Issues in the management of embedded knowledge in project-based organizations: the project actor’s role

Knowledge management (KM) in project-based organizations has received substantial attention in recent years, as knowledge processes are insufficiently supported within the organization as a whole. This study specifically focuses on the project actor’s role in managing knowledge. From an actor’s perspective, the problems raised by knowledge embeddedness are identified as a key issue to link project knowledge and organizational knowledge. A conceptual framework is developed that addresses three different aspects of knowledge embeddedness: a relational dimension, a temporal dimension and a structural dimension. Three cases are studied, covering varying forms of organizations in different areas (a consulting firm, an R&D department and an industrial business unit). The results concerning the relational dimension indicate that project actors re-build the network of relationships supporting knowledge. Regarding the temporal dimension, and specifically in their professional field, actors frame professional knowledge related to their project experience. However, actors fail to surmount the problems raised by the structural dimension of knowledge embeddedness. The resulting recommendations for KM concern both Human Resource Management practices and organizational design.     

Teams’ innovation: getting there through knowledge sharing and absorptive capacity

This study addresses the contribution of knowledge sharing behaviour and absorptive capacity to innovation at team level. Although the hypotheses reflect the dominant literature, the study’s novelty lies in the data collected from several industries in Portugal, avoiding possible industry bias. Relationships are tested outside sectors where traditionally team effects are studied, for example healthcare. Data were collected from 141 employees working in organizational teams, excluding top management teams, which are often the object of research addressing phenomena leading to innovation. There is no evidence in support of organizational size effect, team’s geographic concentration effect or gender effect. However, team tenure duration is positively related to increased knowledge sharing, that is, recent teams do not share as much knowledge as older ones. Structural Equation Modelling was used to test the mediation effect of absorptive capacity between individual knowledge sharing behaviour and team innovation. Evidence in support of full mediation was found.     

Organizational and human resource management and innovation: Which management practices are linked to product and/or process innovation?

We examine the determinants of firms’ innovation success, using the firm-level data from the Japanese National Innovation Survey. We focus on the relationship between organizational and human resource management practices for research and development (R&D) and product/process innovation. We find that interdivisional cooperation/teams and the creation/relocation/integration of R&D centers are positively associated with both product and process innovation. Having board members with an R&D background is positively associated with product innovation, implying that top-down R&D decision-making may be important for firms to introduce new products. Among the factors examined, personnel assessment reflecting R&D outcomes appears to have an especially strong relationship with product innovation. Moreover, the positive relationship between the creation/relocation/integration of R&D centers and innovation success suggests that drastic organizational changes can work as a clear signal of firms’ determination to pursue an innovation-oriented strategy and help to accelerate innovation success.     

Game mechanics and technological mediation: an ethical perspective on the effects of MMORPG’s

In the past decades, video games have grown from a niche market to one of the major entertainment media, enticing millions of players worldwide. When ethical aspects of video games are being debated, the discussion oftentimes revolves around effects of their content, such as violence. This paper argues that effects of game mechanics, such as reward mechanisms, should be considered as well, as these are at the core of the appeal of games. We analyze the ethical dimension of behavioral game design present in Massively Multiplayer Online Role Playing Games (MMORPG’s). Using the framework of technological mediation, we show how opaque and seductive game mechanics can invite problematic usage patterns, such as excessive use with negative effects on well-being, and how designers can take responsibility for morally acceptable impact of their games. Having a practical focus, the paper concludes with several proposals for better design.     

Information management for innovation networks—an empirical study on the “who,what and how” in networked innovation

Innovation networks are vital in advancing new product and service development. Particularly for small and medium-sized enterprises, partnering within innovation networks allows to enlarge innovation capabilities and to reach new markets. In order to create effective innovation networks, however, firms are required to adapt to the network. To do so, they must overcome three principal challenges: they need to build partnerships, integrate the partners’ value contributions, and coordinate innovation processes. We followed three innovation networks over a three-year period and examined how they successfully used information systems (IS) to respond to these challenges. On the basis of their experiences we identify IS categories and measures that support setting up an information management for networked innovation. We explicate relevant tasks for managing the aspects of “who, what and how” in networked innovation.     

Innovation with ‘Chinese’ characteristics? Reflecting on the implications of an ethnic-based paradigm of management and innovation

Cultural studies seem to dominate the field of management and innovation in China. Researchers have defined and considered Confucianism and a number of common, transnational Asian/Chinese values and practices allegedly unifying China and parts of East Asia. These values and practices have been erected as the cultural pillars of ‘Chinese management’, ‘Chinese entrepreneurship’ and, more recently, ‘indigenous innovation’ in the ethnic Chinese world and now mainland China. We believe these values and practices, frequently claimed as unique and fueling innovation in Chinese firms, to be potentially manipulated for strategic purposes, by political authorities as well as business organizations. This paper examines the aforementioned premises and questions the notions of Chinese ethnicity, values, management and innovation from political and strategic perspectives. We first present the emergence of Chinese values and Chinese management. We then consider this emergence in relation to political agendas and the renewal of Asianism or New Confucianism. The second part of the paper analyzes how such values and ethnicity can be utilized by entrepreneurs for both defensive and offensive business purposes. We then illustrate our debate with some reflections on the Shanzhai form of indigenous innovation before concluding with implications for researchers, managers and entrepreneurs and discussing the dangers of exoticism and avenues for future empirical research.     

Political uncertainty and innovation: The relative effects of national leaders’ education levels and regime systems on firm-level patent applications

We explore the effect of political uncertainty on innovation. In particular, we examine the differential effects of two sources of uncertainty – leaders’ education levels and political regimes (i.e., presidential vs. parliamentary) – on patent applications. We posit that firms react to political uncertainty caused by the unexpected departure of a national leader by investing in patents as growth options. The empirical design analyzes a panel with information from over 62 million patent applications at the aggregated applicant level. Results show that leaders’ unexpected departures cause, on average, increases of approximately 9% in the aggregate growth of patent applications. We also find that the leader’s level of education and the country’s political regime system have significant effects on the relationship between political uncertainty and innovation. The difference between leaders with high and low levels of education accounts for 21% of the change in the growth of patent applications. Further, the effect of political uncertainty on innovation is amplified in presidential systems, which grant leaders more power and make electoral transitions less predictable. The differences between presidential and parliamentary systems account for approximately 16% of the change in the growth of patent applications. As a robustness check, we utilized a subsample of more than 170,000 firms with local and foreign patent applications, as well as a panel of over 5700 government non-profits, universities, and hospitals with local patent applications. Consistent with our theory, the former react to political uncertainty by investing in patents, while the latter remain unaffected. We contribute by showing the theoretical mechanisms linking leader and regime characteristics with patent applications.     

‘Think of others’ in knowledge management: making culture work for you

Knowledge management has an important role to play in both organizational and national cultures. In order to have a paradigm shift from a knowledge hoarding to a more knowledge-sharing culture, knowledge management should be used as part of the human capital strategy for the organization. The impact of culture on knowledge management has been studied widely, but little has been written on how knowledge management can affect organizational culture. This paper provides a thought-piece on addressing this overlooked area.     

When cosmology meets property: indigenous people’s innovation and intellectual property

The protection of traditional knowledge by means of intellectual property rights is one of the major concerns of international organizations. Less attention has been paid to the relationship between systems of indigenous innovation and intellectual property. Using Australia as a case study, the paper argues that indigenous innovation systems are located within a connectionist cosmological framework. The distinctive institutional features of this innovation system are identified. Key is that innovation in systems maintains the health of other systems. The commodity-based nature of intellectual property systems does not suit this kind of innovation. Property rights in land matter to this innovation system far more than intellectual property. Forms of intellectual property based on the right to distinguish one’s product in the market will generally be more useful to indigenous innovation than commodity regimes such as the patent system. Voluntary certification systems can probably be harnessed to much greater effect by indigenous business enterprises.     

Assessing the effects of consumers’ product evaluations and trust on repurchase intention in e-commerce environments

This study enhances the existing literature on online trust by integrating the consumers’ product evaluations model and technology adoption model in e-commerce environments. In this study, we investigate how perceived value influences the perceptions of online trust among online buyers and their willingness to repurchase from the same website. This study proposes a research model that compares the relative importance of perceived value and online trust to perceived usefulness in influencing consumers’ repurchase intention. The proposed model is tested using data collected from online consumers of e-commerce. The findings show that although trust and e-commerce adoption components are critical in influencing repurchase intention, product evaluation factors are also important in determining repurchase intention. Perceived quality is influenced by the perceptions of competitive price and website reputation, which in turn influences perceived value; and perceived value, website reputation, and perceived risk influence online trust, which in turn influence repurchase intention. The findings also indicate that the effect of perceived usefulness on repurchase intention is not significant whereas perceived value and online trust are the major determinants of repurchase intention. Major theoretical contributions and practical implications are discussed.     

The intermediating role of organizational culture and internal analytical knowledge between the capability of big data analytics and a firm’s performance

Firms are increasingly relying on business insights obtained by deploying data analytics. Analytics-driven business decisions have thus taken a strategic imperative role for the competitive advantage of a firm to endure. The extent and effectiveness through which business firms can actually derive benefits by deploying big data-based practices requires deep analysis and calls for extensive research. This study extends the big data analytics capability (BDAC) model by examining the mediatory effects of organizational culture (CL) between internal analytical knowledge (KN) and BDAC, as well as the mediating effects of BDAC between CL and firm performance. The findings bring into focus that CL plays the role of complementary mediation between BDAC and KN to positively impact firm performance (FP); BDAC also plays a similar mediatory role between CL and the performance of a firm.     

Understanding the impact of digital service failure on users: Integrating Tan’s failure and DeLone and McLean’s success model

Although information systems (IS) success has been given much attention in IS literature, failure has received lesser attention. This study empirically validates a model of digital service failure for consumers by integrating three dimensions from Tan’s failure model and one dimension from DeLone and Mclean’s Information Success model. The factors have been mapped to Expectation Disconfirmation Theory (EDT). Experiential survey approach has been used to collect primary data from information systems users who have experienced digital service failure. Structural equation modeling (SEM) has been used for model testing and validation to measure the impact of information, system, functional and service failure of digital service on end users. The findings suggests that information, functional, system and service failure has an impact on the consumers through the outcome, process, cost and user satisfaction of digital services.     

Organisational ‘know-where’ and ‘know-when’: re-framing configurations and distributions of knowledge in organisations

This paper explores varying configurations of knowledge in organisations. A multi-dimensional framework of distinctive forms of knowledge is used to highlight different patterns of organisational knowledge, demonstrating their heterogeneity and variability – over time, in terms of depth of expertise, and their distribution within and between organisations. Common knowledge that is shared across an organisation accounts for only a small proportion of organisational knowledge, indicating that strategies to exploit this resource for competitive advantage will be constrained unless mechanisms are developed that enable access to and transfer of knowledge that is not yet shared or common.     

Foreign tacit knowledge and a capabilities perspective on MNEs’ product innovativeness: Examining source-recipient knowledge absorption platforms

This study applies a capabilities perspective to examine how source-recipient knowledge absorption platforms affect the relationship between foreign tacit knowledge resource and multinational enterprises’ (MNEs) product innovativeness. Theoretically, this study moves beyond internal absorptive capacity into a capabilities perspective of MNEs’ product innovativeness. By using dynamic capabilities theory and absorptive capacity to frame source-recipient knowledge absorption platforms as dynamic capabilities, we build a model that enables the continued interaction between the tacit knowledge resource gained from foreign subsidiaries (source) and the focal (recipient) MNEs’ product innovativeness. For managerial implications, we focus on three organizational practices in terms of entrepreneurial competence, relationship harmony, and information communication technology (ICT) competence as potential enhancements to convert foreign tacit knowledge resource into MNEs’ product innovativeness.     

Rethinking knowledge hierarchies – bridging the gulf between theory and practice: the case of Frankfurt airport’s billing department

This paper examines the value of concrete empirical data in enhancing our understanding of knowledge hierarchies (KHs). Theoretical debate has generated different insights and perspectives, but the term (KH) remains a misconstrued principle. In today’s age of austerity, managing complex administrative processes in an airport billing environment, while striving for effectiveness and efficiency is challenging. These billing processes are influenced by the existing organisational KH. This study sheds light on the hybrid forms of KH: first, the theoretical impact: through data, information and knowledge as KH; second, the stakeholders’ understanding of their role within business processes. The method adopted for this study is influenced by the nature of the problem to be addressed. It uses a qualitative approach, analysing the billing processes and conducting interviews to gauge the stakeholders’ perceptions in order to demonstrate that there are significant variations in understanding organisational key roles.