中美图书馆绩效评估体系的比较研究

通过对中美图书馆评估机构、统计工作及评估指标体系的介绍与比较研究,指出我国图书馆绩效评估存在的主要问题。运用案例分析方法,详细对比中美大学图书馆绩效评价体系,分析我国图工委图书馆绩效评估体系存在的不足,提出改进我国图书馆绩效评估的建议。     

美国大学图书馆评价主体的研究

美国大学图书馆的评价主体可分为国家机构、行业协会、大学图书馆、第三方机构,不同主体在评价活动中的主要实施机构、具体评价内容、评价工具、评价方法有所不同,并且显现出各自的特点。图书馆评价可借鉴美国大学图书馆的评价主体划分方式,综合运用评价工具与方法,明晰评价机构的职责,构建全面的图书馆评价体系。     

LibQUAL与ClimateQUAL的对比评析及其在服务质量控制中的应用

图书馆管理目标是通过馆员的努力为用户提供高质量的信息服务,图书馆服务质量控制是图书馆管理的重要内容。LibQUAL+TM是一种用户视角下的满意度测量,可以被看成是图书馆服务质量反馈控制的评价工具,ClimateQUALTM是一种馆员视角下的包含员工工作满意度的工作气候测评,可以被看成是图书馆服务质量过程控制的评价工具。该文从理论基础、测评指标、应用前景等方面对LibQUAL+TM与ClimateQUALTM进行了评析,并讨论了这两种评价工具在图书馆服务质量控制方面所体现的相关性。论文的结论是:LibQUAL+TM与Climate-QUALTM都可以为图书馆服务质量控制提供决策支持,面向图书馆服务质量控制的评价工具应是两者的协同运用,我们需要从观念培育、指标本地化改造、制度完善、测评结果利用等方面全面努力,建设能够协同运用两种评价工具的图书馆评估文化。     

LibStatCAT: a library statistical collection assessment tool for individual libraries & cooperative collection development

The following presentation to the Acquisitions Institute at Timberline Lodge focuses on LibStatCAT, a prototype collection assessment tool under development at Portland State University. Our presentation explores the current uses of LibStatCAT, as well as future developments of LibStatCAT as a regional library data farm for comprehensive assessment of library collections and services for individual libraries and cooperative collection development. We share a variety of other collection assessment tools in use at Portland State University Library.     

Grading Ourselves

Abstract

While the need for a plan to evaluate distance library services is clear, the means by which this work should be done is less obvious. Faced with a variety of measurement tools, it can be difficult to decide not only what to evaluate but also how to do it. With the goal of providing information on how to develop appropriate assessment instruments to document performance and service quality, this paper gives an overview of the assessment movement. As a lens through which librarians, administrators, accrediting bodies and other stakeholders might view the effectiveness and value of distance library services, the Distance Learning Library Services (DLS) Guidelines serve as a framework that can be used to build an assessment strategy, as well as a gateway to other measurement tools and accreditation standards.     

Applying the Tiers of Assessment: A Holistic and Systematic Approach to Assessing Library Collections

Collection assessment is a key component of collection development, budget allocation, and justification of library collections. Unfortunately, comprehensive collection assessment is daunting, subject to the weaknesses of individual tools and the overwhelming number of subject areas to assess. Few studies have attempted systematic assessment projects using multiple tools or methods, nor have many attempted to assess an entire collection subject-by-subject. This study implements an alternative to the single-tool model, combining multi-tool analysis with a systematic, subject-by-subject approach to the collection. The goal was to determine whether such a model of collection assessment was feasible in an academic library setting, providing usable data without overinvestment of manpower and resources. To this end, the method was tested in a pilot program at George Mason University (Mason), assessing three subjects at varying levels of depth. While there was concern that the methodology would prove too ambitious for full-scale implementation, the pilot yielded valuable, tangible results in a timely manner and provides a solid model for future assessment efforts at Mason and elsewhere.     

美国图书情报学科人才培养模式与特点

目的：比较、分析美国几所图书情报学科领域知名大学的研究生与本科生教学的主要模式与重要特征,从实践层面对我国图书情报学科教育的改革与发展决策提供参考.方法：实地调研3所美国图书情报教育知名大学的基本教学情况,比较、归纳其教学模式与特点.结果：美国图书情报学科课程设置兼顾了信息科学、计算机科学和其他学科,并根据学院发展方向有所侧重,设置少量必修课,同时配备丰富的选修课,侧重对学生研究方法与工具使用能力的培养.结论：美国大学图书情报专业的本科生与研究生教育具有选课、上课自由度高,但课外学习、考核都把关严格的特征,各环节倚重、依托互联网平台提升教学工作管理实践效率,值得国内大学借鉴.     

Complex Questions,Evolving Answers

SUMMARY

Since 2001, librarians at Oregon State University's Valley Library have been working to build a “teaching library” supported by a clearly articulated instruction program. From the start, we believed that we needed to assess the teaching library's impact, not only to determine the success or failure of our efforts but also to demonstrate the need for intentional, proactive information literacy instruction on our campus. No single assessment tool or method proved adequate to effectively measure student learning happening both inside and outside the library. We describe our evolving, multi-pronged approach to measuring the impact of the library on student learning in the context of current assessment practices in academic libraries and higher education.     

用户感知的服务质量评价模式——以用户为中心的图书馆服务质量评价

根据图书馆服务质量评价的发展和现状,针对我国传统评价体系的不足,提出以用户为中心评价图书馆服务质量的观点,并借鉴美国研究图书馆学会的试验项目LibQUAL+,建立一个以用户感知为基本特征的图书馆服务质量评价模式,对浙江大学两个校区的图书馆进行评价实验。     

Best Practices for Creating an Online Tutorial: A Literature Review

In the digital era, information literacy skills enable users to locate and use online materials effectively. One persistent library service for libraries is providing skills training to students. This article traces the creation of online library instructional tutorials, currently referred to as digital learning objects, in academic libraries. It isolates the factors that improve the success of these learning tools, including knowledge of the tutorials’ purpose and potential, collaboration with other individuals, the use of standards, student engagement, and evaluation. The literature review also illustrates the incorporation of multimedia learning theories and assessment strategies in these tutorials. By developing appropriate learning tools, librarians offer services aimed at meeting user needs while reducing time and resource demands on library staff.     

Using Needs Assessment to Determine Library Services for Distance Learning Programs

ABSTRACT

This article provides guidance in using the needs assessment process as a planning tool specifically for library services supporting distance learning programs. The first section covers pre-assessment planning activities, which include defining the specific purpose or purposes of the assessment, assigning responsibility for various aspects of the project, establishing time frames, and defining target groups. The section related to conducting the assessment itself discusses, along with other issues, selecting data collection tools and constructing questions. Promotion of the assessment and methods of encouraging participation are also considered. Since Interlibrary Loan and Document Delivery personnel are an integral part of library services, they may be called upon to support distance learning programs. Thus, topics discussed in this article will be applicable to their situations.     

Making choices: vendors and agents in the assessment process

Vendors and agents have a plethora of reports, databases, and tools that can be used by libraries in support of collection assessment as well as the day-to-day process of acquiring library material. The paper reviews the current status of these tools particularly as they relate to monographic acquisitions including selection, in-print titles, out-of-print titles, and exchange of duplicates and serials acquisitions including management reports, document delivery, and electronic journals.     

美国高校图书馆参与机构学习分析研究与启示——基于IMLS《图书馆机构学习分析整合》报告的解读与思考

近年来,在图书馆价值评估活动的影响下,越来越多的美国高校图书馆开始参与到学习分析项目中来。《图书馆机构学习分析整合》是美国博物馆和图书馆服务研究所基于三次全国图书馆学习分析整合信息论坛讨论结果发布的报告,内容涉及图书馆机构学习分析整合形式,支持图书馆参与学习分析的策略方法,图书馆机构学习分析整合障碍及未来努力方向等。该报告对于指导图书馆员如何参与学习分析及应对学习分析带来的挑战具有重要的价值和意义。     

美国公共图书馆战略规划制定对我国的启示：一种基于文本分析的研究

面对共同的发展与挑战,我国公共图书馆界也需利用战略管理工具。运用文本分析法对20份美国公共图书馆战略规划进行分析,从中提出应从体例、内容、制定主体、保障方式、评估体系等方面借鉴美国成功经验,构建中国式战略规划的核心体系。     

教育资源数字图书馆——21世纪技能学习的门户

教育资源数字图书馆项目（TheGatewayto21stCenturySkills）是由美国雪城大学信息学院于1996年发起并得到美国教育部资助的重要数字图书馆项目,该项目力图将分散在互联网中的免费教学资源收集起来,建立一个便捷的导航平台供用户免费查询使用。文章对该数字图书馆的发展历程、意义及现状进行了综合性的述评,包括项目概述、资源组织、技术特征、服务特点以及作者的评价与建议。     

LIBQUAL+TM-图书馆服务质量评价方法新进展

LibQUAL+~(TM)是美国研究图书馆协会正在实施的试验项目,试图对SERVQUAL进行改造,从而建立适合于图书馆的服务质量评价体系。本文对LibQUAL+~(TM)的产生背景、发展历史、评价项目、作用等方面进行了较为详细的介绍。     

Organizational network analysis: A study of a university library from a network efficiency perspective

A library is a particular kind of organization. It plays a valuable role and is dedicated mainly to the development and growth of society. Analyzing a library from the perspective of a network of relations and ties, which exist between social and technical network nodes, contributes to a more nuanced assessment of effectiveness. Building on social network analysis and going beyond human relations in a library, this study examines perceptions related to knowledge and skills, resources, and tasks, identified through a survey conducted at the university library in Warsaw. Overall, the analyzed library is characterized by redundancy and congruence of knowledge, resources, and tasks required at the library (organizational) level and at the particular node (employee) level. Analyzing the network efficiency of a library is a new and valuable research design which uses a unique network measurement that should attract more interest in the future. This form of analysis gives managers the tools to dynamize relations and understand the flow, use, and sharing of resources or knowledge within a library context. However, more studies in the public sector would be invaluable in order to formulate new theories or conclusions.     

对本科教学评估中关于图书馆文献资源馆藏量指标的再思考

本文针对本科教学评估中所涉及的图书馆观测点，就图书馆文献资源的指标与现今高校图书馆文献资源馆藏量存在的差异进行分析，探讨影响图书馆文献资源馆藏量的诸多因素，提出在今后的教学评估中，馆藏量与生均图书量应该更加科学化、合理化．     

Developing Teaching Competencies for Instructors in the Academic Library

Abstract

A university library developed a list of teaching competencies with three goals in mind: (1) to improve the quality of teaching in the information literacy program, (2) to create an outline for training in pedagogy, and (3) to provide a mechanism for self and peer assessment in library instruction. The authors describe the development process and discuss the rationale for each set of skills and behaviors. The article includes the list of competencies.     

Transformation of libraries during Covid-19 pandemic: A systematic review

PurposeThis study analyze academic library services during Covid-19 pandemic (2020 and 2021), as well as the challenges they face, emerging library roles, and the most effective communication tools.MethodA systematic review of the relevant literature was undertaken following PRISMA guidelines. The relevant literature was retrieved from four major scholarly databases (Scopus, Web of Science, Library, Information Science & Technology Abstracts (LISTA), and Library and Information Science Abstracts (LISA)). The relevant 23 studies were included fulfilling inclusion criteria. A quality assessment of the included studies was also performed.FindingsThe findings revealed that Covid-19 pandemic is certainly effecting and transforming libraries, their services and management. The library services during Covid-19 pandemic, their fundamental challenges, emerging roles, and available preferable communications tools are the categories in this study to better understand the pandemic-transformation.ImplicationsThe practical and policy implications are that libraries must establish infrastructure and improve accessibility in order to provide the best possible support to modern library users who access resources remotely in this rapidly evolving digital environment. Organizational policymakers and library directors should prepare emergency and disaster management plans. The libraries should ensure their presence on social media and make use of their library websites.