公共图书馆管理的前提是明确定位

论文论述了公共图书馆的管理首先要明确定位，主要有三个方面：一是图书馆面对市场经济的定位，二是图书馆面对网络环境时的定位，三是图书馆办馆模式的定位。衡量一个公共图书馆的管理水平，主要看其服务。     

Electronic services in the public sector: A conceptual framework

Electronic services provided by governmental organizations, here referred to as public e-services, are frequently discussed in the e-government literature. There is, however, little consensus on the meaning of the concepts used to describe and discuss these e-services, and hence, the literature is full of synonymous terms and concepts. This paper is conceptual and presents efforts to understand e-services in the public sector domain by unpacking the public e-service concept into three dimensions; as being (1) a service, (2) electronic, and (3) public (as contrasted to being private). Based on a hermeneutic analysis, these dimensions are discussed in a number of combinations, illustrating that a multi-dimensional take on public e-services must be adopted in order to capture the complexity of governmentally supplied e-services and contribute to theory development, as well as practical utility.     

Aggregating broadband demand: Surveying the benefits and challenges for public libraries

Public libraries in the United States play an important role in their communities by providing free internet access to all residents. Research exists that discusses public library connectivity by investigating funding, technical aspects, and library mission, and that also promotes membership in regional or state consortia as a means of making broadband internet connections more affordable. The research discussed here builds upon these works by asking the question: Do the benefits of aggregation, or pooling demand, justify the investment of state library resources in establishing and maintaining a library cooperative to support internet access? It reports on a survey of Indiana public library directors on questions related to connectivity, E-rate funding, and participation in the Public Library Internet Consortium, a statewide cooperative established by the Indiana State Library. The survey was conducted by Dr. Mary Alice Ball, who was affiliated with Indiana University School of Library and Information Science, Indianapolis while conducting the relevant research. Dr. Ball chairs the Telecommunications Subcommittee of the American Library Association's Office for Information Technology Policy.     

公共图书馆虚拟参考咨询服务问题与对策

论文通过对我国公共图书馆的虚拟参考咨询服务现状的分析研究，揭示了目前存在的各种问题，并且提出了一些解决问题的建议和对策。     

A public value perspective for ICT enabled public sector reforms: A theoretical reflection

The purpose of this paper is to offer a critical discussion of information system adoption in the public sector (often referred to as e-government) and to contribute to the debate by offering a public value perspective. The paper points to the public value paradigm as an alternative approach to studying ICT-enabled public sector reforms. This paradigm, we argue, proposes an alternative way of framing the nature of the problems faced when ICT enabled public sector reforms are initiated and studied. The public value perspective proposes a new and richer context in which to study and research these phenomena. It also calls for the redefinition of the ways we assess e-government in the context of public sector reforms. It is therefore seen as vital to evaluate the socio-political impact of ICT adoption in the public sector.     

e-Cognocracy and the design of public policies

Designing public policies using information technology as a communication support system is one of the most important current issues in the public policy making field. This work presents a methodology for the design and selection of public policies based on the cognitive democratic model known as e-Cognocracy. In addition to facilitating debate between representatives and the represented (deliberative democracy), this model allows for co-decision making between citizens and politicians. Furthermore, and of even greater importance, e-Cognocracy generates a process of continuing education that is concordant to the lifelong process of living systems (cognitive process). The methodology contemplates multiple rounds (usually two) when incorporating the preferences of the actors implicated in decision making and takes advantage of the creative capacity of human beings when solving complex problems. At the same time, the methodology permits the evaluation of both the individual and social learning that is derived from the scientific resolution of the problem and the democratisation of the knowledge that is extracted. This methodology was applied to a real-life experience in the Spanish municipality of Cadrete.     

Trust and transformational government: A proposed framework for research

This paper examines the concepts of trust and transformational government, both of which have been the subject of increasing attention in recent times. It explores what trust and transformation mean, or could mean, for government, governance and public administration and whether transformational government is just a feel-good phrase or a genuinely new departure. As part of this, the question of what precisely is being, or could be, transformed is examined. The results of this examination suggest that the expectation that technology-enabled change has the ability to increase citizen trust, thereby transforming government may be too high, but that more research is needed. A framework for such research is proposed.     

A goal-driven management framework for electronic government transformation projects implementation

As the implementation of e-Government projects is becoming increasingly important in both public and private organizations, the need to successfully tackle project management emerges. Without a project management framework, those who commission an e-government project, those who manage it and also those who work on it will not have the necessary tools to plan, organize, monitor and re-schedule tasks, responsibilities and milestones. The present paper outlines a goal-driven and knowledge-based framework to plan and manage the critical aspects of e-government projects. A specifically designed tool supports the framework application and a lighthouse project of the Greek public sector is presented to illustrate the application context, leading to reusable conclusions on achievements and problems faced.     

Implementation of BTOP funding for public computing centers: Goal consensus and project performance

This paper seeks to perform an assessment of the current state of implementation of BTOP-funded public computing center projects based on insights from principal–agent theory. Using newly available data on BTOP-funded PCC projects and correlating them with socioeconomic and geographic data derived from the US census and the FCC, we seek to assess whether program funds were targeted at unserved/underserved areas as required by program objectives, as well as the progress towards completion of PCC projects by type of grantee and funding amount. On the distribution of funds, we find that the PCCs supported were located in areas of high broadband availability as well as high demand: while this is contrary to the BTOP's stated purpose, we argue that it is actually more cost-effective to also target areas of high demand. It was also found that whereas a majority of PCC grants went to governmental agencies, who also received larger grants than non-governmental recipients, they were no more likely to generate a significantly higher percentage of matching funds or to move toward project completion sooner. We speculate that the intense competition for grants might have narrowed the performance gap between these categories of applicants.     

Critical factors for evaluating the public value of e-government in Sri Lanka

This paper aims to identify the critical factors for evaluating the public value of e-government in Sri Lanka from the perspective of the delivery of public services and the efficiency of public organizations. To fulfill these aims of the study, a conceptual framework is developed based on a comprehensive review of the related literature by considering the delivery of public services and the efficiency of public organizations. With the collected survey data from Sri Lanka, the conceptual framework is empirically tested and validated by performing a confirmatory factor analysis using structural equation modeling. The study shows that the delivery of quality information and services, user-orientation of information and services, efficiency and responsiveness of public organizations, and contributions of public organizations to the environmental sustainability are the critical factors for evaluating the public value of e-government in Sri Lanka. As the first study in examining the critical factors for evaluating the public value of e-government in Sri Lanka, the findings of the study would be of practical significance to the continuous development of e-government in Sri Lanka and other countries in the world.     

公共图书馆立足于数字化时代的合理性

在新兴数字技术的冲击下,公共图书馆经历着蜕变,在其遭遇威胁的同时,也面临着转机。本文透过维多利亚州立图书馆等案例解析,从理性的角度俯视数字化环境下的种种争论。可以发现,图书馆是由公众资金支持的机构,服务民众是其不可推卸的使命。因而,为了保证图书馆立足于数字化时代的合理性,我们必须透视技术的本质,了解民众的真正需求。     

安徽省公共图书馆评估工作情况及事业发展状况分析

文章以安徽省县以上公共图书馆第四次评估工作数据为基础,分析了评估工作给图书馆发展带来的活力和机遇,总结了近年来安徽省公共图书馆事业取得的主要成绩和存在的突出问题,对公共图书馆事业的发展提出了自己的见解。     

Social capital and public libraries: The need for research

Empirical research on public libraries and social capital has primarily been oriented toward discovering how libraries contribute to social capital in local contexts, rather than contributing to solving the theoretical puzzles of the social capital literature. In spite of this, it has produced interesting findings that align with new developments in social capital research. These findings emphasize the significance of institutions in generating social capital. By outlining and applying the main theoretical perspectives on generating social capital, this paper analyzes the findings of the literature on public libraries and how social capital is created. Theoretical perspectives on social capital will undoubtedly benefit the study of social capital's creation in and by the library. Including library-specific social capital research within the wider social capital research community can benefit social capital research in general.     

公共图书馆需大力加强老年读者服务工作

论文通过分析老年人的阅读心理和阅读特点，指出在人口老龄化速度最快的我国，公共图书馆必须关注老年群体，大力加强老年读者服务工作。     

Powdermilk biscuits: Communication,courage, and clout for librarians

No abstract available for this article.     

公共图书馆服务创新的实践和体会

论文概述了江苏省常熟市图书馆在公共文化服务创新方面的一些实践和经验。     

Outsourcing,bureaucracy and public value: Reappraising the notion of the “contract state”

Large-scale outsourcing of information technology in the U.K. public sector – the NHS, the Inland Revenue, and the Department of Social Security over the years – raises a number of critical issues not just for how outsourcing can be conducted in public sector contexts but also about the efficacy of such arrangements in terms of enforcement of democratic values. We argue that marketization's target may well be bureaucracy, but the organizational form is a repository for democratic, civic, and public service values that can be eroded through how outsourcing has been conducted. The call for a reevaluation and the case for a distinctive public services management ethos are made if such values as equality, impartiality, communal good and public service are to be pursued and delivered. Selective outsourcing is revealed as effective – together with much needed rebuilding of internal capabilities – in keeping control of IT destiny, delivering on public service requirements, and managing external supply. The U.K. experience, we suggest, provides salutary learning for public services in other developed economies.     

新加坡和香港公共图书馆考察的思考

论文通过对新加坡和香港公共图书馆事业及其管理体制、运行机制的分析，阐述了两地图书馆事业发展值得借鉴的六个方面，及其对本地区图书馆事业发展的启示。