| 论馆员的情商与高校图书馆的服务质量 |
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| 引用本文： | 汪浩.论馆员的情商与高校图书馆的服务质量[J].大学图书情报学刊,2003,21(3):81-82. |
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| 作者姓名： | 汪浩 |
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| 作者单位： | 鞍山师范学院,114005 |
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| 摘 要： | 阐述了馆员的情商是决定高校图书馆服务质量的重要因素，指出高校图书馆服务中存在的情商问题，论述如何在馆员的情商与读服务的良性互动中提高高校图书馆的服务质量。
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| 关 键 词： | 高校 图书馆 服务质量 馆员 “情商” 读者服务 “情绪智力商数” EQ |
| 文章编号： | 1006-1525(2003)03-0081-02 |
| 修稿时间： | 2002年6月13日 |
On the feeling quotient of the librarians and the quality of service |
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| WANG Hao.On the feeling quotient of the librarians and the quality of service[J].Journal of Academic Library and Information Science,2003,21(3):81-82. |
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| Authors: | WANG Hao |
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| Abstract: | The author of this article expounds that the feeling quotient is the important factor in determining the quality of library service,points out the existing problems in the feeling quotient in their service work,and discusses how to raise the service quality in college libraries by making the full use of the positive interactions between the librarians and readers. |
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| Keywords: | feeling quotient of librarians service quality positive interaction |
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