| 客户反馈挖掘技术研究 |
| |
| 引用本文： | 尹峰.客户反馈挖掘技术研究[J].科技广场,2012(7):22-27. |
| |
| 作者姓名： | 尹峰 |
| |
| 作者单位： | 南昌市工业技术研究院,江西南昌,330006 |
| |
| 摘 要： | 当前,网络中存在大量关于产品的评价和顾客反馈的数据,因此对这些数据进行挖掘和总结就变得尤其重要。对这类数据的处理主要包括抽取产品特征和分析反馈数据的情感倾向两个步骤。本文主要分析了适用于这两个步骤的技术与方法。
|
| 关 键 词： | 数据挖掘 产品特征 反馈数据 |
Research on Customer Feedback Mining Technology |
| |
| Yin Feng.Research on Customer Feedback Mining Technology[J].Science Mosaic,2012(7):22-27. |
| |
| Authors: | Yin Feng |
| |
| Institution: | Yin Feng(Industrial Technolgoy and Research Institute of Nanchang,Jiangxi Nanchang 330006) |
| |
| Abstract: | Nowadays,there are a large amount of data about the assessments and the customers’ feedbacks of products.Therefore,it is important to perform data mining and to summarize these data.The processing work on these data primarily includes extracting the characteristics of the products and analyzing the emotional tendencies in the feedback data.This paper mainly analyzes the techniques and the methods applicable to these two steps. |
| |
| Keywords: | Data Mining Product Features Feedback Data |
| 本文献已被 CNKI 万方数据 等数据库收录！ |
