Do you Mini-Med School? Leveraging library resources to improve Internet consumer health information literacy

Popular for engaging public interest in medical science while promoting health awareness, Mini-Med School (MMS) programs also afford important if largely unrealized opportunities to improve the health information literacy of attendees. With a growing population using the Internet to make health decisions, needed venues for improving Internet Consumer Health Information (CHI) literacy may be found in the MMS platform. Surveyed directors of MMS programs understand the need to include CHI, and successful programs at SUNY Stony Brook and elsewhere demonstrate the potential for collaboration with affiliated health sciences libraries to integrate CHI instruction into MMS curricula.     

“Living encyclopedia” or idle talk? Seeking and providing consumer information in an Internet newsgroup

The article investigates the character of the Internet newsgroups as fora of information seeking, and reviews the potentials of “weak and strong ties” proposed by Granovetter and the prospects of newsgroups as a “living encyclopedia” suggested by Rheingold. An empirical study in the field of consumer issues was conducted by focusing on a Finnish newsgroup sfnet.kuluttajat. The research questions deal with the nature of information needs and the ways in which the participants provided help regarding requests addressed to the group. About 9% of the 894 messages contained questions indicating explicit information needs. Attention was also paid to the sources and channels used by participants providing help to information seekers. About 24% of messages contained answers to questions. Help providers preferred their own experience as an information source. Both successful and unsuccessful attempts at information seeking were explored. Surprisingly, there was practically no dialogue between information seekers and providers, even though newsgroups provide opportunities for interaction.     

Is saying ‘sorry’ enough? examining the effects of apology typologies by organizations on consumer responses

Apology has been found to be the most effective strategy in times of crises. However, there is a dearth of research on the kinds of apology used and how primary stakeholders, in particular consumers, received them. This study aims to examine consumer responses to the types of apologies offered post crises against the levels of attribution of responsibility. We also assess the potential mediating role of ethical concerns by developing the Perception-Behavioral Model of Crisis Response. An experiment was conducted to ascertain consumers’ impression of the organization post-apology. The results showed that the attribution of crisis responsibility significantly influences complaining, withholding and negative word-of-mouth behaviors. However, a very high degree of apology issued by the organization does not necessarily translate to reduced negative responses from consumers in light of the large attribution of responsibility. Finally, the Perception-Behavioral Model of Crisis Response suggests that ethical concerns can mediate negative behavioral intentions from consumers.     

A refined view of download time impacts on e‐consumer attitudes and patronage intentions toward e‐retailers

Abstract

The following paper is a case study analysis of the Sony Corporation; a leading transnational media corporation in the production and sale of consumer electronics, music and film entertainment and videogame technology. There are two main parts to this study. Part I, examines the history and development of the Sony Corporation. This paper argues that the business strategies and corporate culture of a company are often a direct reflection of the person (or persons) who were responsible for developing the organization and its business mission. Part II. examines the Sony Corporation from the standpoint of business strategy. Special attention is given to the subject of organizational culture and strategic decision‐making. A second argument of this paper is that while Sony is a transnational media corporation, the organization is decidedly Japanese in its business values. The significance of this research lies in its revelations concerning the complex changes facing a company that was once historically Japanese in its origins but is tecoming increasingly transnational ïn scope and operations.