Electronic resources and services in Pakistani university libraries: A survey of users' satisfaction

This study is an attempt to evaluate the effectiveness of electronic resources and services in Pakistani university libraries on the basis of users' satisfaction. A survey method was employed to conduct the research. Using convenience sampling, eight university libraries; four each from Islamabad and Lahore including two from the public sector and two from the private sector having IT applications, were included in the users survey. The total population (i.e., 40,236) of library users was very large; therefore, a reasonable, manageable and convenient sample of 800 library users, including 100 users each from the eight libraries was selected. A semi structured questionnaire was designed to collect data, while a five-point Likert Scale from 1 (Dissatisfied) to 5 (Extremely satisfied) was used to measure the satisfaction level of the respondent. The study concluded that Pakistani university libraries are offering effective electronic resources and services to their users.     

公共图书馆需大力加强老年读者服务工作

论文通过分析老年人的阅读心理和阅读特点，指出在人口老龄化速度最快的我国，公共图书馆必须关注老年群体，大力加强老年读者服务工作。     

美国公共图书馆的读物咨询服务

公共图书馆的文学作品需求量一贯很高,读物咨询服务是针对成年小说读者的导读服务,是当前美国公共图书馆工作重点之一.     

论网络环境下公共图书馆特色信息服务

公共图书馆特色信息服务是一种全新的服务模式,而网络环境下的特色信息服务是一种全新概念的信息服务.论文从网络环境下信息服务的特点入手,分析了特色信息服务的趋势和面临的难点,论述了网络环境下公共图书馆特色信息服务的举措和特色服务实践.     

Household use of public libraries and large bookstores

This article examines competition between large, inexpensive bookstores and public libraries. Using the National Household Education Survey and logit and multinomial logit estimation procedures, the study finds that large bookstores reduce the probability of household library use for some, but not all, uses of the library. Children's programming is found to be mostly immune to competition whereas job-related and informational uses of the library are reduced. The measure of crowding out is largely from diminished library use by middle-income households. Because this group traditionally uses the library most frequently, the impact of these bookstores could potentially alter the funding and services libraries traditionally offer, changing their redistributional capabilities.     

Household use of public libraries and large bookstores

This article examines competition between large, inexpensive bookstores and public libraries. Using the National Household Education Survey and logit and multinomial logit estimation procedures, the study finds that large bookstores reduce the probability of household library use for some, but not all, uses of the library. Children's programming is found to be mostly immune to competition whereas job-related and informational uses of the library are reduced. The measure of crowding out is largely from diminished library use by middle-income households. Because this group traditionally uses the library most frequently, the impact of these bookstores could potentially alter the funding and services libraries traditionally offer, changing their redistributional capabilities.     

Factors affecting the continuation to use and e-WOM intention of online library resources by university students: A study in Indonesia

Online library resources can act as a trusted source to find various references for conducting research or writing research papers. With the increasing number of published papers, the use of online library resources becomes increasingly important for academics, including for university students. This study aims to investigate the factors that lead to the continued use of online library resources among university students in developing countries, especially Indonesia. We investigate the impact of resource quality, confirmation, satisfaction, perceived usefulness, perceived ease of use, and perceived enjoyment of users on their intention to continue using online library resources and the effect on e-WOM intention. This study will enhance the Post-Acceptance Model of Information System (IS) Continuance by adding several other constructs and tested using data from 215 university students in Indonesia who have used online library resources. The method used to analyze the data is Partial Least Squares-Structural Equation Modeling (PLS-SEM). The results of the study indicate that satisfaction and perceived enjoyment have a significant effect on the intention to continue using online library resources. In addition, it was also found that the continuation intention to use online library resources also affects the user's intention to convey it to others (e-WOM intention). This study provides insight to online library resources service providers in making improvements and formulating strategies to increase users' intentions to continue using their online library resources.     

手机图书馆在高校图书馆开设的可行性探究——以安徽大学文典阁为例

文章立足当前手机图书馆发展现状,结合安徽大学实际情况,在读者调查的基础上,探究了手机图书馆在当前高校图书馆开设的可行性,并阐述了高校手机图书馆发展前景。     

新世纪新视角新思考--公共图书馆如何创新服务

论文提出当今公共图书馆事业应融入城市文化发展的大环境，更新观念，努力挖掘潜力。我们要通过资源整合，扩大知名度等手段，用文化事业和文化产业的观念运作图书馆。要勇于创新，不断增强综合实力，扩大影响力，走树立品牌之路。     

Factors affecting customer relationship management practices in Thai academic libraries

This study investigates and analyzes the factors affecting customer relationship management (CRM) practices in Thai academic libraries. The research conceptual framework focuses on factors affecting CRM practices was developed using Combe (2004)’s study on assessing CRM strategies. Mixed methods, qualitative, and quantitative approaches were used as a research methodology. Data was collected by using the interview and survey techniques with the administrators, staff and customers of six selected academic libraries in Thailand. Analysis of the data was done by using Pearson’s correlation coefficient, factor analysis, and multiple regression analysis. The results of the study show that factors that have statistically significant impact on CRM practices in Thai academic libraries at 0.05 level were: (1) the knowledge and understanding of CRM of library staff and leadership of library administrators (Beta = 0.762), (2) organizational culture and communication (Beta = 0.323), (3) customer management processes (Beta = 0.318), (4) technology for supporting customer management (Beta = 0.208), and (5) channels for library services and communications (Beta = 0.150). The knowledge and understanding of CRM of library staff and leadership of library administrators which include the perception and awareness of service quality focusing on customer relationship is a key to library success. Important factors also include the acceptance and support of the use of CRM in the library, the clear vision and mission about using CRM in the library strategic plan, the knowledge and understanding of library staff on CRM processes, customer characteristics, and behaviors. The organizational culture and communication factors involve the creation of the CRM cultures of working in the library, good teamwork, cooperative and clear working agreements, clear roles and responsibilities, good communication between library staff, cross library functional integration, and performance evaluation and development. The customer management processes factor includes recording and registration of customer profiles, customer analysis and classification, services to individual customers, services to expected customers, and continual customer interactions. The technology for supporting CRM factors includes communication technology, information technology, and operations support technology. The channels for library services and communications factors can be direct channels, such as a service counter and self-circulation service, and indirect channels such as telephone, call center, email, personal web, library web, and social networking technology. Suggestions for academic libraries on the development and implementation of CRM in libraries are: (1) CRM must be included in the library strategic plan; (2) CRM must be a key strategy for the improvement of library service quality; (3) library administrators must have strong leadership for achieving the effectiveness of CRM practices in the library; (4) library staff must have good knowledge and understanding of CRM and its link to the library service quality improvement; (5) the working cultures for CRM effectiveness such as teamwork, cross functional work, and good communication between staff must be encouraged and practiced in the library; and (6) technology must be fully supported for CRM in the library.     

Factors affecting customer relationship management practices in Thai academic libraries

This study investigates and analyzes the factors affecting customer relationship management (CRM) practices in Thai academic libraries. The research conceptual framework focuses on factors affecting CRM practices was developed using Combe (2004)’s study on assessing CRM strategies. Mixed methods, qualitative, and quantitative approaches were used as a research methodology. Data was collected by using the interview and survey techniques with the administrators, staff and customers of six selected academic libraries in Thailand. Analysis of the data was done by using Pearson’s correlation coefficient, factor analysis, and multiple regression analysis. The results of the study show that factors that have statistically significant impact on CRM practices in Thai academic libraries at 0.05 level were: (1) the knowledge and understanding of CRM of library staff and leadership of library administrators (Beta = 0.762), (2) organizational culture and communication (Beta = 0.323), (3) customer management processes (Beta = 0.318), (4) technology for supporting customer management (Beta = 0.208), and (5) channels for library services and communications (Beta = 0.150). The knowledge and understanding of CRM of library staff and leadership of library administrators which include the perception and awareness of service quality focusing on customer relationship is a key to library success. Important factors also include the acceptance and support of the use of CRM in the library, the clear vision and mission about using CRM in the library strategic plan, the knowledge and understanding of library staff on CRM processes, customer characteristics, and behaviors. The organizational culture and communication factors involve the creation of the CRM cultures of working in the library, good teamwork, cooperative and clear working agreements, clear roles and responsibilities, good communication between library staff, cross library functional integration, and performance evaluation and development. The customer management processes factor includes recording and registration of customer profiles, customer analysis and classification, services to individual customers, services to expected customers, and continual customer interactions. The technology for supporting CRM factors includes communication technology, information technology, and operations support technology. The channels for library services and communications factors can be direct channels, such as a service counter and self-circulation service, and indirect channels such as telephone, call center, email, personal web, library web, and social networking technology. Suggestions for academic libraries on the development and implementation of CRM in libraries are: (1) CRM must be included in the library strategic plan; (2) CRM must be a key strategy for the improvement of library service quality; (3) library administrators must have strong leadership for achieving the effectiveness of CRM practices in the library; (4) library staff must have good knowledge and understanding of CRM and its link to the library service quality improvement; (5) the working cultures for CRM effectiveness such as teamwork, cross functional work, and good communication between staff must be encouraged and practiced in the library; and (6) technology must be fully supported for CRM in the library.     

美国公共图书馆的"211"工程:紧急呼叫服务

论文主要介绍了美国“211”工程的基本概念、基本情况，并重点介绍了“211”电话网络的工作机理和工作流程。这对我国公共及高校图书馆界如何深化和延伸自己的服务模式、拓展自己的生存空间有一定的参考作用。     

A recommended core book list for public health libraries.

Public health is a multidisciplinary field ranging broadly across the health care spectrum. In light of this diversity the selection of basic reference books and textbooks in the field is a complex task. This paper first defines the components of what is public health and then presents such a list to serve as a guide to the librarian faced with this task.