An Assessment of the Relationships between Resource Development Decisions,Library Collection Usage,and User Perceptions

Today's managers of library journal collection budgets experience pressures from shrinking resource allocations and rising costs. Consequently, they seek ways to assess the value of their collections in relation to user needs. This study at Montana State University seeks to understand what resources users (both faculty and graduate students) are citing in their research, the breadth of the information cited that is provided by the Library, how the Library's proactive and reactive efforts might influence user satisfaction with the information resources provided, and how user perceptions align and differ from information realities. It takes a unique approach by comparing LibQual+® survey results and faculty and graduate student citation behaviors.     

Student Satisfaction with Electronic Library Resources at Wayne State University

ABSTRACT

This paper reports the results of a survey of student satisfaction with electronic library resources other than the online catalog at Wayne State University. Undertaken in Fall Term 2000 as a class project for a marketing course, a student team designed, administered, and analyzed a survey of a random sample of students. Almost 40% of the responding students said that they were unaware of electronic resources though 53.8% of these same students answered subsequent questions about use of these resources. Students aware of electronic resources learned about them much more from their professors (38.3%) than from library efforts to publicize them (18.5%). Students were generally satisfied (68%) except when things went wrong. A high percentage of all students (92.4%) answered that the library should continue to expand electronic resources.     

Services for Graduate Students: A Review of Academic Library Web Sites

A library's Web site is well recognized as the gateway to the library for the vast majority of users. Choosing the most user-friendly Web architecture to reflect the many services libraries offer is a complex process, and librarians are still experimenting to find what works best for their users. As part of a redesign of the Oregon State University Libraries’ Web site, entry points for specific user groups were created. One of these user groups was graduate students. The purpose of this study was to explore the ways other academic libraries design their Web sites for particular user groups, specifically graduate students, in order to determine how the Oregon State University Libraries Web site compared to peer institutions. This study analyzed 112 Association of Research Libraries’ Web sites and 26 Oregon academic libraries’ Web sites to determine the availability of resources and services specifically promoted to graduate students. Since graduate students may view the library Web site through the lens of new student, researcher, or instructor, Web sites were also examined to see if sites were created with any or all of these roles in mind. Nearly a quarter of Association of Research Libraries' Web sites that were examined contained a link on the homepage for graduate students, and another 20 percent provided graduate-student information at a lower level in their site hierarchy. A majority of sites had events, subject guides, or course guides for graduate students. Information for graduate students was typically framed in the context of graduate students as researchers. Ideas and examples are given for ways to improve Web site design to better serve this user group. In order to provide improved services to these students, future studies will explore what graduate students need from academic libraries and the ways these students conduct themselves in their various roles of researchers, instructors, and new students.     

Building a New Paradigm: Analysis of a Case Study in Organizational Change in Collection Management Using Bolman's and Deal's Four-Frame Model

In 2010, the Oregon State University Libraries implemented changes to its organizational structure to align itself better with the university and respond to the ongoing fiscal crisis. The Collections & Resource Sharing Department was created at that time. This case study describes and analyzes changes in collection management using the four frames in Bolman's and Deal's model: structural, human resources, political, and symbolic. The article concludes with a discussion of ongoing challenges that are likely to require greater use of the political and symbolic frames for planning and implementing further changes.     

We're Listening: Using Patron Feedback to Assess and Enhance Purchase on Demand

Oregon State University Libraries piloted a one-year interlibrary loan purchase on demand service beginning in February 2009. An online survey was used to measure patron satisfaction and determine future borrowing and recommendation behavior. These results, along with patron comments, were used to explore future success of the service and ways to enhance the permanent service. Results provide context for the success of purchase-on-demand programs and support the development of innovative tools that increase the efficiency of purchase-on-demand workflow. Oregon State University Libraries permanently adopted the successful service and is working to incorporate patron input on purchase decisions.     

肯特州大学图书馆移动网站的用户调研及启示

肯特州大学图书馆采取了焦点小组座谈会的方式,对移动网站的用户群体进行深入的定性调查和研究。专业馆员首先针对学生这一重要用户群体进行了调研,获知学生们对使用移动设备浏览账户、访问数据库课题文献、阅读保存课程材料、自定义独特的个性化网络体验及咨询联系馆员等方面有强烈的愿望。我国高校图书馆在建设移动网站时,可借鉴其焦点小组座谈会的用户调研方式,并围绕院系课程教学加强特定资源的开发和服务,加强同相关领域部门的技术合作。     

Integration of Library Impact Statements into the Curricular Review Process

ABSTRACT

Library impact statements can be key tools in evaluating a library's collection and determining what additional resources should be acquired to support a new course, major, or program. An academic institution's curricular review process can benefit from the inclusion of library impact statements. The application of library impact statements at Missouri State University and Southwest Baptist University will be examined. Information will be presented concerning the creation process, the types of research required, presentation formats, how the impact statements benefit both the library and the institution, and a selective review of how a number of other libraries handle the process.     

Collection Condition Assessment in a Midsized Academic Library

In 2014, Rasmuson Library at the University of Alaska Fairbanks conducted its first collection condition survey. The institutionally significant Alaska Collection was chosen as a manageable project. Research design based on the literature review led the researcher to conduct two surveys: one examining the entire collection and one looking at only those books most recently circulated. The combined surveys revealed that the circulating books are much more badly damaged that the books in the collection that do not circulate, across a variety of attributes.     

电子资源用户满意度影响因子的多元线性回归分析

通过对电子资源用户满意度问卷调查数据的多元线性回归分析，考查用户总体满意度与影响因子之间的相互依赖关系。通过检验回归方程的显著性，进行相关系数分析和多重共线性诊断，考查影响因子对用户总体满意程度的影响力大小，建立用户总体满意度与影响因子的回归方程式，获得策略矩阵。     

外语院校图书馆电子资源用户满意度调查及改进策略

以基于用户满意度的图书馆电子资源质量评价模型为基础设计调查问卷,从馆藏电子资源满足师生用户教学科研的需求程度出发,对上海外国语大学的电子资源建设现状及用户满意度进行调查,收集用户的反馈信息和意见建议,并在此基础上提出针对性的改进措施,以期为外语类院校图书馆进一步完善电子信息资源建设提供参考。     

Bibliographical activities of the Arab Countries of North Africa

The kind and size of a library determines the need to collect and the method of controlling government publications. New Zealand libraries tend to handle these publications like any other book with the exception of official records and statistics. As a rule, public, rather than academic libraries, are the designated depositories. In comparing the concept of New Zealand libraries to that of the University of Oregon Library concerning government publications, I found that New Zealand libraries collect and store official and statistical publications and give them partial use; most government publications are integrated into the general collection (use is not known), and few libraries have separate government publication sections with special librarians governing the collection. On the other hand the University of Oregon collects all types of government publications for optimum use; many have been integrated into the general collection (use is not known); and a separate documents section is open to the public with several librarian specialists in attendance. Government publications in the general collection are not, as a rule, recognized as government publications by the public, but those publications are readily accessible. Many government publications at the University of Oregon Library are housed in the general collection, but since 1974 publications of the United States, Canada and many international organizations are shelved in the Documents Section. Use of the various classification schemes has proved successful; however, changes and improvements should be considered frequently to make the government publications collection the best able to serve the public.     

Mysteries in the Night: An Exploratory Study of Student Use and Perceptions of 24/5 Hours

The Oregon State University Valley Library has been open 24 hours per day, five days per week, during regular academic terms since 2010. The authors collected survey data during 2012 to explore how students used the hours and whether they perceived that the provision of 24/5 hours contributes to their academic success. Nearly 90% of the respondents believed that their use of the overnight hours made a difference in their performance. The demographic, usage, and perception of value data collected provide a useful snapshot of overnight usage in this exploratory study.     

高校读者群体需求差别研究-以北京大学图书馆2010年读者需求调查为例

以北京大学图书馆2010年读者需求调查为例,通过问卷的部分统计结果探讨了高校不同读者群体间对于图书馆资源与服务方面需求的一些细微差别,以及了解这些差别对图书馆相关发展的意义。     

Aiding Faculty Research Through Convenience in the Interlibrary Loan Department

The Interlibrary Loan (ILL) Department at Murray State University has developed convenient methods to aid faculty members in their research. Various means of communication and programs, such as Campus Delivery, Document Delivery, and “Free ILL,” have allowed faculty members to see the wide variety of research resources that are available through interlibrary loan. These methods have been used as key public relations tools to promote library resources and services, and have strengthened the relationship between faculty members and the Interlibrary Loan Department at Murray State University.     

Collection Assessment and New Academic Programs

At Oregon State University, the library is included in the review process for each new program proposal. Historically, this inclusion has taken the form of a mandatory statement regarding the adequacy of the library collection to support the new program. The level of assessment undertaken to justify these statements has changed and become more rigorous over time. These assessments also provide a basis for including collections as a component of the cost of university support for new programs but seldom result in sufficient increased funding. Their true value may be in the opportunity for dialogue on the future of scholarly communication.     

Experiments and Experiences in Liaison Activities: Lessons from New Librarians in Integrating Technology,Face-to-Face,and Follow-Up

As is the case in many university libraries, Albertsons Library at Boise State University, has hired many new librarians to replace retiring librarians. These newer librarians, typically with less than 3 years’ academic library experience, are actively engaged in meeting the opportunities and challenges of subject liaison responsibilities using innovative Web-based tools. This article addresses liaison experiences with faculty-directed blogs, personalized faculty research pages, a wiki-based liaison manual, and the use of LibraryThing as a collection development tool. An overview of these efforts confirms that new technologies are only as good as the face-to-face communication and the follow-up that accompany their implementation. Much of the content in this article was presented at the 2007 and 2008 Acquisitions Institute conferences at Timberline Lodge at Mt. Hood, Oregon.     

“We thought it might encourage participation.” Using lottery incentives to improve LibQUAL+™ response rates among students

Libraries deploying the LibQUAL+? survey can offer a lottery incentive and many do so in the hope of increasing response rates. Other libraries may be prohibited from offering one because of Institutional Review Board restrictions, as is the case at Oregon State University. We wanted to discover why libraries offer lottery incentives, what kinds of incentives, and if they believe these incentives have a positive impact on their response rates. The responding libraries hold a general belief that lottery incentives are effective, but base this on feeling rather than research. We examine what the literature says about lottery incentives and student populations.     

Assessing the State of Cooperative Collection Development

ABSTRACT

The working group developed its map through a web-based survey distributed internationally via listservs. Eighty-nine preponderantly North American cooperative projects responded. Almost three-quarters of them were born in the 1990s. State-based projects are prevalent, and most projects operate in compact regions. Academic libraries appear to participate much more frequently than other types. Not surprisingly, 75 percent of the projects feature the shared purchase or archiving of electronic resources. One-third engage in selection or management of print materials, most often in area studies. Collaborative electronic purchasing has generated a boom in cooperative collection development, but traditional print-based cooperation remains rare and narrowly focused.