| Abstract: | Summary Today's libraries-academic, research, public, and elementary and secondary schools-are in the midst of an extended period of unprecedented change and adjustment. Having never been static organizations, they have existed within and responded to changes in the communities they exist to serve. Computerization, electronics, and telecommunications have resulted in the alteration of almost every function performed in libraries today. The reference services extended by these libraries are no different. In keeping with their missions and goals, they must adopt and incorporate the new information technology now as well as the year 2000 and beyond. Problems and challenges which must be solved and met are discussed. There is no doubt that the library user will benefit as services are expanded to include among other innovations: services expanded beyond the walls of the library and its physical collection, interactive face-to-face teleconferencing with information specialists, and machines utilizing artificial intelligence which assist in identifying and locating information. |
