Leveraging Strengths and Meeting Demands: The Construction of a Modern and Comprehensive Electronic Reserves Service at Central Michigan University

The digitization of information has transformed how colleges and universities function; virtual classrooms, online course management systems, and digitized content have become the norm. Electronic reserves are the fulcrum of this transformation. Colleges and universities now have the opportunity to utilize their resources in new and transformative ways in order to provide the most effective education experience possible. For these dynamic opportunities to be fully realized, however, institutions must address the unique challenges that digital media create. This article analyzes how Central Michigan University changed the way it operates to create a modern and comprehensive electronic reserves system.     

Educating for trust

Rapid technological advances are fuelling trust requirements and concerns about public and private sector records alike. To guarantee the reliability and authenticity of records requires a framework of policies, procedures, technologies, and intentional action or intervention by ??trusted custodians?? who have the knowledge required for attesting to and ensuring the continuing authenticity of the records. Records professionals have claimed the role of trusted keepers of the authentic record of our times, but how do they earn that trust? To begin, by acquiring competence. In order to define what kind of education would contribute to qualifying records professionals as competent, it is necessary to identify the components of knowledge they require and the role that society at large expects of them. The responsibilities and challenges presented by managing digital records through time are ones that records professionals should not meet in isolation. In order for records to be able to serve as evidence of actions and events, they must be protected as such. Records-related knowledge requirements are being articulated in the related disciplines of archival science and records management, law, digital forensics, and information assurance and cyber-security. The need for interdisciplinary knowledge to understand and manage the complexities of digital records is being realized in new research alliances that foster the development of knowledge that can support the role of trusted keepers of the authentic record of our times. One such alliance is the Digital Records Forensics Project at the University of British Columbia.     

Transformational change and business process reengineering (BPR): Lessons from the British and Dutch public sector

Facilitated by electronic government, public agencies are looking for transformational change by making a radical improvement. At first glance, this development is similar to the business process re-engineering (BPR) movement in the private sector. While policy makers and practitioners in the public sector have branded their recent improvements as BPR, the academic and research community have thus far eluded from making any comparisons. This has left a vacuum in terms of understanding the complexity of the challenges facing e-Government re-engineering and resultant change in public agencies. The aim of this paper is to translate the BPR movement findings to the field of e-Government induced change in the public sector. BPR characteristics and challenges are derived using normative literature and compared with two cases of public sector transformation in the UK and Netherlands. The results of these cases show that e-Government-induced change requires a plan for a radical improvement which, in contrast to BPR, is obtained by incremental steps and has a high level of participation. The findings offer policy makers valuable insights into the complexities and possible strategies that may need to be followed in order to succeed in e-Government implementation.     

Connecting with Community: The Importance of Community Engagement in Rural Public Library Systems

While the topic of community engagement in public libraries has been researched in urban public library systems, little research explores community engagement in rural library systems. The Canadian province of Nova Scotia is largely rural and sparsely populated, with a dwindling and aging rural population. This report examines how community engagement can connect Nova Scotia’s rural public libraries with their communities. Librarians from eight predominantly rural library systems across the province were interviewed regarding the community engagement practices currently being used within their libraries and how their patrons (particularly youth) were reacting and responding to these practices. This article synthesizes the information derived from these interviews and provides a summary of the community engagement efforts being made throughout Nova Scotia. This study ultimately determines that while librarians in rural communities face a number of challenges when attempting to implement community engagement (e.g., small budgets and low staffing numbers), they remain extremely passionate about the topic and dedicated to serving their communities in the most meaningful and relevant way possible.     

Defining digital transformation: Results from expert interviews

Digital transformation approaches outside the public sector are changing citizens' expectations of governments' ability to deliver high-value, real-time digital services. In response to the changing expectations and triggered by supranational agreements, governments are changing their mode of operation to improve public service delivery, be more efficient and effective in their designs, and achieve objectives such as increased transparency, interoperability, or citizen satisfaction. However, beyond the availability of consultancy reports, there is little systematic insight into the way that public administrators themselves are currently defining digital transformation in their own day-to-day practices, how they are approaching digital transformation projects, and what their expected outcomes are. We provide an empirically-based definition of digital transformation derived from expert interviews and develop a conceptual framework with reasons for, processes to, and expected outcomes of digital transformation in the public sector.     

Digital Radio in Brazil: Indecision and Impasse After a Ten-Year Discussion

Government and radio broadcasting stations have been debating the model of digital transmission to be adopted in Brazil, without having come to a consensus. The impasse is related to the technological characteristics of the available systems (IBOC, DRM, and DAB) that are not integrally adaptable to the model of radio broadcasting, to the regulatory laws, and to the rules of the radio market in the country. Tests done with IBOC reveal that the digital system does not provide the same coverage as a quality analogical AM radio. Other aspects are the technical conditions of the Brazilian broadcasting stations and their adaptability to a digital system: 37% of them still function with valve transmitters, most of them being between AM commercial and public radio stations. As they are broadcasting stations with few resources for investment in transistorized equipment, it will be necessary to create public policies of incentive for digitalization, which would collaborate toward the sustainability of the sector. The present study presents data from a sample of 750 stations, which corresponds to 96.45% of the profile of the Brazilian radio market, and integrates the data with national research.     

E-Governance & government on-line in Canada: Partnerships,people & prospects

The objective of this paper is to examine the capacity of the Canadian federal government to effectively harness information technology (IT) as an enabling force in its efforts to meet the present and emerging challenges of a digital age. The main thesis of this paper is that this necessary transformation in public sector governance and accountability is likely to be blocked by an administrative culture that may be ill suited for a digital world. In terms of how governments respond, our two sets of explanatory factors will be determinant. First, partnerships, and the emergence of new collaborative dialogues within government, between governments, and across sectors are a critical dimension. The second, and quite related variable lies in the necessary leadership of people –new skill sets, and new leaders will be required to both empower knowledge workers and defend experimental action. Yet, it is not only the skills composition of workers altering in a digital era, but rather the broader transformations of both everyday and organizational life that are also at play. In this sense, digital government must reposition itself to become an engaged and constructive partner in shaping the new governance patterns that will otherwise render it rudderless. Government must produce a new “culture” in order to harness the enormous potential of digital government.     

基于数字中台构建科技期刊一体化学术服务平台的战略研究与实践

我们结合互联网行业对于中台应用以及中华医学会杂志社近些年数字中台建设实践,提出中台战略思维是学术期刊集群化平台建设路径的一次升华和跃迁。通过顶层设计,合理布局组织架构,将数据、业务、知识等基础服务进行抽象、沉淀,是出版机构科技期刊集约化发展的一个重要方向。建设数字中台是科技期刊出版资源整合和有效利用的重要模式;可降低出版机构数据建设和应用系统研发成本,提高知识服务转化效率;有利于激活出版数据商业价值,赋能科技出版的运营与决策;有助于改造科技期刊出版业务流程,实现从经验驱动型向大数据驱动型转变。目前数字中台的建设还存在诸如中台认知问题、数据标准化问题、技术与业务融合问题等各种挑战,但我们相信基于数字中台的一体化学术出版平台将为中国科技期刊数字出版注入新的势能,引领和推动中国科技期刊的快速转型升级。     

Analyzing the role of stakeholders in the adoption of technology integration solutions in UK local government: An exploratory study

Over the last decade many governments across the world have intensified their efforts to improve efficiency of public services through Information and Communication Technology (ICT)-enabled transformation of Local Government Authorities (LGAs). Many of these efforts involve implementing new Information Systems and Technology (IS/IT) and integrating various disparate legacy systems to deliver improved services. While there is a surfeit of literature that have outlined the various organizational and technical challenges posed by Technology Integration Solutions (TIS), few studies have examined the role of stakeholders and surrounding challenges when implementing TIS in LGAs. The TIS adoption process involves several stakeholders, each with specific domain knowledge and expertise that are crucial to the success of TIS projects. In this paper, the authors use the concept of stakeholder theory to analyze the role of stakeholders during the TIS adoption process with regards to their perceptions on the factors influencing TIS adoption in LGAs and their involvement on the adoption lifecycle phases. A qualitative multiple case study approach is adopted to empirically highlight the different categories of stakeholders involved in the TIS adoption process, the dynamic nature and importance of their role, and why their domain knowledge and expertise are vital for TIS projects.     

Digital government transformation in turbulent times: Responses,challenges, and future direction

We are living in turbulent times, with the threats of COVID-19 and related social conflicts. Digital transformation is not an option but a necessity for governments to respond to these crises. It has become imperative for governments worldwide to enhance their capacity to strategically use emerging digital technologies and develop innovative digital public services to confront and overcome the pandemic. With the rapid development of digital technologies, digital government transformation (DGT) has been legitimated in response to the pandemic, contributing to innovative efficacy, but it also has created a set of challenges, dilemmas, paradoxes, and ambiguities. This special issue’s primary motive is to comprehensively discuss the promises and challenges DGT presents. It focuses on the nature of the problems and the dilemmatic situation in which to use the technologies. Furthermore, it covers government capacity and policy implications for managerial and institutional reforms to respond to the threats and the uncertainty caused by disruptive digitalization in many countries. To stimulate discussion of the theme of this special issue, this editorial note provides an overview of previous literature on DGT as a controlling measure of the pandemic and the future direction of research and practice on DGT.     

Health Information and Health Literacy: Public Library Practices,Challenges, and Opportunities

This study investigated 18 libraries in two public library systems in Oklahoma to find out how they are addressing health literacy and facilitating access to consumer health information; how library staff members view their roles and responsibilities relative to health information and health literacy; what challenges libraries face; and what strategies are being used. Staff members recognized several challenges to providing health information and to developing programs, including staff and patron difficulties with reference interviews, and patron lack of awareness of library resources. Staff members often had only a partial understanding of health literacy, and were unaware of system strategies to address health literacy or provision of health information.     

Systematic Marketing Facilitates Optimal Customer Service: The Marketing Audit of a Rural Public Library System

This article presents a case study of a marketing audit of the Lee County Library System, a rural public library system located in southwest Georgia. Marketing audits are an underutilized but needed tool for public libraries. In this audit, the library system’s mission, goals, environments, community and employee demographics, and a strengths/weakness/opportunities/threats (SWOT) analysis were evaluated, resulting in several recommendations. These recommendations include a new mission statement, regular SWOT analyses, and potential market segments for targeted library services. Through this case study, the complexities, challenges, and opportunities unique to rural public libraries can be understood.     

Public service television at the digital crossroads ‐the case of Austria

Abstract

The present article examines the impact of new digital technologies, services and markets on changes to television in Austria from a media‐economics perspective. This article started form the assumption that the process of transformation towards digital distribution modes would make questions about the role and legitimacy of public service television in Austria more prominent than ever before. Since the technical development of digitisation steps up competition in the programming, advertising and viewer markets, the continued existence of public service broadcasting in Austria is at risk. Already facing strong competition from private cross‐border analogue television, private digital services promise increased competition for the ORF, will take away advertising volume and accelerate the cost spiral for rights. The ORF will have to face these challenges as the regulator has assigned it the role of a chief enabler of digital television in the market segments for satellite and terrestrial transmission. This article argues that programme universality as leading principle for public service broadcasting faces a legitimacy crisis as digital competitors may better target minority demands in fragmented audience environments. It remains to be seen how far the ORF is able to being both distinctive and attractive to its target audiences, so to ensure its position into the next millennium. Affordability and reliability of technology comes as another critical success factor. For the time being, the continuous confusion about lasting, stable and interoperable receivers in viewer homes is the main cause for the poor development of digital TV in Austria. This is aggravated by excessive prices and the current difficulty in seeing any added value in new digital content. To conclude, much hope is put into the Digitale Plattform Austria, a working group of experts to produce a coherent and evaluable digitisation concept, that will take up these challenges in a competent way.     

Partly Cloudy With a Chance of Entertainment: An Academic Library's Experience With a Popular Reading Ebook Resource

ABSTRACT

Ebooks pose many challenges in library collection development, mostly due to the lack of standards and the many different platforms available. These challenges are faced by both public and academic libraries, but the challenges inherent in collecting popular reading ebooks can be different from the challenges that come with collecting scholarly ebooks. This article describes the purpose and processes behind an academic library, University of Wyoming Libraries, providing popular reading ebooks to its faculty and students, and focuses on the experience of being a 3M Cloud Library early adopter.     

Writing Radio History as it Happens: The Challenges and Opportunities of Collecting Podcast Histories

This essay reflects on the challenges and opportunities of researching and documenting contemporaneous digital radio histories. It discusses the implications of preservation-minded research into newly forming production cultures and practices around digital radio and podcasting. Moreover, this piece reflects on the current efforts being conducted to construct, document, and analyze new and emerging industrial and cultural formations within and around podcasting.     

参与式文化遗产数字化建档的理论基础、模式与路径探析

"档案数字化"和"数字化档案"等观念的提出,意味着档案学者对数字技术到来的认可,其结果是档案数字化将促成档案从知识策略到记忆策略转换的转变.这种转变的最大意义在于档案资源不仅限于文本的数字化,还包括物体、场景以及行为的数字化,使面向数字人文的档案资源整合成为大趋势.在文化遗产数字化建档保护过程中,各主体参与数字化采集、...     

The rise of GovTech: Trojan horse or blessing in disguise? A research agenda

As GovTech solutions are steadily entering the public sector, they have yet to find their way into the mainstream literature. GovTech refers to socio-technical solutions – that are developed and operated by private organisations – intertwined with public sector components for facilitating processes in the public sector. GovTech solutions promise a superior customer journey for citizens and businesses compared to current government portals and front desks. GovTech solutions can be a blessing in disguise for governments struggling in their digital transformation journey, carrying the burden of public service innovation and replacing legacy systems with modern GovTech solutions. Yet, there are also concerns that GovTech solutions are a Trojan horse, exploiting the lack of technical knowledge at public agencies and shifting decision-making power from public agencies to market parties, thereby undermining digital sovereignty and public values. This paper develops a research agenda for GovTech based on a conceptual framework. This framework reveals four interrelated design areas for GovTech: institutional, governance, technical and human-centred design. Governments can employ the conceptual framework to further align and develop their strategies by focussing on GovTech governance, referring to the ability to manage the various interdependencies between the four design areas.     

Libraries,Literacy and Development: Combined Libraries as an Option for Developing Countries: A Brief Communication

Public and school library development has been slow in Third World countries. This can only be overcome by a shift in perception whereby libraries become important to national development and educational and literacy goals. When considering transformation in library mission and delivery systems, combined school and public libraries offer an alternate and innovative model. Research has determined conditions under which combined libraries are successful and when these success factors and conditions in developing countries are juxtaposed, striking correlations appear. Combined libraries may offer the integration necessary in a climate of scarcity; they may provide the framework in which libraries can serve all the people by contributing to a literate environment and literacy efforts, while supporting formal education and development programs.     

The Policy Implications of Internet Connectivity in Public Libraries

The provision of public Internet access and related networked services by public libraries is affected by a number of information policy issues. This article analyzes the policy dimensions of Internet connectivity in public libraries in light of the data and findings from a national survey of public libraries conducted by the authors of this article. After providing a summary of the study methodology and findings, this article examines key policy issues that include the nature of sufficient bandwidth and broadband, the perpetuation of the digital divide of Internet access in libraries, the role of libraries as e-government access points, the complexities of funding Internet access, the impacts and contradictions of filtering, and the chilling effect of homeland security legislation in public libraries. This article concludes with a discussion of how examining these policy issues can lead to a better understanding of public libraries and the Internet access they offer within the context of public policy.     

Proactivity in digital public services: A conceptual analysis

Public organizations are looking for new ways to use digital technologies to increase the efficiency of their internal processes and improve their interactions with clients, whether citizens or businesses. In response, scholars suggest that public organizations be proactive in digital public services such that the organizations approach their clients, rather than the other way around. In the most extreme form of proactivity, clients do not have to do anything to receive a public service. Although various examples of proactive public services are in use, how proactivity changes the conceptual understanding of digital public services remains unclear. Therefore, we derive the changes that proactivity causes in a conceptualization of digital public service by means of a conceptual analysis through the lens of a seminal theoretical work on proactivity. The results indicate that proactivity can ensure equal accessibility to a subset of public services, rely on more comprehensive integration of IT systems on the back end, and change how value is co-created in the service process. We formulate the changes as propositions that future work can investigate empirically and discuss proactive digital public services as a way to reduce clients' administrative burden. We contribute to theory by clarifying the conceptual changes in digital public services that proactivity invokes and call for joint research by scholars of public administration, information systems, and service management to relate the research streams of administrative burden and proactive digital public service.