浅析高职院校ISO9000质量认证后内部顾客的抱怨问题

对高职院校而言,内部顾客是提供教育教学服务的人员,是质量形成的主体,因此,合理对待内部顾客的抱怨是实施和保持高职院校ISO9000质量管理体系的基本要求。本文在分析内部顾客抱怨原因的基础上,针对性地提出了几条解决办法。

Analysis on Inner Customers' Complaint after ISO9000 Quality Certification in Higher Vocational College

For the higher vocational colleges,inner customers refer to those who provide education and teaching services,and they are the main body which the quality forms. Therefore,treating the inter customers' complaint reasonably is essential requirement to implement and maintain ISO9000 quality management system in higher vocational colleges. Based on the analysis of the reason why internal customers complain,the article puts forward several solutions.