to answer. In 2001, only 6 of the 54 questions submitted were tertiary level questions, but it took a median time of 95 minutes to answer each one. The 24 general interest category questions took a median time of 47.5 minutes to answer, which is almost half the time it took to answer a tertiary level query.

Librarians from three other public libraries in Victoria offering e-mail reference were interviewed, and compared and contrasted with the Bayside Library Service.

Issues of disproportionate labour, the appearance of the passive role of the e-mail reference user, and the wisdom of public libraries devoting significant resources to answer questions for formal education were raised.     

图书馆实时参考咨询工作探索

在概述国内外图书馆开展实时参考咨询工作的基础上，文章从实时参考咨询系统的选择、参考馆员在实时咨询接谈中的注意事项等方面对图书馆实时参考咨询工作进行了探索。     

Reference Services and the International Adult Learner

Summary

International adult learners are a growing patron constituency. They share a number of common characteristics, notably their unfamiliarity with many library services. In addition, barriers such as language and communication differences as well as functional issues present challenges to effective service. Libraries can better meet the needs of International Adult Learners by determining what their needs are. In so doing they will be able to provide better programming and improve library instruction. In addition, libraries can partner with other community agencies and institutions to improve service for International Adult Learners. Staff training should also be undertaken to improve the ability of library personnel to interact with this particular user group.     

Digital Reference

Summary

Real time digital reference services are now a standard part of reference work in medium to large sized libraries as well as numerous smaller libraries. Aside from the basic questions of whether or not this new computer service will flourish, are the day-to-day activities which make it possible. The contributors to this gathering of opinion and pragmatic activity offer numerous reports and theory about the development and growth of the new approach to answering reference questions. There is a wide diversity of methods and ideas about how digital reference service should be offered to the public. All taking part in this discussion speak from experience and considerable thought about a revolutionary new idea.     

Wired New Jersey: Q and A NJ

SUMMARY

Q and A NJ is New Jersey's virtual reference service. Available 24 hours a day, seven days a week, and free to all New Jersey residents, the service provides online reference assistance in real time from librarians across the state. New Jersey was the first state in the country to offer such service. This article looks at the history of the service, what it's like to be a virtual librarian, and presents a brief survey of the librarians participating in Q and A NJ.