Sink or swim? Motivating library staff in a time of career stagnation*

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Who's been using my cd-rom? Results of a study on the value of cd-rom searching to users in a teaching hospital library

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Weed to achieve: a fundamental part of the public library mission?

Weeding or deselection of materials has become an integral part of library management. Based on a nineteen-question survey about weeding practices in public libraries, this article discusses the personal perspectives of public librarians on weeding as well as the weeding practices of their institutions. The three most common criteria for weeding are circulation, physical condition, and accuracy of information. Librarians overwhelmingly believe that weeding increases use of books and patron satisfaction. In addition, the public library was framed as a venue that offers safe, clean, and fresh “product lines” with various natural life cycles and expiry dates. This discursive formation raises questions about the extent to which public libraries and their collections are becoming commodified, homogenized, and ephemeral, and whether such ephemeralness and homogenization serve the interests of all community members.     

Can't get to the library? Then we’ll come to you. A survey of library services to people in their own homes in the United Kingdom

Abstract Aims: To determine the current level of library service to people in their own homes in the United Kingdom and to compare it with results from previous surveys. It is many years since a similar survey has been undertaken or guidelines produced and it is hoped that this work will help fill the gap. Methods: A questionnaire was sent in January 2004 to all public library authorities in the UK, a total of 208; 72% (149) were returned in the timescale allowed. The questionnaire covered the criteria for eligibility to receive a home library service; service structure and delivery: who delivers the service (specialist librarians or specialist non‐professional staff, branch library staff or volunteers); training; range of material and services provided; reading aids; materials for reminiscence; information provision; transporting people to the library; services to people in residential homes, sheltered accommodation, nursing homes and day centres; reader development; lifelong learning; and publicity and promotion. The focus of the survey was on quality issues and good practice wherever possible. Results: The number of customers receiving a service to ‘housebound’ readers in the UK in 2001/2 was 123 407. In 1984 it was 43 807 people in England. This still bears little relation to the number of people who should be receiving the service. The majority used paid staff (88%). Volunteers supported 52% of the services, with most having links with staff. There were opportunities to improve and develop services under the Disability Discrimination Act 1995. The service was publicized and promoted by only 62% of the respondents. Of those that use paid staff and that answered this question, 73% provide disability equality training for staff. Only 21% provide disability equality training for volunteers. Only 36% are involved in reader development or lifelong learning and only 23% provide a newsletter in print, 11% on tape and 3% in Braille; 12% take laptops into people's homes. Conclusions: Many authorities were still providing a tokenistic service and were reluctant to publicize for fear of not coping with demand, which makes them vulnerable legally under the DDA. However, there were some excellent examples of good practice where the full range of services are provided to a high standard.     

A case study: the evolution of a ��facilitator model�� liaison program in an academic medical library

Question:

What type of liaison program would best utilize both librarians and other library staff to effectively promote library services and resources to campus departments?

Setting:

The case is an academic medical center library serving a large, diverse campus.

Methods:

The library implemented a “facilitator model” program to provide personalized service to targeted clients that allowed for maximum staff participation with limited subject familiarity. To determine success, details of liaison-contact interactions and results of liaison and department surveys were reviewed.

Results:

Liaisons successfully recorded 595 interactions during the program''s first 10 months of existence. A significant majority of departmental contact persons (82.5%) indicated they were aware of the liaison program, and 75% indicated they preferred email communication.

Conclusion:

The “facilitator model” provides a well-defined structure for assigning liaisons to departments or groups; however, training is essential to ensure that liaisons are able to communicate effectively with their clients.     

Reward or persuasion? The battle to define the meaning of a citation

The history and development of the Science Citation Index (SCI) is an example of the power of users in defining and influencing the development of a new technology. The SCI was developed as a tool for the historian of science for the purpose of tracing the history of ideas, but it was appropriated by users for purposes for which it was unintended – as a tool for evaluating the literature, individuals, institutions, and countries. The development of a citation tool gave rise to a debate over what is actually measured by citations. The citation‐as‐reward camp views citations as indicators of quality and impact, whereas the citation‐as‐persuasion camp views citations as no more than rhetorical devices. While neither view can fully explain how authors use citations, citation‐as‐reward prevails as the dominant interpretation.     

Exploring the “awakening effect” in knowledge diffusion: a case study of publications in the library and information science domain

Inspired by “sleeping beauties in science”, we proposed that the awakening effect in knowledge diffusion is ubiquitous, whereas the “prince” paper has the strongest effect. To test this hypothesis, a three-layer super-network model depicting the knowledge diffusion trajectory is designed and the diffusion path of the awakening effect (defined on the basis of influential strength) is simulated. In detail, the model is built based on the citation network and collaboration network of 63785 publications in the library and information science domain. Through meta-paths in this super-network, the influential strength of a paper and the awakening effect from neighboring papers can be quantified into 36 numerical features. By testing the effectiveness of these features in citation counts prediction, we try to prove our hypothesis. Thus an effective predictor in machine learning is trained upon these features. Using this predictor, we showed that most neighboring papers in the super-network had effects on future citation counts. The effectiveness of these features is again demonstrated through experiments on papers with different publication years. We also did a case study on papers that were significantly affected by the awakening effect, and found that the model proposed in this paper can also be used to explain some common phenomena in knowledge diffusion. All results show that the awakening effect could be not only ubiquitous but also quantifiable.     

Is it a question of trust or why are we afraid to go to Nineveh?

Trust is an overused concept in our contemporary world. This paper explores the complex relationship of trust, efficiency, accountability, transparency and responsibility and their relationship to recordkeeping in our globalizing culture. It focuses on the profound changes that have taken place in the meaning and practice of audit within neo-liberal societies and how the ??rituals of verification?? and the ??managerialism?? may pervert the resulting record. It challenges the unthinking use of much of the rhetoric surrounding these concepts by archivists to justify their existence. It reflects on why the archival voice often remains silent or at best goes unheard in much of the discussion about these questions that have profound consequences for democratic societies. It is easy to lay the blame at the door of a perceived breakdown of trust rather than to consider whether the root of the problem lies with archivists and records managers themselves. This paper draws on my experience in directing the Information Management and Preservation MSC programme at the University of Glasgow and wide and serendipitous reading, which has sometimes been brought to my notice by students.     

Environmental factors in professional development activities: Does type of academic library affiliation make a difference?

The importance of continuing professional development activities for academic librarians is generally acknowledged, but differences in activity levels according to type of academic institution have received little examination. This study compares academic librarians in a single state on the basis of type of employing institution: 2-year institution, predominately 4-year college, or doctorate-granting institution. Demographic profiles of librarians and institutional support for professional activities did not vary significantly across type of institution, but a number of notable differences emerged when the professional behavior of the three groups was compared. Librarians at doctorate-granting institutions belonged to more professional associations, were more active in those organizations, and published more. However, in other activity areas, different comparative patterns were discovered.     

In the right vein? How adequately are departments of information and library studies educating for health care information management and library services in a changing health service?

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Do digital devices enhance teenagers’ recreational reading engagement? Issues for library policy from a recent study in two Australian states

ABSTRACT

Digital platforms have become central to twenty-first century education, culture, and government, and libraries devote an increasing proportion of budgets to acquisitions of e-resources. This research reports on a recent project that investigated Australian teenagers’ use of traditional print and digital platforms for long-form recreational reading. Specifically, it investigates whether digital devices are a preferred modality for Australian adolescents’ recreational reading and if access to digital devices with e-reading capabilities, such as tablets, smartphones, e-readers, and laptop or desktop computers, is associated with more reading engagement by avid and reluctant readers. The research, based on a diverse sample of urban and regional participants from two states, suggests that Australian adolescents’ preferences for e-books have been largely overestimated. Issues of relevance to public libraries are discussed.     

Old Against New,or a Coming of Age? Broadcasting in an Era of Electronic Media

“Broadcasting” is often cast as an outdated term—we are constantly told that we are in the midst of a digital/social media revolution that will make the unidirectional, mass communication model obsolete. In response, we argue that to consider the continued relevance of terms like “broadcasting” in an era of electronic media is to neither hastily disregard the legacy of these terms, nor cling to them too rigidly. In this special issue of the Journal of Broadcasting and Electronic Media written and edited by graduate students, we begin a new thread in the longstanding conversation about what it means for media to be “old” and “new.” While this distinction is not one we should take for granted, the articles in this issue all show how we can strategically approach the intricate intersections and interconnections of different media, old and new. As such, this issue collectively calls our attention not to the familiar trope of “old against new,” but rather to the tensions that arise around a “coming of age.” Presenting a wide range of international scholarship from graduate students across many different disciplinary backgrounds, topical literatures, methodological approaches, and theoretical frameworks, this special issue represents an emerging approach to what it means to study broadcasting in an era of electronic media.     

Borrowing trouble? The impact of a systematic review service on interlibrary loan borrowing in an academic health sciences library

Background:With the mandate to review all available literature in the study''s inclusion parameters, systematic review projects are likely to require full-text access to a significant number of articles that are not available in a library''s collection, thereby necessitating ordering content via interlibrary loan (ILL). The aim of this study is to understand what effect a systematic review service has on the copyright royalty fees accompanying ILL requests at an academic health sciences library.Case Presentation:The library created a custom report using ILLiad data to look specifically at 2018 ILL borrowing requests that were known to be part of systematic reviews. This subset of borrowing activity was then analyzed to determine its impact on the library''s copyright royalty expenditures for the year. In 2018, copyright eligible borrowing requests that were known to be part of systematic reviews represented only approximately 5% of total filled requests that involved copyright eligible borrowing. However, these systematic review requests directly or indirectly caused approximately 10% of all the Spencer S. Eccles Library copyright royalty expenditures for 2018 requests.Conclusion:Based on the sample data set, the library''s copyright royalty expenditures did increase, but the overall financial impact was modest.     

A qualitative study of the academic,social, and cultural factors that influence students’ library use in a rural Ugandan village

The Kitengesa Community Library in rural Uganda is unique in that provides tailored collections and services for the community. This library, which was built in 2002, serves a small but diverse population including a large number of secondary school students who live in the area. Previous research on the impact of this library on the surrounding community revealed that the library influences reading habits, reading culture development, and the availability of locally relevant information. This is especially true for young adults, who represent Uganda's fastest growing population. Only 18 percent of girls and 20 percent of boys are enrolled in secondary school, rendering this group of students (ages 13–17) particularly vulnerable to a wide range of social and economic challenges. School libraries in Uganda are rare, and in this case, the Kitengesa Community Library serves as a de facto school library. Previous research by Dent and Yannotta (2005) revealed that secondary school students are among the heaviest users of the Kitengesa Community Library, and this qualitative study represents an attempt to characterize students' library use experiences across academic, social, and cultural domains. Findings suggest that the student experience consists of five factors – personal improvement, reading culture development, academic support, learning independence, and reducing isolation. There is a growing network of rural village libraries in Africa and the findings from this study will be used to inform development of additional library services and resources to better support student learning and interpersonal growth.     

Who goes to a library for cancer information in the e-health era? A secondary data analysis of the Health Information National Trends Survey (HINTS)

This study identifies characteristics of Americans who chose the library as their primary cancer information source over the Internet by examining demographic characteristics, online use experience, concerns of information quality, and perceptions of cancer information seeking. A secondary data analysis is conducted using the Health Information National Trends Survey (HINTS) of the National Cancer Institute (NCI). Findings reveal that people who are more likely to choose the library are, compared to their Internet counterparts, people who lack online experience, are distrustful of online cancer information, and are more aware of cancer sources. However, they are not necessarily more adept cancer information seekers and do not have a greater expectation of getting quality information from the library. These findings suggest how the library plays its role as an information source for cancer information consumers in the e-health environment. Implications of the findings are discussed in a way that libraries could invest their efforts to reduce the digital health divide and to advance consumer health information literacy.