| 知识管理系统的用户满意度测评 |
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| 引用本文： | 樊治平,李政军,孙永洪.知识管理系统的用户满意度测评[J].情报科学,2006,24(1):17-20,24. |
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| 作者姓名： | 樊治平 李政军 孙永洪 |
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| 作者单位： | 1. 东北大学,工商管理学院,辽宁,沈阳,110004
2. 香港城市大学,资讯系统学系,香港,九龙 |
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| 基金项目： | 国家杰出青年科学基金;中国科学院资助项目;高等学校优秀青年教师教学科研奖励计划;高等学校博士学科点专项科研项目 |
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| 摘 要： | 知识管理系统是组织实施知识管理的重要工具和技术，如何测评知识管理系统的用户满意度具有重要意义。本文在已有研究成果的基础上，介绍和分析了知识管理系统用户满意度的概念及其测评指标体系，并给出了相应的知识管理系统用户满意度的测评方法。同时，借助“雷达图”这样一种分析工具来清晰直观的反映组织知识管理系统用户满意度的状况，以便组织采取针对性措施来改进其知识管理系统。
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| 关 键 词： | 知识管理系统 用户满意度 指标体系 测评方法 雷达图 |
| 文章编号： | 1007-7634（2006）01-0017-04 |
| 收稿时间： | 2005-04-20 |
| 修稿时间： | 2005-04-20 |
Measuring the User Satisfaction Degree with Knowledge Management System |
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| FAN Zhi-ping,LI Zheng-jun,SUN Yong-hong.Measuring the User Satisfaction Degree with Knowledge Management System[J].Information Science,2006,24(1):17-20,24. |
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| Authors: | FAN Zhi-ping LI Zheng-jun SUN Yong-hong |
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| Institution: | 1. School of Business Administration, Northeastern University, Shenyang 110004, China; Department of Information Systems, City University of Hong Kong , Kowloon, Hong Kong , China |
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| Abstract: | The knowledge management system is an important tool and technology with which organization implements knowledge management. It is very significant that measuring the user satisfaction degree with knowledge management system. In this paper, the concept of user satisfaction degree with knowledge management system and the index system are introduced based on the existing research results. The corresponding method for measuring the user satisfaction degree with knowledge management system is proposed through adopting questionnaire investigation. Then a radar diagram is used as an analytical tool to show the situation of user satisfaction with knowledge management system clearly, with which the organization can find the corresponding solution easily to promote the knowledge management system. |
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| Keywords: | knowledge management system user satisfaction degree index system measurement method radar diagram |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
