| 关于构建和谐阅读环境的思考 |
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| 引用本文： | 何芝兰,朱丽娟.关于构建和谐阅读环境的思考[J].大学图书情报学刊,2008(5):80-82. |
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| 作者姓名： | 何芝兰 朱丽娟 |
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| 作者单位： | 黄山学院,245041 |
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| 摘 要： | 通过对读者投诉的分类与分析，“阅读环境”已成为读者投诉的焦点，建议从倡导和谐阅读环境、强化日常服务管理、改善馆内辅助设施、提高馆员素质、建立沟通机制和培育读者的公共素养等6个方面来改善阅读环境。
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| 关 键 词： | 读者投诉 阅读环境 图书馆服务 图书馆管理 |
Reflections upon the construction of the harmonious reading environment |
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| HE Zhi-lan,ZHU Li-juan.Reflections upon the construction of the harmonious reading environment[J].Journal of Academic Library and Information Science,2008(5):80-82. |
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| Authors: | HE Zhi-lan ZHU Li-juan |
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| Institution: | (Huangshan University, Huangshan 245041, China) |
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| Abstract: | Based on the classification and analysis of the readers complaints and suggestions, me author thinks that ＂reading environment＂ has become the focal point of the readers＇ complaints and makes some suggestions to improve the reading environment for the six aspects： initiating harmonious reading environment, strengthening library＇ s daily management, improving library＇ s auxiliary facilities, improving personal quality of the staff, wining over the readers＇ support and fostering readers＇ public accomplishment. |
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| Keywords: | complaints of readers suggestion reading environment library service library management |
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