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| 一线馆员服务制度的执行优化——以上海师范大学图书馆为例 | |
| 引用本文： | 李桂华,庄雷. 一线馆员服务制度的执行优化——以上海师范大学图书馆为例[J]. 图书馆杂志, 2012, 0(2): 38-41,37 |
| 作者姓名： | 李桂华 庄雷 |
| 作者单位： | 四川大学公共管理学院;上海师范大学图书馆 |
| 基金项目： | 国家社科基金项目“基于制度建设的图书馆服务变革”(编号:09CTQ003)成果之一 |
| 摘 要： | 服务制度执行是将科学的服务制度设计转化为优质服务的最大瓶颈,一线馆员的服务制度执行效率尤为关键。图书馆应从制度设计、执行主体、执行权力配置和执行控制等四个维度优化一线图书馆员服务制度执行。上海师范大学图书馆在服务制度执行方面进行了卓有成效的探索,相关经验值得借鉴。 |
| 关 键 词： | 一线图书馆员 制度执行 服务质量 案例研究 |
On Service Policy Implementation of Frontline Librarians:Take the Library of Shanghai Normal University for An Example |
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| Li GuihuaSchool of Public Management,Sichuan University,Chengdu,Zhuang Lei. On Service Policy Implementation of Frontline Librarians:Take the Library of Shanghai Normal University for An Example[J]. Library Journal, 2012, 0(2): 38-41,37 | |
| Authors: | Li GuihuaSchool of Public Management Sichuan University Chengdu Zhuang Lei |
| Affiliation: | (The library of Shanghai Normal University,200234) |
| Abstract: | The implementation of the service policy,especially frontline librarians’ policy implementation,has always become one of the biggest bottlenecks for the scientific design of the service system to the excellent services.Libraries should optimize the service system from four dimensions:system design,executive agent,distribution of the executive power and execution control.The library of Shanghai Normal University has successfully explored the implementation of the service system and its experience is worth learning. |
| Keywords: | Frontline librarian Policy implementation Service quality Case study |
| 本文献已被 CNKI 等数据库收录！ | |