Information system capabilities and firm performance: Opening the black box through decision-making performance and business-process performance |
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| Institution: | 1. Faculty of Political Sciences, Istanbul Medeniyet University, Kadikoy, Istanbul, 34000, Turkey;2. School of Business, Ibn Haldun University, Basaksehir, Istanbul, 34494, Turkey;3. College of Engineering and Technology, American University of the Middle East, Kuwait;4. College of Engineering and Natural Sciences, Istanbul Sehir University, Kartal, Istanbul, 34865, Turkey;1. School of Business Administration, Shantou University, Shantou, Guangdong Province, PR China;2. School of Business Administration, Southwestern University of Finance and Economics, Chengdu, Sichuan Province, PR China;3. Information Technology Management, School of Business, University at Albany, 1400 Washington Avenue, Albany, NY 12222, USA;1. Department of Business Systems and Operations, University of Bedfordshire Business School, Park Square, Luton LU1 3JU, UK;2. University of Bedfordshire Business School, Park Square, Luton LU1 3JU, UK;3. Ulster Business School, University of Ulster, Newtownabbey, BT37 0QB, UK;1. School of Business Administration, Southwestern University of Finance and Economics, Chengdu, Sichuan Province, PR China;2. Business School, Shantou University, 243 Daxue Road, Shantou 515063, Guangdong Province, PR China;3. Information Technology Management, School of Business, University at Albany, 1400 Washington Avenue, Albany, NY 12222, USA;4. Department of Management, School of Human Resources and Labor Relations, School of Business and Economics, University of Granada, Granada, Spain;1. INESC TEC and University of Trás-os-Montes e Alto Douro, Vila Real, Portugal;2. Polytechnique Institute of Bragança - EsACT, Mirandela, Portugal;3. GOVCOPP, Department of Economics, Management, Industrial Engineering and Tourism, University of Aveiro, 3810-193 Aveiro, Portugal;4. NOVA Information Management School (NOVA IMS), Universidade Nova de Lisboa, Campus de Campolide, 1070-312 Lisboa, Portugal;1. Sun Yat-Sen Business School, Sun Yat-Sen University, Guangzhou 510275 China;2. Franklin P. Perdue School of Business, Salisbury University, Salisbury, MD 21801, USA;3. Dillard College of Business Administration, Midwestern State University, Wichita Falls, TX 76308, USA |
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| Abstract: | This study contributes to the extant literature on information management by investigating the interrelationships between information systems (IS)-related capabilities and their effects on firm performance. Using the resource-based view (RBV), a set of hypotheses is formulated to examine these links, considering the role that may be played by decision-making performance and business-process performance as mediating variables. Structural equation modeling (SEM) has been applied to a sample of 204 firms in Turkey. The test results obtained confirm the proposed serially mediating model according to which decision-making performance and business-process performance play a critical mediating role in the human resource and administrative-related IS capabilities, and firm-performance relationships. No support, however, has been found concerning the serial mediation effect between infrastructure-related IS capabilities and firm performance. |
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| Keywords: | Information system capabilities Resource-based view Decision-making performance Business-process performance Firm performance Emerging countries |
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