Financial Feeling: An Investigation of Emotion and Communication in the Workplace

There is growing interest in the role of emotion when considering communication in the workplace. This work has most often considered workers in front-line service positions in investigations of emotional labor, and human service workers in investigations of empathy and emotional work. In this study, we consider processes of both emotional labor and emotional work in the financial planning profession. Financial planners occupy a role requiring ongoing relationships with clients, conversations about the often emotional topic of money, and a need to manage emotion in a variety of interaction contexts. Thus, from extant theory and literature regarding emotion and communication, we proposed research questions regarding the roles of emotional labor and emotional work in the financial planning profession. These questions were investigated in a web-based survey study of almost 300 professional financial planners and supporting interviews with 14 financial planners. Results indicate support for existing theory on emotional work, extensions to current research regarding emotional labor, and important implications for the role of emotion and communication in a range of professional service roles.     

Blockchain and sustainable supply chain management in developing countries

Theoretical, empirical and anecdotal evidence suggests that there are more violations of sustainability principles in supply chains in developing countries than in developed countries. Recent research has demonstrated that blockchain can play an important role in promoting supply chain sustainability. In this paper we argue that blockchain’s characteristics are especially important for enforcing sustainability standards in developing countries. We analyze multiple case studies of blockchain projects implemented in supply chains in developing countries to assess product quality, environmental accounting and social impact measurement. We have developed seven propositions, which describe how blockchain can help address a number of challenges various stakeholders face in promoting sustainable supply chains in developing countries. The challenges that the propositions deal with include those associated with an unfavorable institutional environment, high costs, technological limitations, unequal power distribution among supply chain partners and porosity and opacity of value delivery networks.     

国外智慧城市视阈下的数字档案研究热点概览

本文对国外智慧城市视阈下的数字档案研究热点文献进行梳理,介绍了数字档案检索优化服务、数字档案交互性和可视化服务、数据开放与用户参与以及智慧城市专项数字档案处理等方面的理论和应用研究成果。这些研究在面向需求、技术应用和专项融合等方面较为深入且操作性较强,具有借鉴意义。     

Smart structures and materials

A structure is an assembly that serves an engineering function. It is reasonable to expect that all engineering design should be smart, and not dumb. But one can still make a distinction between smartly designed structures and smart structures. The latter term has acquired a specific technical meaning over the last few decades. A smart structure is that which has the ability to respond adaptively in a pre-designed useful and efficient manner to changes in environmental conditions, including any changes in its own condition; the response is adaptive in the sense that two or more stimuli or inputs may be received as anticipated and yet there is a single response function as per design. Smartness ensures that the structure gives optimum performance under a variety of environmental conditions. While structures with some degree of smartness have been designed from times immemorial, the current activity and excitement in this field derives its impetus from the level of sophistication achieved in materials science, information technology, measurement science, sensors, actuators, signal processing, nanotechnology, cybernetics, artificial intelligence, and biomimetics.     

智慧城市应急决策情报体系构建研究

情报在城市突发事件应急决策中发挥着重要作用,建立情报灵、判断准、反应快的城市突发事件情报支持体系,是城市智能化建设的重要模块,也是智慧城市公共安全与应急管理的必然要求。本研究从顶层设计入手,以应急情报流与业务流为线索,以情报体系有效运行为目标,探究智慧城市应急决策情报体系的构建问题。从人员要素、机构要素、技术要素、资源要素、制度要素与行为要素六个方面,厘清了智慧城市应急决策情报体系的框架内容。从组织体系、保障体系与运行机制三个层面系统探讨了智慧城市快速响应情报体系的协同运作模式。大数据时代,智慧应急的情报工程化与情报平行化是未来发展的方向。图6。参考文献40。     

智慧城市整体建模技术初探

为破解智慧城市分行业垂直构建信息系统带来的信息资源分散整合的难题,本文提出一个新的解决方案, 即运用“分层构建、横向整合、模型聚合、平行演进”的机制,模仿智慧生命体的层次架构对智慧城市进行层次化的建 模设计,使得在现实城市中纵向分布的信息资源,在信息系统的虚拟城市模型中得到横向的大整合,发掘出一项在云 计算和大数据的环境下,可对垂直构建的信息系统进行具有兼容性、诱导性和可演进性的整体架构设计的新技术     

浅析CRM系统中的三个客户观念

客户关系管理是当前企业营销管理中的一项重要工作。而基于信息技术和互联网技术的客户关系管理强调:客户是企业的重要资源:全方位的、技术化、系统化的客户关怀及运用客户知识为企业创造价值的客户智能。     

智慧课堂教学新形态：纸笔数字书写技术教学应用

纸笔数字书写是指对手持工具进行自然书写产生的轨迹或图形等视觉符号进行数字化处理的过程,具有保留传统纸笔书写行为、采集完整书写数据、实现远程共享书写空间等优势。纸笔数字书写技术是对传统纸笔书写的信息技术赋能,它与传统课堂教学的融合能为当前信息化教学“屏幕过度依赖”带来的健康和教学问题提供新的解决方案,因而也可能成为一种新型的智慧课堂教学形态。为了证实纸笔数字书写技术的教学应用潜力,以“腾讯企鹅智笔课堂”为例开展的实证调查表明:学生使用点阵笔的整体满意度较高,女生满意度水平普遍高于男生;技术自我效能感、互动学习活动、技术使用态度和感知有用性是影响学生使用点阵笔满意度的主要因素,其中技术自我效能感和互动学习活动的影响程度最大;技术接受模型中的感知易用性对学生使用点阵笔的满意度影响并不显著,因此还需要在教学实践中不断摸索以纸笔数字书写技术为支持的最佳教学策略。     

基于Web的学生信息管理系统的设计方法

本文介绍了学生信息管理系统的设计及实现方法,整个系统基于Client/Server结构,完成了学生信息录入、查询和修改的计算机管理。系统的开发及应用为教学管理提供了灵活、方便的管理机制。     

基于Web的数据库系统研究与开发

从阐述数据库应用系统体系结构入手，分析了客户机／服务器（C／S)模式与浏览器／服务器(B／S)模式的各自优劣，基于web的数据库应用系统开发模式比客户机／服务器模式性能更好。设计开发了基于web的某武装部信息管理系统．