| 在线咨询的解答技巧 |
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| 引用本文： | 李黎,陈大健.在线咨询的解答技巧[J].四川图书馆学报,2004(6):29-32. |
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| 作者姓名： | 李黎 陈大健 |
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| 作者单位： | 西南交通大学,图书馆,四川,成都,610031 |
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| 摘 要： | 介绍了在线咨询解答的经验和技巧，从在线咨询员必须具备的主要素质、解答知识库的制作和管理、解答的语言技巧、回答问题的技巧等几个方面作了介绍。
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| 关 键 词： | 在线咨询 解答知识库 语体 解答技巧 |
| 文章编号： | 1003-7136(2004)06-0029-04 |
| 修稿时间： | 2004年9月9日 |
Skills of Answering Questions of Real-time Reference Services |
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| LI Li,CHEN Da-jian.Skills of Answering Questions of Real-time Reference Services[J].Journal of The Sichuan Society for Library Science,2004(6):29-32. |
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| Authors: | LI Li CHEN Da-jian |
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| Abstract: | This article introduces experiences and skilles of real-time reference service. Main points are that quality of the consultant about real-time reference services, and how to make and manage the storage of answering knowleges, and skills of the languages, and the skills of answering questions, and so on. |
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| Keywords: | real-time reference storage of answering knowleges language style skills of answering questions |
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