| 政府门户网站及其子网站群的电子政务绩效实证研究 |
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| 引用本文： | 邓茜,易凌志.政府门户网站及其子网站群的电子政务绩效实证研究[J].情报科学,2008,26(10):1535-1539. |
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| 作者姓名： | 邓茜 易凌志 |
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| 作者单位： | [1]浙江大学公共管理学院,浙江杭州310058 [2]浙江大学管理学院,浙江杭州310058 |
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| 摘 要： | 在对国内外电子政务测评中关于电子服务缋效的理论研究和实证研究进行了比较和评价综述的基础上.提出了以电子服务质量中的四个变量(效率、可靠性、隐私、用户满意度)和"联邦基础架构"顾客结果评价指标为基础构建的城市政府门户网站及其子网站群的电子政务绩效评价体系.并对杭州市政府门户网站及其子网站群进行了实证研究.
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| 关 键 词： | 政府门户网站 子网站群 电子政务 绩效 实证研究 |
An Empirical Study on e-Government Performance of Government Portals and Subordinate Website-group |
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| DENG Qian,YI Ling-zhi.An Empirical Study on e-Government Performance of Government Portals and Subordinate Website-group[J].Information Science,2008,26(10):1535-1539. |
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| Authors: | DENG Qian YI Ling-zhi |
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| Institution: | DENG Qian1,YI Ling-zhi2(1.Collegel of Public Administration,Zhejiang University,Hangzhou 310058,China,2.School of Management,China) |
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| Abstract: | The paper reviews theoretical and empirical studes of the performance management of e-service about the evaluation of e-government,then advances the evaluation system for the e-govenment performance of the government portals and their subordinate website-group,which is based on the four variables of e-service(efficiency,reliability,privacy,satisfaction) and Federal Enterprise Architecture(FEA).At last,an empirical study on hangzhou government portals and its subordinate website-group is developed. |
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| Keywords: | government portals subordinate website-group e-government performance empirical study |
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