我国图书馆面向突发公共事件应急服务与管理研究与实践综述

[目的/意义]旨在对国内图书馆面向突发公共事件应急服务与管理方面的文献进行梳理,分析该领域的研究与实践现状,为日后该领域的研究提供参考。[方法/过程]以CNKI为数据来源,从数据库中选取相关文献,采用内容分析、理论与实践相结合的方法,对有关文献进行全面分析、梳理和归纳,重点分析图书馆面向汶川地震、防控非典、禽流感、甲型H1N1流感以及防控新冠肺炎疫情等突发公共事件的应急服务与管理方面的理论与具体实践。[结果/结论]不同时期,应对不同类型突发公共事件,图书馆应急服务与管理的内容、方式方法有所不同。从早期意识到突发公共事件对图书馆的影响,到后来图书馆建立应急预案、采取应急措施、开展应急服务,图书馆界面向突发公共事件的服务与管理越来越重要、越来越规范,效果越来越明显。尽管如此,仍存在一些问题和不足,值得进一步研究和探索。

A Summary of the Research and Practice on the Emergency Service and Management of Chinese Libraries for Public Emergencies

[Purpose/significance] This paper systematically sorts out relevant researches on emergency service and management for public emergencies in domestic libraries, summarizes the research status, and provides references for future researches in this field.[Method/process] This paper took CNKI as data sources, selected relevant literatures from the database, conducted by using content analysis from the perspective of theory combined with practice. The related documents were systematically analyzed and summarized, focused on the research and practice on the emergency service and management for Wenchuan earthquake、prevention and control of SARS、avian influenza、influenza A H1N1 and prevention and control of COVID-19.[Result/conclusion] In different periods, in response to different types of public emergencies, the contents and methods of Library emergency services and management are different. In recent years, there is an increasing awareness of the importance of public emergencies on the library in the library community,such as,established emergency plans、took the emergency measures and emergency Services. The emergency service and management for public emergencies are more and more standardized, the effect is more and more obvious. However, there are still some problems and deficiencies, which are worth further study and exploration.