Improving Reference Services Through a Library Website: Strategies for Collaborative Change

SUMMARY

Websites are virtual front doors to the university library for many distance education students and for those simply choosing to access the numerous resources available to them through the library from off-campus. A driving force behind the redesign of the library website was to provide a user-friendly, content-rich website that offers assistance at the point of need, wherever the student is located. The University of Oklahoma Libraries' Web Committee's research and development focus combined with a collaborative environment provided a positive impetus for change to the library website and improved reference services to the University community.     

Improving Research and Learning in Higher Education in Portugal: Digital Resources,E-Books,and a Discovery System as Enabling Factors for Students

ABSTRACT

This article describes a library's implementation of digital resources for research, teaching, and learning at a higher education institution in Portugal. A school specializing in education and teacher education established strategic performance areas related to digital resources for the fulfillment of its mission, which included some functions of the academic library. The library implemented a discovery system, and the school invested in a wider range of resources, including e-books, both acquired and institutionally published. The library's training programs were also revised to promote the new system and electronic resources. This case study describes how an academic library in Portugal responded to institutional needs, illustrating how libraries everywhere must connect to the larger vision and demonstrate value through technologies, integrating digital and print resources to provide access built around users' needs.     

Library Management in Trivandrum,India

ABSTRACT

The authors present assessment strategies, research results, and decision making in the process of building a website and formalizing management procedures for a library in Kerala, India serving a significant number of deaf students. The strategies include user interviews and developing user experience personas, collecting and incorporating examples from other library sites in building a new website, and communicating new methods of managing and promoting library resources to the university community. The co-presenters encountered difficulties and some resistance regarding their suggestions for changes in the website as well as the public and technical services offered by the library due to differences in infrastructure and expectations in academic culture.     

Outreach at a Public,Academic, Regional Library- Texas A&M University-Corpus Christi

Summary

Bell Library at Texas A&M University-Corpus Christi has reached beyond its walls to utilize as well as to enrich the diverse community resources in our midst. In terms of distance education library support, the purpose is to compensate libraries that support A&M-Corpus Christi students living in their locales. In terms of consortium arrangements, we have played an integral part in the creation of the Coastal Bend Health Information Network, which is a unique blend of local college/university libraries and local hospitals. We have implemented the rather novel idea of having a specialized library, specifically a hospital library, outsource its library operations to our university library. When the local Art Institute of South Texas was brought under the university's organizational umbrella, Bell Library's contribution was to provide acquisition, processing, and cataloging support for Art Institute library holdings. We have entered into a Memorandum of Understanding with a “sister library” in Mexico. In summary, Bell Library strives to know and cultivate community interests that parallel our own.     

Outreach to Distance Learners

Summary

It is the responsibility of any institution offering distance education programs to provide library resources and services for its students. In contrast to traditional students who can find the library on a campus map and go there, distance learners need orientation in order to “find their way” to their library. Librarians must be proactive in their efforts to make the library visible and accessible to these students. Library resources and services must be made available in ways compatible with the needs of students in these programs. The processes of designing, marketing, providing and evaluating appropriate library services demand continuous outreach to the distance education community.     

Internet Access and Training for African-American Churches

Abstract

Edward G. Miner Library, the health sciences library at the University of Rochester Medical Center, is reaching out beyond its usual user group to improve health knowledge of members of six inner-city African-American churches and one community center. With the Congregation Healthy Heart Action Partnership (CHHAP) and the Rochester Public Library as partners, and with funding from the National Library of Medicine, Miner is providing Internet access at the churchesand training church and community members to use reliable health Web sites such as MedlinePlus. A train-the-trainer approach and follow-up meetings empower church members to carry the information to others. In addition to trainees learning about reliable health Web resources and Rochester Public Library's health resources, new relationships between libraries and churches have resulted. It is hoped that this program will help reduce health disparities between Rochester's inner-city minorities and residents of the surrounding suburbs.     

Maximizing Access to Resources: A Distance Learning Librarian Joins Forces with Colleagues at Supporting (Proximal) Libraries

ABSTRACT

Saint Leo University faculty provide instruction at SCE sites located on eight community college campuses and three military bases in the Florida region. This article will examine ways in which the Distance Learning/Reference (DL/Ref) librarian facilitates off-campus student access to both the university library's online and print resources and to library resources at nearby supporting, or “proximal,” libraries for students who are too far from the University Campus to use anything except the Ask-a-Librarian, 1–800 reference, and Interlibrary Loan services. These students must rely on proximal libraries, which include large public library systems, library consortia, community college libraries, and military base libraries, for access to print resources as well as Internet access to the university's online content. Providing library access services for such a large, disparate group requires the additional combined efforts of administrators, other faculty librarians, and supporting libraries.     

New Tools for Collection Development

Abstract

The Dr. Martin Luther King, Jr. Library in San Jose, California is a unique dual-use library serving the students of San Jose State University and the community of San Jose, California. The reference collections of the two libraries are merged and interfiled to promote ease of access for both populations served. Economies of scale were realized through collaborative collection development activities for major reference purchases between the two institutions. This article describes the planning and creation of the King Library's merged reference collection and reviews the literature of collaborative collection development and merged or interfiled collections.     

A survey of Internet access and usage among undergraduates in an African university

Abstract

The study surveyed the use of Internet among undergraduate students at the Obafemi Awolowo University, Ile-Ife, Nigeria. A total of 1000 questionnaires were distributed using a stratified sampling method to select the respondents. Ten faculties were covered. A total of 664 questionnaires were returned and all were usable. The findings revealed a high percentage use of the Internet. The access point for them is cyber cafes. The university library though linked to the Internet is yet to provide access to students. Respondents pay for the access time through their pocket money for food, books and assistance from friends. Their use of the Internet has not affected their use of the library. Some problems they face in their use of the Internet include slowness of the server and payment for the access time. The study recommends that the university should provide access points for students. The university library also should continue to aim at ensuring that it gets enough funds from the government and sponsors to be able to provide access points in the library for use by students and include the use of Internet in its library instruction course.     

Exploring “STEM-Readiness” in Public Libraries

Abstract

Many public libraries are offering Science, Technology, Engineering, and Mathematics (STEM) programing to their patrons. Using data from a national survey of public library professionals, the current study examined the growing STEM movement by measuring “STEM-readiness” and through the lens of Diffusion of Innovations Theory. Results indicate that most libraries are ready to implement STEM programing. Characteristics of STEM-ready libraries included serving more patrons, having more space, and engaging more often with STEM programing. Such findings suggest that public libraries that have access to resources are more likely to be STEM-ready; whereas, those with fewer resources may need additional support.     

The Value of Partnerships: Building New Partnerships for Success

ABSTRACT

In today's economy, higher education institutions are struggling to maintain quality while functioning with fewer resources. For libraries, the economic situation is compounded by the impact of an information marketplace that is characterized by prices for resources that increase at 7 to 10% per year, and by near and actual monopolies controlling content. Added to the complexities of the marketplace are the demands of a faculty and student body that prefer individual actions to group efforts. These economic and social issues can become real barriers to innovation, quality improvement, and successful services for today's libraries. One way to combat the economic and social environment is by creating new and improved partnerships to leverage resources and share expertise in order to provide better services and access to wider collections. But forming partnerships is not easy. This paper will review the characteristics of successful partnership as developed by the Gallup Corporation and will show how these values can be used in the academic library environment to create opportunities for success.     

An Investigation into the Knowledge and Use of Electronic Library Resources in Jamaican Community Colleges

ABSTRACT

This study used a quantitative survey to investigate the knowledge and use of online databases and the library's online public access catalog by final-year business associate degree students in five selected Jamaican community colleges. The study sought to determine students’ knowledge of electronic library resources, their value for electronic and print resources, the purposes for which students use electronic library resources, the influences on student use of electronic library resources, and the effects of training and instruction. Results from the study indicated that students are increasingly using Internet search engines for research purposes rather than online databases. Results also indicated that electronic library resources such as the OPAC are being underutilized by community college students. It was evident that proper instructional guidance is needed and welcomed by students. The findings of the study are critical to the implementation of policies and procedures geared toward sensitizing school administrators, library professionals, and other stakeholders to the benefits of increasing students’ knowledge and use of electronic library resources. Data will aid administrators in strategic planning and investments pertaining to these resources, and provide recommendations to improve knowledge and use of these resources within libraries. The research illustrates the special needs of community college students in Jamaica, particularly relating to needed instructional programs, in an effort to impart knowledge and promote the use of electronic library resources in these colleges.     

The Impacts of Library Services on Interlibrary Loan Requests Canceled due to Local Availability

Abstract

Interlibrary loan (ILL) services receive requests for resources that are available locally and form a major portion of canceled requests. The purpose of this study is to examine the relationship between requests canceled due to local availability and three aspects to identify impacts on ILL. The authors explored library service aspects such as collection format, the link resolver knowledge base, and discovery system functionality for potential influence on requests for locally available resources. Quantitative methods were used to identify evidence of different aspects’ impact through analysis of ILL borrowing request data. The most important finding was that the discovery system had impact on ILL services by improving retrievability of locally available resources published recently. The results suggest that a modern discovery system can efficiently provide more relevant results sourced from a carefully curated set of authoritative resources, save users’ time to access available materials, and reduce library staff members’ time and effort. This study will be helpful to libraries through its analysis of library services that impact the cancelation of ILL requests due to local availability and how those services may influence service improvement.     

Expanding the Role of the Student Desk Assistant in the Electronic Environment

Abstract

Fulfilling the “promise inherent in the student workforce” (Burrows 1995, 85) must be a collaborative effort involving the Library administration, Circulation staff, Reference librarians, and the students themselves. Advances in library technologies have dramatically changed the way that libraries do business. Just as access to Internet resources has widened the sphere of the Reference librarian, automation has expanded the role of the Circulation desk assistant in filling the information needs of library users. Library policy and training of student desk assistants must reflect the evolving electronic environment.     

A Student-Focused Usability Study of the Western Michigan University Libraries Home Page

Abstract

Three sources indicated the need for designing a usability study of the Western Michigan University Libraries' Web site: the results of the 2004 LibQUAL+ survey; the completion of the library's new strategic planning document; and suggestions by library customers and library staff. LibQUAL+ findings and customer comments suggested customers desired more independent use of the library site; better and easier electronic access to library resources, allowing customers to search for and find content on their own; and improved online help. A usability analysis was conducted with graduate and undergraduate students. The results from a task-based questionnaire, observations by investigators, and follow-up discussion sessions are presented. Investigators found usability testing alone may not be adequate to gain the qualitative data necessary for ascertaining the site's ease of use and usefulness and that a multipronged approach might be needed when evaluating a library Web site.     

Information Literacy Programs

Summary

With the rapid advances in information technology, the proliferation of information resources and formats, and the increasing complexities of access and evaluation, libraries recognize the necessity for a dynamic information literacy program that will address the needs of all categories of users. University faculty constitute one group of users to which the systemic college library increasingly endeavors to extend and market its services and programs, including its information literacy training workshops. A consideration of this library/classroom faculty relationship in the context of the adult education literature, as well as successful models that have been employed in this effort, provide insight on ways in which the library can successfully accomplish its information literacy training objectives among this group.     

Library Databases as Writing-Course Anthologies

Abstract

At the University of Colorado Libraries, thousands of students are using a collection of readings drawn from our full text online databases. These readings were prepared in close collaboration with a large campus writing program. They are used in place of, or in addition to, a course textbook. Other libraries may want to consider similar projects, which will allow them to make use of the rich resources available from the library, familiarize students with library resources, and foster collaboration with campus programs. Projects like this encourage outreach from libraries to the university community, and help build strong ties with potential campus allies. This project may also have implications for course packs, e-re-serves, and student textbook sales.     

Designing Search: Effective Search Interfaces for Academic Library Web Sites

ABSTRACT

Academic libraries customize, support, and provide access to myriad information systems, each with complex graphical user interfaces. The number of possible information entry points on an academic library Web site is both daunting to the end-user and consistently challenging to library Web site designers. Faced with the challenges inherent in designing online search interfaces and the ever-growing amount of resources available online, Virginia Commonwealth University Libraries sought to explore how to build effective search interfaces that, at the same time, support a wide variety of computer users and provide comprehensive access to assorted collections of electronic resources. Over a nine-month period, the libraries designed, implemented, and tracked the usage of two different search interfaces on their home page. Each interface allowed users to choose between four different search targets. In this case study, the authors discuss the complexities of designing search interfaces, outline findings from the nine-month study, evaluate the effectiveness of the two interface designs, and talk about future research in these areas.     

Changing Models of Library Education to Benefit Rural Communities

ABSTRACT

Rural libraries whose librarians have expertise in digital literacy and a deep understanding of unique communities contribute to improving quality of life for residents. However, many library education programs do not include the development of students as future leaders of community growth. In this article we describe efforts to build on prior research in the Appalachian region. Offered by Texas Woman’s University School of Library and Information Studies (TWU SLIS), a designated Hispanic-serving institution in Texas, the program extends library roles by getting librarians out into their communities, working with community leaders and residents to facilitate needed and wanted change.