| 读者满意度及其提高策略探析 |
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| 引用本文： | 喻华林.读者满意度及其提高策略探析[J].科技广场,2011(10):75-77. |
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| 作者姓名： | 喻华林 |
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| 作者单位： | 南昌工程学院,江西南昌,330099 |
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| 摘 要： | 提高读者满意度是高校图书馆服务工作的关键所在。本文在总结图书馆读者满意度内涵的基础上,分析了文献资源的丰富程度和可获取性,信息系统界面友好程度及响应速度,馆员的服务态度、能力和水平等因素对图书馆读者满意度的影响,并就如何提高探讨了若干对策。
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| 关 键 词： | 读者满意度 服务质量 文献资源 影响因素 |
The Discussion of Reader Satisfaction and Its Improvement |
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| Yu Hualin.The Discussion of Reader Satisfaction and Its Improvement[J].Science Mosaic,2011(10):75-77. |
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| Authors: | Yu Hualin |
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| Institution: | Yu Hualin(Nanchang Institute of Technology,Jiangxi Nanchang 330099) |
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| Abstract: | Improving the reader＇ s satisfaction degree is the key of University library service. Bases the connotation of reader＇ s satisfaction degree, the text analysis Rich degree and acquisition of literature resources, friendliness of interfaces and the response speed for Information System, Service attitude, ability and level of the Librarianin in reader＇ s satisfaction, and the corresponding countermeasures should be provided about how to improve the Reader＇ s Satisfaction Degree. |
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| Keywords: | Reader's Satisfaction Degree Service Quality Literature Resources Influence Factor |
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