Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China

With the rapid development of mobile technology and large usage rates of mobile phones, mobile instant message (MIM) services have been widely adopted in China. Although previous studies on the adoption of mobile services are quite extensive, few focus on customer satisfaction and loyalty to MIM in China. In this study, we examine the determinants of customer satisfaction and loyalty. The findings confirm that trust, perceived service quality, perceived customer value, including functional value and emotional value, contribute to generating customer satisfaction with MIM. The results also show that trust, customer satisfaction and switching cost directly enhance customer loyalty. Additionally, this study finds that age, gender, and usage time have moderating effects. Finally, implications for the marketing of MIM are discussed.     

Online service quality and perceived value in mobile government success: An empirical study of mobile police in China

Measuring the success of mobile government (m-government) is a significant challenge faced by the public sector today, as governments are increasingly using mobile technology to provide public services to citizens and m-government endeavors have often fallen short of their potential. To address this gap, we draw on DeLone and McLean’s (2003) updated information systems (IS) success model in order to develop an m-government success model that theorizes service quality as comprising online and offline service quality and further uses perceived value to measure net benefits. The results of a survey of 286 m-government users in China indicate that information quality and online service quality, but not system quality, are positively associated with citizen satisfaction, which in turn is positively associated with perceived value. The results also show that the relationship between online service quality and citizen satisfaction is positively moderated by offline service quality, while citizen satisfaction partially mediates the relationships between information quality/online service quality (but not system quality) and perceived value. This study extends the updated IS success model by differentiating between online and offline service quality, as well as by introducing the notion of perceived value. Our results provide guidance to researchers and practitioners regarding the role of service quality and perceived value in measuring m-government system success.     

An empirical study on business analytics affordances enhancing the management of cloud computing data security

The mechanism of business analytics affordances enhancing the management of cloud computing data security is a key antecedent in improving cloud computing security. Based on information value chain theory and IT affordances theory, a research model is built to investigate the underlying mechanism of business analytics affordances enhancing the management of cloud computing data security. The model includes business analytics affordances, decision-making affordances of cloud computing data security, decision-making rationality of cloud computing data security, and the management of cloud computing data security. Simultaneously, the model considers the role of data-driven culture and IT business process integration. It is empirically tested using data collected from 316 enterprises by Partial Least Squares-based structural equation model. Without data-driven culture and IT business process integration, the results suggest that there is a process from business analytics affordances to decision-making affordances of cloud computing data security, decision-making rationality of cloud computing data security, and to the management of cloud computing data security. Moreover, Data-driven culture and IT business process integration have a positive mediation effect on the relationship between business analytics affordances and decision-making affordances of cloud computing data security. The conclusions in this study provide useful references for the enterprise to strengthen the management of cloud computing data security using business analytics.     

Determinants of master data management adoption by local government organizations: An empirical study

Master Data Management (MDM) is an approach for effective management of shared master data across organizations. In the public sector, MDM initiatives have been developed; however, the adoption among local government remains slow and there has been little interest in MDM adoption in extant research. Building on a Technology-Organization-Environment (TOE) framework, a conceptual model which highlights a set of potential determinants affecting the adoption of MDM by local government was developed. To validate the model, data were collected via survey from 224 responses from Malaysian local government department units. Using SEM-PLS, the study confirmed that data quality and data governance are two determinants of MDM adoption specific to the context of Malaysian local government, and four other determinants – complexity, top management support, technological competence, and citizen demand – are found to have significant effects on MDM adoption by local government. Surprisingly, three determinants – relative advantage, data security, and government policy – are found to have non-significant relationships to the adoption of MDM by local government. In addition, top management support is revealed to be a cornerstone of MDM technological competence in local government. The study contributes to the theoretical, contextual, and practical knowledge of MDM and IT adoption in the context of local government.     

百度百科词条特性对知识共享意愿影响的实证研究

通过引入计划行为理论和信息学理论,经过严格的研究步骤,提出了百度百科词条特性与用户知识共享意愿之间的关系模型,以284名百度百科用户为样本对该模型进行实证检验,分析结果表明词条内容对态度、词条数量对主观规范、词条形式和词条时间对感知行为控制都有显著影响,而态度、主观规范、感知行为控制对知识共享意愿也有显著影响,影响大小的排序为:主观规范、态度、感知行为控制。     

中国知识产权政策对技术创新绩效影响的实证研究

通过综合考察知识产权政策内容建立知识产权政策量化标准,从政策力度、政策目标、政策措施三个方面对知识产权政策进行量化并建立经典的计量模型对中国知识产权政策的影响进行评估。结果发现,政策力度能显著促进新产品销售率,但会限制专利授权量;权利界定目标显著促进了技术创新绩效,但侵权惩戒目标却显著限制了技术创新绩效;最主要的行政措施对技术创新绩效的影响很小,而真正起作用的财税措施没有得到足够的重视。     

东北地区城际专利转移的空间—行业路径与影响因素

创新驱动发展是新时期东北实现全面振兴的必经之路。本文使用2016年全国尺度的发明专利转移数据,分析东北地区城际专利转移空间—行业路径的特征,并进一步借助Tobit回归模型,揭示东北地区城际专利转移路径形成的影响因素。结果表明：①东北地区的城际专利转移以跨区域转移为主。跨区域专利转移在空间、行业和路径方面均呈现明显的聚集性,空间上主要集中于北京、常州、深圳、益阳和上海等,行业主要集中于化学原料和化学制品制造业、装备制造业、医药制造业等。②区域内专利转移具有一定的空间和行业聚集性,但路径聚集性不明显。③城市主体的行政等级、创新载体数量、对外开放程度、城市间创新合作、城市间创新能力差异、地理邻近性、行业发展邻近性以及城市创新邻近性均对东北地区专利转移具有显著影响。本文结果可为挖掘东北地区的产业发展潜力、构建技术合作网络以及制定区域合作和创新发展驱动战略提供指导。     

Understanding the majority opinion formation process in online environments: An exploratory approach to Facebook

Majority opinions are often observed in the process of social interaction in online communities, but few studies have addressed this issue with empirical data. To identify an appropriate theoretical lens for explaining majority opinions in online environments, this study investigates the skewness statistic, which indicates how many “Likes” are skewed to major comments on a Facebook post; 3489 posts are gathered from the New York Times Facebook page for 100 days. Results show that time is not an influential factor for skewness increase, but the number of comments has a logarithmic relation to skewness increase. Regression models and Chow tests show that this relationship differs depending on topic contents, but majority opinions are significant in overall. These results suggest that the bandwagon effect due to social affordance can be a suitable mechanism for explaining majority opinion formation in an online environment and that majority opinions in online communities can be misperceived due to overestimation.     

在线知识社区协作冲突影响因素研究-以Wikipedia为例

基于社会认知理论,构建了在线知识社区协作冲突影响模型,探讨了知识异质性、群体分化、隐匿性、任务复杂性和协调机制对协作冲突的影响机制。以364个英文版Wikipedia条目为样本,采用层次回归分析进行了实证检验,结果表明：知识异质性和群体分化与协作冲突呈正向关系;隐匿性与协作冲突呈倒U型关系;任务复杂性正向调节知识异质性、隐匿性与协作冲突之间的关系;协调机制正向调节知识异质性与协作冲突之间的关系,负向调节群体分化与协作冲突之间的关系。     

改革开放以来我国经济效率的实证研究

实证研究改革开放以来我国的经济效率,并就三大地区的经济效率进行了比较。研究发现,改革开放以来我国经济效率较高,并表现出比较明显的三阶段变动特点,但近年来经济效率表现出一定程度的下降。东部、中部和西部三大地区的经济效率存在差异,东部地区的经济效率均高于全国平均水平,也基本高于同期的中部和西部地区的水平。三大地区经济效率存在差异源于技术效率与配置效率存在差异。我国需要加强科技投入,提升技术水平和技术效率;同时,也需要提高劳动力配置效率与资本配置效率。     

技术进步对中国能源强度调节效应的实证研究

 本文引入技术进步作为调节变量,研究其对能源价格、能源结构、产业结构对能耗强度影响的调节效应。文章运用1985-2006年的时间序列数据,采用层级回归方法进行了实证研究。研究结果表明,能源价格的提高并未能有效的降低能源强度;能源结构的调整也没有显著降低能源强度,提高能源效率;产业结构的优化升级显著的降低了能源强度,提高了能源的使用效率;技术进步也使得能源强度有了显著降低。同时技术进步对能源价格、能源结构对能源强度影响的调节效应不显著,对产业结构对能源强度影响的调节效应显著。     

我国企业伦理气氛及不道德行为差异的研究

对企业伦理气氛状况和不道德行为的差异进行实证研究,得出不同发展阶段的企业、处于行业不同地位的企业、上市企业与非上市企业、不同规模的企业、不同性质的企业在企业伦理气氛和不道德行为方面均有显著差异。分析结果表明,企业的管理者在实际管理活动中应该注意这些方面对企业伦理气氛和不道德行为的影响,根据企业自身的性质和特点,进行伦理建设,提高伦理层次。     

生产性服务业对制造业效率调节效应的实证研究

生产性服务业作为一种知识密集型投入,其快速发展会对制造业效率的提升产生一定的推动作用。运用1996-2007年的时间序列数据,采用层级回归法对生产性服务业与制造业效率之间的关系进行实证研究。引入生产性服务业作为调节变量,研究其对技术创新能力、人力资本存量、经济发展水平与制造业效率关系的调节效应。结果表明,生产性服务业的发展未直接提高制造业的效率水平,其对技术创新能力、经济发展水平与制造业效率之间的关系具有调节效应。其中,当交通运输仓储及邮电通信业、科学研究和综合技术服务业的发展水平较高时,技术创新能力和经济发展水平对制造业效率的提升作用更为明显;金融保险业对制造业效率的调节效应不显著。     

营销能力对技术创新和市场绩效影响的关系研究——基于我国中小上市企业的实证研究

在营销能力与市场绩效的关系研究中,引入中介变量技术创新,从技术创新的视角出发,为技术创新构建3个维度,研究营销能力通过技术创新对市场绩效的影响作用,并对我国340家中小上市企业进行实证分析。研究结果表明,营销能力对于市场绩效有显著影响,同时,营销能力会通过企业技术创新的2个维度(研发投入和技术投入)对市场绩效产生显著影响,然而专利对二者关系的中介作用并不显著。研究结果丰富了企业对营销能力的认识,为企业的技术创新和以后的发展策略都有重要的实践指导意义。     

中国上市公司技术创新与企业价值关系的实证研究

 以2005—2007年连续披露R&D支出信息的107家中国上市公司为研究样本,基于Q值均一假设与Q值非均一假设两种情况分别建立计量模型对技术创新与企业价值的关系进行实证分析。研究发现：（1）中国上市公司R&D支出、无形资产对企业市场价值具有显著的正向影响效果;（2）在国内现有数据库条件下,专利作为技术创新的重要代理变量,虽然对企业价值存在影响,但不十分显著,存在一定的应用约束;（3）技术创新的企业价值增长作用未体现明显的行业差异性,高新技术企业并不具有显著的知识资产价值转化效率优势;（4）相较Q值均一假设模型而言,Q值非均一假设模型具有更高的拟合优度和解释力度,能更好地解释中国上市公司技术创新与企业价值之间的关系。     

对中国浙江网上技术市场的认识及创新点的思考--与刘辉同志商榷

刘辉同志的文章“技术市场建设及市场管理创新—以中国浙江网上技术市场为例”(发表于《中国软科学》2003年第9期)和“技术市场建设及市场环境创新”(发表于《情报科学》2004年第1期),本文针对上述两文中提出的观点,分别从理论和实践的角度提出了作者自己的观点和认识,并对浙江省网上技术市场的创新点进行了深入的剖析。     

产业生态网络模式的比较分析：一个实证研究

摘要：产业生态网络是产业活动在经济和资源环境上达到平衡的重要途径,是不同产业企业之间建立工业共生的组织表现形式。本文基于关联关系和空间分布两个维度,对产业生态网络的模式进行划分,并结合当前国内外工业共生的实践情况,从系统稳定性、技术创新能力、市场应变能力、成员参与程度、进入壁垒和环境绩效等方面对各自特点展开比较分析,对于加快我国生态工业建设具有指导意义。     

中国区域经济发展有效性的实证分析

使用DEA方法的超效率模型计算了2000—2004年中国31个省(自治区、直辖市)的经济发展效率值,从效率的角度分析东部、中部、西部与东北三省四大地带之间经济发展的差异状况,并应用计量经济学模型确认了决定中国经济发展效率的主要因素。实证结果指出了劳动力素质、自主创新能力、开放度和财政支出比重对我国区域经济发展效率的影响程度,提出了若干相关意见和建议。     

网络能力与创业能力——基于东北地区新创企业的实证研究

基于东北地区368份有效调研问卷,研究了新创企业的企业网络能力对创业能力的影响。实证结果表明,网络能力的三个维度,即网络构想能力、关系管理能力以及角色定位能力均与创业能力的两个维度,即机会能力和运营管理能力均呈现正相关关系,结果启示我们,可以从网络能力的培育着手来提高企业的创业能力,是新创企业提高创业能力的重要路径之一。