Fee-Based Information Services: Overview of the Fourth International Conference and Future Trends

ABSTRACT

In October 1997 the Fourth International Conference on Fee-Based Information Services addressed fundamental issues on the global role of these services in libraries. The organizers and participants raised key questions on the future of information delivery in the context of the Web and the growing information economy. Throughout the conference, lively discussions by managers, administrators, and information professionals provided insights into existing and future scenarios. For those who missed the conference, and for library directors and practitioners, this conference overview provides a snapshot of fee-based services as we head into the next century.     

The Client Satisfaction Survey as a Tool for Evaluating Library Fee-Based Information Services

ABSTRACT

Fee-based services deliver information to a library's non-primary clientele by providing products such as document delivery and research services, usually on a cost-recovery basis. A client satisfaction survey is one method of evaluating a fee-based information service's effectiveness in meeting its clients' needs and of learning new ways to serve customers better. To gain the most benefit and insight from the survey's results, the survey must be carefully planned and implemented. Compiling, Interpreting, and reporting the results are equally important. Finally, the staff modifies or improves services based on the survey results.     

Document Delivery in Academic Fee-Based Information Services

Summary

Academic libraries traditionally provide document delivery services to the campus-based community. Academic fee-based information services accept document requests from corporate, industrial, and professional clients who are willing to pay for a value-added service that includes rush handling, delivery to a third party, or locating an item with a vague citation. The Purdue University Libraries' Technical Information Service (TIS) has grown into a successful venture by developing staff with specialized skills to identify, locate, obtain, and distribute increasingly difficult document orders with short turnaround times. There are advantages to the parent academic library, especially the Interlibrary Loan (ILL) unit, in having a fee-based service to which time-consuming, unusual or expensive requests can be referred. With the potential to increase these advantages comes the need to define clearly the respective roles of these units.     

Campus Book Delivery at the University of Oklahoma

Abstract

At the University of Oklahoma, we began campus or home delivery of items from our library as well as those from other libraries. We have added more services over the years in response to requests from our users. In doing so, we found room for improvements. This paper addresses some of the issues we encountered.     

The Campus Courier Service: Campus Delivery of Books and Journals at Auburn University

The Auburn University Libraries Campus Courier Service, a campus delivery service, allows Auburn University faculty, staff, and graduate students to have bound journals and books delivered to their offices located on the main campus and at the two branch libraries. This service is available free of charge to eligible users. This article presents an overview of the service by describing its structure and usage. It is hoped that the knowledge of the current usage of this service could help the Auburn University Libraries plan informed liaison activities, collection development, and further growth and promotion of the service. An analysis of current usage statistics provides some baseline data for future comparisons with peer institutions and for strategic planning at Auburn.     

高校图书馆复合式收费信息服务探讨

本文采用实地调查与文献调查相结合的方法,考察了目前高校图书馆所开展信息服务中的有偿部分、收费标准及收费模式,进而探讨了基于事业性收费前提的图书馆有偿信息服务应该采取什么样的有效模式.研究发现,高校图书馆进行收费的服务项目大部分属于竞争性情报类,对象不同标准也不尽相同,从而保障了本校读者需求,也满足了一定程度的社会需求,尤其是在利用特色数据库进行服务的过程中,复合模式起到了重要的平衡作用.     

我国惠农信息推送现状及对策

我国农村地区由于信息不对称、经济基础薄弱、基础设施投入不足、人员信息素养不高等诸多因素,使得惠农信息的推送没有达到实际的预期效益。文章在实践调研的基础上,对我国惠农信息推送现状进行分析,并针对当前存在的一些问题提出基于电子政务平台的惠农信息推送服务模式,最后提出基于电子政务模式的惠农信息推送服务的开展方法和策略。     

原文传递业务流程中的用户满意度分析

以高校图书馆原文传递业务为例,定性地分析原文传递业务流程中影响用户满意度的三个因素：用户与系统交互的便利性、传递的速度即时间、需要支付的处理费用;探讨原文传递业务流程中应如何提高用户的满意度,从而更好地为用户服务的问题。     

高校图书馆的文献信息服务

针对网络化条件下,高校图书馆用户需求的变化,提出了发展我国高校图书馆文献信息服务的若干对策。     

高校地区性文献传递系统的构建与运行

分析构建高校地区性文献传递系统的必要性和可能性,设计高校地区性文献传递系统的基本结构,并详细探讨其4个组成子系统的内容和功能。     

试论文献传递服务

通过对文献传递服务必要性及国内外文献传递服务的介绍,结合我国的实际情况,对我国文献传递服务提出几点建议。     

非中介文献传递服务研究

分析了非中介文献传递服务产生的原因和可行性，并对服务开展过程中需要注意的问题提出一些看法。     

Electronic Document Delivery: The Ibadan University Library Experience

New information communication technologies, such as the Internet and electronic publishing, not only enhance the range of publications that libraries can provide for their users but also increase the speed with which such requests can be met. This article describes the development of electronic document delivery (EDD) at the Kenneth Dike Library at the University of Ibadan, Nigeria. A successful EDD program depends upon good intranet and Internet network systems, document availability, user awareness and training, and ease of use. The major challenge to this service is inconsistent power supply, which the university is addressing with the aid of a grant from the MacArthur Foundation for backup electric generators and a university solar energy project. It is hoped that this will assure better and more reliable power service in support of EDD in future. New information delivery regulations and laws guiding adequate service will also emerge but must be properly applied for effective and positive results.     

Library Express Delivery Service: The Evolution of a Campus Delivery Service at Florida State University

Libraries are faced with the challenge of developing new services that respond to the growing needs of their patron base. A library material delivery service is one new service model that is becoming increasingly popular among academic libraries around the country. While this service has shown positive results on college campuses, the service model is still evolving. The purpose of this article is to provide library professionals with a clear and concise overview of policies and logistics currently implemented by the Library Express Delivery Service at Florida State University.     

文献传递服务中多方利益的平衡

文献传递服务涉及图书馆之间、图书馆与用户之间、用户与用户之间等多方面的利益关系,如何根据文献传递服务成本的构成要素,兼顾各方面的利益平衡,直接关系着文献传递服务的可持续发展。     

借助网络文献传递 提高外刊保障能力

解决目前高校图书馆外文期刊经费不足、传统馆际互借低效、保障能力差的有效手段是利用网络文献传递，实现资源共享。为此，单个图书馆和国家相关部门应整体化建设一次文献保障系统、从成本和效益考虑提高一次文献的保障能力等。     

期刊文献传递与知识产权保护问题探讨

在介绍文献传递服务的起源、文献传递服务网络化的类型、途径与现状的基础上,探讨文献传递服务的知识产权保护问题。     

图书馆文献传递服务评价体系研究

科学完善的服务评价体系有助于规范和推动文献传递服务的发展。文献传递服务的评价包括文献资源保障体系建设、服务内容建设、服务设施建设和服务效果四个方面的评价。依据四项内容中的评价指标,文章采用层次分析法及其计算软件yaahp构建出图书馆文献传递服务评价体系。     

基于用户需求的文献传递数据分析

通过对西北农林科技大学图书馆近5年文献传递的基本情况、学科分类、用户需求等数据分析发现,不同学科和用户类型对于文献传递的需求差异很大,馆藏资源结构应该结合学科发展和用户需要不断调整;图书馆要多渠道解决文献传递经费,拓宽文献来源,整合已获取文献资源,加强特色馆藏资源建设,满足用户需求。     

文献传递中申请未满足的原因分析及对策研究

文献传递中申请未满足的原因主要有读者主动中止和文献传递馆员无法提供读者所指定的文献两大类。读者中止文献传递通常是受到时间和费用的影响,文献传递馆员无法提供读者指定的文献则受到文献馆员业务水平、馆藏地、读者提供的申请信息的影响。当前部分学者主要从资源建设、系统完善和馆员培养三个方面给出了一些建议以提高文献传递的满足率,此外我们还可以从工作任务的分配、基本流程的制定、有效的知识共享机制三个方面进行探讨。