Streamlining Document Delivery and Interlibrary Loan Services for Distance Learners

Abstract

Technological advances in the processing of interlibrary loans have enabled libraries to deliver materials electronically to users. Delivery is especially beneficial for distance education students for whom typical interlibrary loan services are often not a viable option. The author conducted a survey of libraries that serve distance education students to determine which systems and processes, used in traditional interlibrary loan, are transferable to the delivery of materials from the “home” institution to off-campus students. To complement the survey, the results of a case study of experiences at Western Michigan University (WMU) are presented. WMU uses ILLiad and SFX systems to facilitate the request and delivery of interlibrary loan and document delivery requests to students both on and off-campus students.     

许可协议中馆际互借和文献传递条款研究

对数据库引进中所签订的56份许可协议和国外6种主要数字资源许可协议模型进行调研,重点分析其中与馆际互借和文献传递相关的条款,并寻找国际公约和版权法中的法律依据,旨在为国内图书馆在数字资源环境下的馆际互借和文献传递工作提供借鉴。     

对高校图书馆馆际互借和文献传递服务的思考——以四川大学图书馆为例

阐述了高校图书馆开展馆际互借与文献传递服务的必要性,分析了馆际互借与文献传递服务工作中存在的问题,并提出了改进措施。     

The Ten Commandments of Interlibrary Loan Borrowing,Interlibrary Loan Lending,and Shipping and General Conduct

The Ten Commandments of interlibrary loan borrowing, the Ten Commandments of interlibrary loan lending, and the Ten Commandments of shipping and general conduct, including basic rules to make interlibrary loan go smoothly. The title says it all.     

CALIS馆际互借与文献传递网的现状与发展

本文介绍了CALIS馆际互借与文献传递网的服务模式及运行情况，并对高校馆际互借工作以及CALIS馆际互借与文献传递网的未来发展方向进行了思考。     

基于WoS数据库的馆际互借与文献传递研究综述

[目的/意义]整体把握馆际互借和文献传递发展脉络,探索馆际互借和文献传递的未来发展趋势。[方法/过程]以WoS核心合集作为统计源,采用文献计量学方法对国外馆际互借与文献传递研究文献的发文时间、国家与地区、机构与作者、发表刊物等进行统计分析;利用HisCite和CiteSpace筛选出重要相关文献,在对其进行阅读归纳的基础上,进行馆际互借研究的发展脉胳与主题分析。[结果/结论]馆际互借可分为传统馆际互借时期（20世纪80年代以前）、馆际互借研究迅速发展期（1980-1990年）、文献传递快速上升期（1990-2000年）、动态发展期（2000-2016年）4个阶段,未来馆际互借员角色应更加多样化。     

高校馆际互借文献传递的实践与思考

馆际互借与文献传递是图书馆之间或图书馆与其他文献情报机构之间建立协作关系,相互利用对方文献信息资源来满足读者需求的一种资源共享方式,由于其在高校图书馆业务中不断增长的重要性,已经发展成图书馆固定的、常规的服务形式。本文重点讨论了馆际互借文献传递的现实意义以及影响馆际互借文献传递服务的质量和效率因素。     

Taking Interlibrary Loan and Document Delivery to New Frontiers Using Relais ILL

Abstract

Relais International Inc. would like to take this opportunity to introduce our latest product, Relais ILL. Instructional technology stands out amongst the array of products we have to offer as this product has been designed with the smaller library and interlibrary loan department in mind. Relais interlibrary loan combines the sophistication and automation of Relais Enterprise with ease of installation and implementation. Relais interlibrary loan is ideal for a wide range of libraries that are looking to streamline and automate their interlibrary loan operations.

For a cost-effective and integrated solution to your request management needs, use Relais ILL.

Use Relais ILL: to automatically search a range of catalogs via Z39.50 and use the results to automatically build a routing list; requests are sent out automatically, as ISO interlibrary loan transactions to libraries in the order you specify; stay in touch with patrons using predefined messages or create your own message on the fly.

The task of delivering documents between sites has always been a staff intensive undertaking for libraries due to physical distance, searching for locations for the requested document, availability of the requested document, as well as many other potential obstacles. Relais International Inc. is striving to overcome these barriers by offering swift and efficient Document Delivery and Interlibrary Loan. Relais ILL's features include high levels of automation, tracking of requests, patron communication, and a plethora of possibilities to help simplify the interlibrary loan process.     

Aiding Faculty Research Through Convenience in the Interlibrary Loan Department

The Interlibrary Loan (ILL) Department at Murray State University has developed convenient methods to aid faculty members in their research. Various means of communication and programs, such as Campus Delivery, Document Delivery, and “Free ILL,” have allowed faculty members to see the wide variety of research resources that are available through interlibrary loan. These methods have been used as key public relations tools to promote library resources and services, and have strengthened the relationship between faculty members and the Interlibrary Loan Department at Murray State University.     

Interlibrary Loan Meets Six Sigma: The University of Arizona Library's Success Applying Process Improvement

In 2004, the University of Arizona Library Document Delivery Team embarked on a strategic project to assess the service quality and cost of filling interlibrary loan journal article borrowing requests. The Document Delivery Team utilized a Six Sigma Define, Measure, Analyze, Improve, and Control process improvement method. Improvements that were implemented as a result of this study led to increased satisfaction, decreased turnaround time, and lower cost per delivered article. Customer satisfaction surveys were utilized to discover customer expectations and requirements and to evaluate the effect of improvements on the customer experience. Measurement of internal business processes and cost analysis tools were used to determine cost savings.     

Interlibrary Loan Assessment: Assessing Services in a Small Private College Library's Interlibrary Loan Department

Assessment is a required component of strategic planning and decision making in any library. Interlibrary loan surveys can provide data regarding user satisfaction levels for accuracy, thoroughness, convenience, and turnaround time. As interlibrary loan librarians at D'Youville College, we believed that our patrons were satisfied and impressed with the library's recent service improvement initiatives. However, we did not have any concrete data that would help drive future strategic decisions. We were short on staff time and resources and wondered how a small library staff could create an assessment tool and then analyze the results.     

中南地区高校图书馆馆际互借与文献传递的现状、问题及建议

通过对中南地区高校图书馆馆际互借与文献传递服务的网上调查，对各高校图书馆馆际互借与文献传递的服务内容、服务对象、收费标准和服务模式进行分析和比较，指出中南地区各高校图书馆馆际互借与文献传递存在的问题，并提出对策。     

Survey Says…?: Assessing Interlibrary Loan/Document Delivery Use and Awareness for Responsive Service Delivery

Abstract

The object of this study is to assess Texas A&M University (TAMU) students/faculty/staff members’ use and awareness of the Libraries’ free document delivery and interlibrary loan service, branded as “Get It For Me.” Since 2010, we have continued to see a decline in new user registrations each year. Previous Get It For Me user surveys conducted in 2003 and 2011 indicated that the overall satisfaction of registered users was high and customer feedback gleaned from these surveys was used to initiate a number of service improvements. But what about the large percentage of the campus community who do not use the Get It For Me service? Are they aware of what this service has to offer? If so, why might they choose not to use it? If they are not aware of the service, might they use it if they knew more about how it can assist them in their scholarly endeavors? Instead of only surveying those customers who have used this service, we invited everyone on TAMU College Station campus to participate in the survey. Promoting the service is a vital component of service delivery.     

馆际文献通借通还服务现状及发展分析

介绍了目前国内开展馆际文献通借通还服务的现状，分析了几种管理模式的特点及其存在的问题，探讨了通借通还服务可持续发展的思路。     

Developing a Data Narrative: Analyzing Trends in an Academic Interlibrary Loan Department

Between 2010 and 2015, interlibrary loan request rates at Albertsons Library at Boise State University were observed to be in decline. This study details the efforts to explore this trend and to determine a cause using existing data available through the OCLC Atlas ILLiad Web Reports interface. A simple but effective method to analyze these substantial reports is presented and practical examples of analysis conducted at Albertsons Library are discussed. By looking at factors such as usage patterns, new user registrations, and cancelation language, the decrease in borrowing and lending requests was confirmed and attributed primarily to decreases in graduate student ILLiad registrations and a lending ebook deflection implemented in 2015. Additional, focused qualitative assessment and updates to user interfaces were recommended as a result of the study.     

Unlocking the Interlibrary Loan Code for the United States

A newly revised Interlibrary Loan Code for the United States was approved in 2016, the 100th anniversary of its first appearance. This article outlines the 2-year, iterative revision process undertaken by the ALA RUSA STARS Codes, Guidelines, and Technical Standards Committee, including the results of two public surveys and significant changes to the Interlibrary Loan Code for the United States. The authors hope to provide a template for future revisions and share the process with the entire interlibrary loan community.     

黑龙江省馆际互借与文献传递服务体系建设

文章分析了黑龙江省馆际互借服务背景状况,提出了黑龙江省数字图书馆馆际互借与文献传递服务体系建设的目标,进而论述服务体系的系统技术框架和服务管理机制等问题,并提出了今后的工作重点。     

《STM文献传递声明》及其对图书馆馆际互借服务的影响

国际科技医药出版商联盟(STM)2011年发布了《STM文献传递声明》,给出了文献传递工作的五条指导原则,从版权豁免、跨境文献传递、出版商提供单篇文献订购、尽职调查和传递给终端读者的方式等方面对图书馆非返还型馆际互借(文献传递)服务进行了限制。《STM文献传递声明》的实施将大幅增加馆际互借双方的成本,致使一些图书馆放弃或缩减这项服务,同时出版商推出的PPV(Pay Per View)服务将在文献传递中占有一定的位置,馆际互借现有格局将被改变。参考文献10。     

高校图书馆馆际互借与文献传递服务的调查与分析

通过对我国768所本科高校图书馆馆际互借与文献传递服务的网上调查,分析了高校图书馆馆际互借与文献传递的类型、服务内容、服务方式、服务对象、收费及补贴情况,指出我国高校图书馆馆际互借与文献传递存在区域发展不平衡、服务发展水平参差不齐、服务对象存在局限性、缺乏统一的收费标准、版权意识淡薄等问题,提出了建立专门的协作机构和指导中心、提高对馆际互借与文献传递服务的重视、建立馆际互借与文献传递服务联盟、改进服务方式等对策。     

The Role of an Operations Manager in Interlibrary Loan and Document Delivery Services

Abstract

The goal of this study is to define and discuss operations management and its applicability to interlibrary loan and document delivery. The model describes an organization that includes an operations manager and a librarian to manage interlibrary loan functions. It is the intent of this article to ascertain whether operations management improves an interlibrary loan operation.