Content Analysis of Restrictive Publisher Copyright Policies for Electronic Reserves

ABSTRACT

A case study of a large urban academic library with an established electronic reserve system and copyright management database was attempted in order to analyze restrictions in publishers' electronic reserve copyright policies. The researcher proposed that publishers' electronic reserve copyright policies and the treatment of copyright permission requests restrict what and how much can be made available to students on an electronic reserve system. Background research on fair use, copyright laws, and library and publisher policies and positions on electronic reserve copyright issues is presented. The research methodology is outlined and analysis tools are explained. The results of the study and suggestions for future research are discussed. Appendices include samples of the analysis tools.     

An Investigation into the Knowledge and Use of Electronic Library Resources in Jamaican Community Colleges

ABSTRACT

This study used a quantitative survey to investigate the knowledge and use of online databases and the library's online public access catalog by final-year business associate degree students in five selected Jamaican community colleges. The study sought to determine students’ knowledge of electronic library resources, their value for electronic and print resources, the purposes for which students use electronic library resources, the influences on student use of electronic library resources, and the effects of training and instruction. Results from the study indicated that students are increasingly using Internet search engines for research purposes rather than online databases. Results also indicated that electronic library resources such as the OPAC are being underutilized by community college students. It was evident that proper instructional guidance is needed and welcomed by students. The findings of the study are critical to the implementation of policies and procedures geared toward sensitizing school administrators, library professionals, and other stakeholders to the benefits of increasing students’ knowledge and use of electronic library resources. Data will aid administrators in strategic planning and investments pertaining to these resources, and provide recommendations to improve knowledge and use of these resources within libraries. The research illustrates the special needs of community college students in Jamaica, particularly relating to needed instructional programs, in an effort to impart knowledge and promote the use of electronic library resources in these colleges.     

Making Sense of an Academic Library Web Site: Toward a More Usable Interface for University Researchers

ABSTRACT

Library patrons familiar with Web searching conventions often find library searching to be less familiar and even intimidating. This article describes and evaluates a series of usability research studies employing two different and popular methodologies: user-centered redesign and usability testing. Card sorting and affinity mapping were used to conceptualize how information should be classified and presented on the library's main page. Usability scenarios and think-aloud protocols were used to explore how students, especially those new to the campus, conceptualize the information-seeking process and how they go about conducting a search. Participants included library employees, university faculty, staff, and students. These methods can be replicated by any library, large or small, and demonstrate that even small-scale usability evaluations can improve patrons' understanding of and access to library resources.     

Why Social Interaction and Good Communication in Academic Libraries Matters

SUMMARY

In these times of extraordinary development in information and communication technologies (ICT) many new tools and services, and traditional tools, such as the catalog, could be developed or enhanced by librarians to effectively support the academic community in teaching and learning. This paper will discuss how social interaction between technical and public service librarians could enhance library services to the academic faculty and students during these demanding times of technologies and information overload. The paper will also point out that the team approach to library services can improve social interaction between librarians when the perpetuation of the traditional academic organizational model is not efficient enough for the faculty and students' need-driven use of information. Rapid changes resulting from ICT demand constant social interaction that would be facilitated by establishing working teams for specific tasks.     

Library Web Pages and Policies Toward “Outsiders”

Abstract

The article reports the results of a visual survey of library Web sites conducted over a seven-month period in 2000. Included in the survey were 100 ARL libraries in public and private universities in the United States. The author sought information about the libraries' policies regarding access to services and resources for unaffiliated users-library users who are not students, faculty, or staff of a library's parent institution. The author focused on four areas: entrance to the building, circulation policies, interlibrary loan service, and the use of proprietary databases. The author also looked for mention of services to unaffiliated users in library mission statements and the costs for use of services or resources. As expected, the variation among library Web sites was great, in terms of the amount of information provided, the level of access to services and resources, and the cost for access. No attempt was made to confirm the information by direct correspondence with staff at the libraries, in part because the intent was to determine only what one could learn from a library's Web site.     

Children's in-library use of computers in an urban public library

This article describes children's use of networked technology in three branches of an urban public library. Direct observations of their use of computers and data gathered from brief interviews with them were recorded using personal digital assistants (PDAs). Findings suggest that (1) the largest proportion of children's use of computers is for access to games, (2) use of computers for communication purposes (e.g., chat, e-mail, and word processing) is minimal, and (3) repeat use of the computers varies by branch. Grade level analysis reveals that middle school students access games less than elementary students do at two branches and that middle school students use the computers more than elementary students do for communication purposes. Overall, girls and boys use games, chat, and e-mail in comparable proportions. In other categories of use, there are gender differences but no consistent pattern emerges across branches. This investigation provides a first view of children's unmediated use of technology in the public library, their reasons for using library computers, and provides baseline data for assessing the outcomes of technology programs and services developed by the library to serve the needs of this user group.     

The information and communication technology competencies of students enrolled in school library media certification programs

As information and communication technologies (ICTs) become increasingly prevalent in modern society, improving students' competency with these technologies has become a key focus of 21st century education. Given the interdisciplinary and information rich nature of ICTs, many advocate for school librarians to actively promote their integrative use across the K-12 curriculum. This article asks, “Are school library media professionals adequately prepared for the task of integrating technology and skills into instruction?” It explores the perceived ICT competencies of students enrolled in school library certification programs and the use of ICTs in their school library education programs. Factors identified for discussion include the age of students enrolled in school library certification programs, the evolutionary process of ICT curricular integration, and perceived preparedness to integrate ICTs into instruction despite self-reported low competency levels with many of emerging technologies. Concluding comments encourage design of authentic and meaningful learning experiences that incorporate and promote the integrative use of ICTs in school library certification programs.     

A Student-Focused Usability Study of the Western Michigan University Libraries Home Page

Abstract

Three sources indicated the need for designing a usability study of the Western Michigan University Libraries' Web site: the results of the 2004 LibQUAL+ survey; the completion of the library's new strategic planning document; and suggestions by library customers and library staff. LibQUAL+ findings and customer comments suggested customers desired more independent use of the library site; better and easier electronic access to library resources, allowing customers to search for and find content on their own; and improved online help. A usability analysis was conducted with graduate and undergraduate students. The results from a task-based questionnaire, observations by investigators, and follow-up discussion sessions are presented. Investigators found usability testing alone may not be adequate to gain the qualitative data necessary for ascertaining the site's ease of use and usefulness and that a multipronged approach might be needed when evaluating a library Web site.     

FROM THE EDITOR

Abstract

This paper reports on a survey of faculty perceptions of the role of the library in online distance education. The study is second in a series of related studies exploring The Pennsylvania State University's library services to patrons at a distance. In 2004, faculty of the World Campus (Penn State's online distance education program) were surveyed on their perceptions of e-learners' research needs. The faculty responded to questions on how their students access research information for their courses, whether they require their students to use the library as part of their courses, and their expectations of the library as an academic support service. The survey revealed that 60% of the responding faculty supply all of the required research information to students in their courses, and 62% do not require students to use the library as part of their course(s). The study concludes that online, distance-education faculty members have minimal to moderate expectations of the library in supporting their teaching and their students' research needs. Moreover, the study shows a significant lack of faculty awareness of existing library services and resources available to the e-learning community.     

How They Search,How They Feel,and How to Serve Them? Information Needs and Seeking Behaviors of Chinese Students Using Academic Libraries

ABSTRACT

America has become a choice for international students to study abroad because of its advanced education system and environment. Libraries become a way for international students to access resources and experience campus life, while Chinese students are increasing gradually as the biggest component of international students. This article investigates how Chinese students use American academic libraries and their information needs and seeking behaviors, as well as Chinese students' satisfaction with library facilities, resources, and services, and their expectation for other services. The article aims to better understand Chinese students, analyze their search strategies, and better provide relevant library services for them.     

No Phone Zone

Abstract

This article reports the results of a survey of cell phone policies in university libraries conducted over a three-month period in 2005. The authors sought information about the libraries' problems regarding cell phone use and attendant noise by students and other library users. The authors began with an 18-question survey of one hundred libraries, with at least one library from every state. When the response was low, the authors expanded their research by looking at every library Web page that had the word “University” in its title. Finally, they contacted several larger libraries that had policies banning cell phone use altogether to see whether they worked. Most respondents found cell phone noise a problem. Most respondents indicated that public service staff and security officers enforced the policies; comments from the original survey were insightful concerning compliance solutions.     

The Usability of the Journal Finder Interface

ABSTRACT

This study evaluates the usability of the Journal Finder integrated search interface, developed at the Jackson Library at the University of North Carolina at Greensboro. This interface provides electronic access to publications including journals, newsletters, newspapers, and magazines. This study was conducted to determine how intuitive and learnable the interface is for accessing online publications. The participants consist of four user subgroups: undergraduate students, graduate students, staff, and faculty. The study evaluates the efficiency and effectiveness of the interface to support the participants' tasks of accessing online publications by using pretest questionnaires, task-analysis techniques, think-aloud protocol, scenarios, and post-test questionnaires. This study also evaluates the Journal Finder online tutorial. The study finds that the Journal Finder interface is easy to use, simple to learn, efficient, and effective for all subgroups. The effectiveness error rate and efficiency-time-to-completion measurement is comparable for all four subgroups in completing their tasks. The areas recommended for improvement to enhance the intuitiveness of the Journal Finder interface are the understandability of the navigational features, icons, and terminology and the creation of an easy-to-understand online tutorial. This study is novel because it examines the efficiency and effectiveness of the interface to facilitate access to electronic publications for not only students but also for faculty and staff.     

Improving Research and Learning in Higher Education in Portugal: Digital Resources,E-Books,and a Discovery System as Enabling Factors for Students

ABSTRACT

This article describes a library's implementation of digital resources for research, teaching, and learning at a higher education institution in Portugal. A school specializing in education and teacher education established strategic performance areas related to digital resources for the fulfillment of its mission, which included some functions of the academic library. The library implemented a discovery system, and the school invested in a wider range of resources, including e-books, both acquired and institutionally published. The library's training programs were also revised to promote the new system and electronic resources. This case study describes how an academic library in Portugal responded to institutional needs, illustrating how libraries everywhere must connect to the larger vision and demonstrate value through technologies, integrating digital and print resources to provide access built around users' needs.     

How Medical Students Discover and Use Medical Information Tools

Abstract

Many studies have examined how medical faculty and fourth-year medical students use information tools. Few studies have investigated how first, second, and third-year medical students discover and use information tools. In fall 2018, first, second, and third-year medical students received emails describing a study, which included a three-question survey and four interview questions. Of the 525 students, 122 completed the survey and 18 completed interviews. Results showed that clinical students most frequently use UpToDate, but preclinical students use multiple information tools. This report shows librarians can positively influence how preclinical students use information tools during medical school.     

Organizational Change and Renewal: Can Strategic Communication Methods Ease the Pain? A Case Study from the University of Southern Queensland

ABSTRACT

Strategic communication is not solely the remit of library managers and directors, but is the product of internal culture and engagement with the organization's brand. Libraries need to communicate strategically, in order to demonstrate to individuals across the organization that their message is on point, and that they understand, are committed to, and actively support the university's goals. Much of this work happens via the myriad of interactions library staff at all levels have with students and staff (and indeed community members) of all kinds. When the attitude and behavior of library staff does not truly reflect the library's and the university's branding or goals, this undermines more explicit measures of value. It is important for the leadership of academic libraries to understand and influence how every library staff member views his or her role in the organization, so that their communication is reflective of a confidence in themselves and their profession, and a solid understanding of their institution and the higher education landscape. In large-scale organizational change, both intellectual and emotional buy-in to the organization can wane. We seek to show how a people-centered change process, rather than adversely affecting staff buy-in, could instead increase buy-in to the organizational change.     

Reinventing the Library's Message Through the Alignment of Research and Instruction

This article is about the Walker Management Library staff and services at Vanderbilt University's Owen Graduate School of Management and its primary audience, the graduate business school community. In the spirit of continuous improvement, new goals were set to increase the library's impact on the school and the end product, the graduate business school students. To do so, the library staff retooled specific practices on how we provided reference and instruction services. Through planning and experimentation, the library staff consciously redefined our message, methods of delivery, and did so in ways that other libraries can duplicate.     

Providing Library Outreach to Student Athletes

Summary

Student athletes' schedules can be very tightly structured around classes, homework, study, practice, and athletic events. As a result, they do not have the same freedom with their schedules as the average student. A library outreach program was developed at Valdosta State University to target the Department of Health, Physical Education and Athletics, and specifically the student athletes. The goals of this program are: (1) to provide the Department faculty and staff with a library contact or liaison, (2) to help student athletes learn to use the Library more effectively under pressure, thus relieving some of the stress they face with their demanding schedules, and (3) to make the library a less intimidating, more welcoming environment. The Library's outreach program is incorporated into the Department's NCAA CHAMPS (Challenging Athletes' Minds for Personal Success) program and includes tailored library instruction sessions. CHAMPS, as designed by the NCAA, does not currently include a library skills component.¹ Library outreach may be defined as any activity or program such as tailored library instruction that is created “to meet the information needs of an unserved or inadequately served target group.”² Outreach activities often focus on a specific user population such as high school students, off-campus students, international students, non-traditional students, and even faculty, and are often a method of promoting the use of the library.³ Providing outreach to student athletes is not well documented, however, there are a handful of universities with some type of outreach program to student athletes in place.⁴     

Developing health information literacy: a needs analysis from the perspective of preprofessional health students

Objective:

The research identified the skills, if any, that health preprofessional students wished to develop after receiving feedback on skill gaps as well as any strategies they intended to use to address these gaps.

Methods:

A qualitative approach was used to elicit students'' reflections on building health information literacy skills. First, the students took the Research Readiness Self-Assessment instrument, which measured their health information literacy, and then they received individually tailored feedback about their scores and skill gaps. Second, students completed a post-assessment survey asking how they intended to close identified gaps in their skills on these. Three trained coders analyzed qualitative comments by 181 students and grouped them into themes relating to “what skills to improve” and “how to improve them.”

Results:

Students intended to develop library skills (64% of respondents), Internet skills (63%), and information evaluation skills (63%). Most students reported that they would use library staff members'' assistance (55%), but even more respondents (82%) planned to learn the skills by practicing on their own. Getting help from librarians was a much more popular learning strategy than getting assistance from peers (20%) or professors (17%).

Conclusions:

The study highlighted the importance of providing health preprofessional students with resources to improve skills on their own, remote access to library staff members, and instruction on the complexity of building health literacy skills, while also building relationships among students, librarians, and faculty.

Highlights

• After receiving feedback on skill gaps, most preprofessional health students intend to develop their information literacy skills.
• Some students report that a trip to the library is a barrier to using library resources.
• Students see the need to build their information evaluation skills, knowledge of citations and plagiarism, and library skills, which they differentiate from Internet skills.
• Students are more likely to identify librarians as sources for assistance in finding information than faculty or peers after receiving individual feedback explaining the role of libraries and library staff members.

Implications

• Students'' health information competencies can be built through assessment and feedback that reveals skill gaps, highlights misconceptions, and offers ideas on how to improve.
• Access to professionally designed self-study resources is needed for students who intend to develop health information competencies on their own.

     

Changing Services and Space at an Academic Library

ABSTRACT

This paper focuses on how an academic library managed changes in services and space to meet customer needs for streamlined services, increasing efficiency for students, faculty and staff in finding, analyzing, sharing, and producing knowledge. The Ohio State University's John A. Prior Health Sciences Library (PHSL) has merged its circulation and reference desks into one service point, added technology-based services, updated software and hardware on public workstations, and placed more emphasis on a variety of educational offerings. These changes save customers' time and effort by minimizing the need to obtain assistance at multiple service points. This paper provides a review of resulting improvements and customers' use of services and spaces.     

Taking Library Recruitment a Step Closer

Abstract

During the summer of 2002, Cornell University Library implemented the Cornell University Library Junior Fellows Program-an initiative aimed at introducing high school students of color to academic libraries and librarianship. The six-week program was developed in response to the need for innovative approaches to the recruitment and retention of people of color to the academic library profession. Additionally, the program sought to support the academic achievement of minority students through involvement in research and technology training opportunities. This paper outlines the program's curriculum, performance outcomes, and challenges, and includes discussion of the need for similar programs or initiatives to be designed and implemented at other libraries.