Change,choices, and consequences: A guide to mega thinking and planning by Roger Kaufman,CPT

Roger Kaufman, CPT, is professor emeritus from Florida State University, director of Roger Kaufman & Associates, and Distinguished Research Professor at the Sonora Institute of Technology. He has published 38 books and over 250 articles on strategic planning, performance improvement, quality management and continuous improvement, needs assessment, management, and evaluation. Change, Choices, and Consequences (ISBN: 0–87425–924‐X) is published by HRD Press and ISPI. The publisher may be reached online at www.hrdpress.com or by phone at 800–822–2801.     

Performance by design: The systematic selection,design, and development of performance technologies that produce useful results

Ryan Watkins is associate professor of educational technology at George Washington University in Washington, DC. He designs and teaches courses on instructional design, systems analysis and design, research methods, and technology management for online and classroom delivery. He has written several books and more than 60 articles and book chapters on strategic planning, return‐on‐investment analysis, and evaluation. Performance by Design (ISBN: 0–87425–949–5) is published by HRD Press and ISPI (price: $19.95). The publisher may be reached online at http://www.hrdpress.com or by phone at 800‐822–2891.     

Evaluating impact: Evaluation and continual improvement for performance improvement practitioners by Ingrid Guerra‐Lopez

Ingrid Guerra‐Lopez, PhD, is an assistant professor at Wayne State University. She publishes, teaches, consults, and also conducts research in the areas of organizational effectiveness, performance evaluation, needs assessment and analysis, and strategic alignment. She earned her master's and doctoral degrees from Florida State University. She is co‐author of Practical Evaluation for Educators: Finding What Works and What Doesn't with Roger Kaufman and Bill Platt. Evaluating Impact (ISBN:1‐59996‐051‐6) is published by HRD Press and ISPI (price $19.95). The publisher may be reached online at http://www.hrdpress.com or by telephone at 800‐822‐2891.     

Training older workers and learners: Maximizing the performance of an aging workforce by James L. Moseley and Joan Conway Dessinger

JAMES L. MOSELEY is associate professor of instructional technology at Wayne State University College of Education. He teaches program evaluation and human performance technology courses and advises graduate students at the doctoral level. He has won numerous awards for teaching and mentoring and frequently consults with business and industry. JOAN CONWAY DESSINGER is a senior consultant and founder of the Lake Group, a consulting firm that specializes in analyzing, designing, developing, and evaluating workplace learning and performance interventions. Moseley and Dessinger have coauthored five books, and, with colleague Darlene Van Tiem, received the 2001 and 2003 ISPI Award for Excellence in Instructional Communication. In 2007, Moseley and Dessinger won ISPI's Outstanding Human Performance Communication Award for coauthoring Confirmative Evaluation. Training Older Workers and Learners: Maximizing the Performance of an Aging Workforce (ISBN 978‐0‐7879‐8117‐4) is published by Pfeiffer (price: $50.00). This publisher may be reached online at http://www.pfeiffer.com.     

Achieving high performance: A research‐based practical approach by Richard F. Gerson

Before his passing, Richard F. Gerson was president of Gerson Goodson, a consulting firm specializing in evaluating people, teams, and organizations to help them achieve high performance. He was a pioneer in the performance psychology field and an expert in identifying behavioral and mental strategies used to perform at a high level. His specialty was training programs to improve performance. Achieving High Performance (ISBN: 0–87425–927–4) is published by HRD Press and ISPI. The publisher may be reached online at http://www.hrdpress.com or by telephone at 800‐822–2891.     

Abstracts for Performance Improvement Quarterly,volume 24, issue 4

Performance Improvement Quarterly (PIQ) is a peer‐reviewed journal created to stimulate professional discussion in the field and to advance the discipline of human performance technology (HPT) through publishing scholarly works. Its emphasis is on human performance technologies such as front‐end analysis or evaluation. It also offers literature reviews and experimental studies with a scholarly base, and some case studies. Below you will find abstracts for articles appearing in PIQ 24(4). ISPI members may subscribe at the member rate of $45. Call ISPI today at 301‐587‐8570 to subscribe.     

Abstracts for Performance Improvement Quarterly,Volume 23, Issue 1

Performance Improvement Quarterly (PIQ) is a peer‐reviewed journal created to stimulate professional discussion in the field and to advance the discipline of human performance technology (HPT) through publishing scholarly works. Its emphasis is on human performance technologies such as front‐end analysis or evaluation. It also offers literature reviews and experimental studies with a scholarly base, and some case studies. Below you will find abstracts for articles appearing in PIQ 23(1). ISPI members may subscribe at the member rate of $45. Call ISPI today at 301‐587‐8570 to subscribe.     

Abstracts for Performance Improvement Quarterly,Volume 24, Issue 2

Performance Improvement Quarterly (PIQ) is a peer‐reviewed journal created to stimulate professional discussion in the field and to advance the discipline of human performance technology (HPT) through publishing scholarly works. Its emphasis is on human performance technologies such as front‐end analysis or evaluation. It also offers literature reviews and experimental studies with a scholarly base, and some case studies. Below you will find abstracts for articles appearing in PIQ 24(2). ISPI members may subscribe at the member rate of $45. Call ISPI today at 301‐587‐8570 to subscribe.     

HPT roots and branches: Analyzing over 45 years of the field's own citations. Part 1: Journal citations

This article is the first of a series of three that reviews the citation patterns of references cited in the entire collection of International Society for Performance Improvement (ISPI) journal articles (1962–2007) and all chapters published in the three editions of Handbook of Human Performance Technology (1992, 1999, and 2006). It includes an analysis of journal articles cited and lists which journals and particular articles are cited most frequently, both overall and by decade. Part 2 in this series will present an analysis of books cited in the entire ISPI literature collection, and part 3 will report on the most cited authors, both overall and by type of reference (e.g., journal articles, books, sections of books, reports, conference papers, dissertations).     

Avoiding legal liability for adult educators,human resource developers,and instructional designers by John Sample

John Sample, SPHR, has his PhD from Florida State University, where he was an associate professor in human resources development. He has 35 years of experience as a consultant, educator, and administrator in human resources management, training, and development. He has served as an expert witness. Avoiding Legal Liability for Adult Educators, Human Resource Developers, and Instructional Designers (ISBN 13: 978–1–57524–273–6 and 10: 1–57524– 273–7) is published by Krieger Publishing Co. This publisher may be reached online at http://www.kreiger‐publishing.com.     

International capacity building: Improving sales skills in a for‐profit business in South Africa‐part 1

How many times do clients ask: What is a CPT? What do CPTs do? Perhaps the best way to answer these questions is to look at some of the case studies submitted by Certified Performance Technologists applicants as part of the CPT application process. The applicants are asked to identify three projects they have done in the past 10 years that demonstrate proficiency in ISPI Standards 1 to 4 and at least three other Standards. In this article, a successful CPT applicant describes one of his projects and aligned his role as a performance improvement consultant with all 10 ISPI Standards. The story begins in this issue as Wessel Van Reede Van Oudtshoorn describes how he focused on results, took a systemic viewpoint, added value, used partnerships, and systematically assessed the need and opportunity. The story will continue in the February 2012 issue of PIJ. Joan Conway Dessinger     

Business Performance,Employee Satisfaction,and Leadership Practices

ISPI in partnership with the AHRD, is proud to bring you this new feature in Performance Improvement. Every issuean article will be published, reporting on a research project and showing its practical application. The first several articles in the series are drawn from research papers presented to the AHRD. Michael Leimbach of Wilson Learning Corporation in Eden Prairie, Minnesota, serves as the AHRD editor of “Research and Practice.” If you are interested in purchasing a copy of the full research presented in this article, please contact ISPI at 202–408–7969.     

Fundamentals of performance improvement: Optimizing results through people,process, and organizations,third edition

The third edition of Fundamentals of Performance Improvement includes substantial changes that reflect the movement toward evidence‐based practice within the field of performance improvement. This comprehensive book has something to offer every type of reader, including students, novice practitioners, and experts in need of a refresher course on any aspect of the field. Fundamentals of Performance Improvement: Optimizing Results Through People, Process, and Organizations, third edition (2012, 664 pages) is published by Pfeiffer/Wiley/ISPI.     

What ISPI and performance improvement mean to me

This year, the International Society for Performance Improvement (ISPI) celebrates its 50th anniversary. Over the past half century, our field has moved from programmed instruction to performance and instruction to performance improvement. This new column reflects on 50 years of member memories and what the organization and the field have meant to each of this column's contributors. If you would like to add to the dialogue, please contact the PI journal editors: publications@ispi.org     

Handbook of human performance technology: Principles,practices, potential (3rd ed.) edited by James A. Pershing

James A. Pershing, CPT, PhD, is a professor of education in instructional systems technology and educational inquiry methodology at Indiana University. He is the former editor of the Performance Improvement journal and TechTrends, past director of the International Society for Performance Improvement, and association manager of the Association for Educational Communications and Technology. He is now a consulting reviewer for TechTrends and is editor of the Asia Pacific Cybereducation Journal. The Handbook of Human Performance Technology: Principles, Practices, Potential (3rd ed.; ISBN: 978‐0‐7879‐6530‐0) is published by John Wiley & Sons, Inc. The publisher may be reached online at http://www.pfeiffer.com/WileyCDA/ or contacted at 978–750–8400.     

Innovation and Performance Improvement Integration

G2000's HR Execution Excellence—Retail Attendance System was one of the innovative projects to receive the ISPI Award of Excellence in 2016. It is a continuous improvement project that applies the concept of holistic human performance improvement using an ISPI human performance technology (HPT) model (ISPI, 2012) to streamline the front‐end and back‐end processes of our Retail Attendance System. As a result, it leads us to achieve one of our business goals: employment regulatory compliance. In our case, the project team was tasked with seeking solutions to ensure that the payroll process for retail staff could be performed accurately and in a timely manner. After applying the HPT model to conduct the gap analysis and identify the causes or factors that were limiting our performance, we integrated the concept of human‐centered design approach at the solution‐design phase of the project, to lead us to innovative solutions.     

Poetry in the Social Curriculum

Sylvia Rimm received her doctorate in educational psychology from the University of Wisconsin–Madison. She has published Underachievement Syndrome: Causes and Cures (Watertown, Wis.: Apple Publishing, 1986); How to Parent So Children Will Learn (Watertown, Wis.: Apple Publishing, 1989); Gifted Kids Have Feelings Too (with Christine Priest) (Watertown, Wis.: Apple Publishing, 1990); and Education of the Gifted and Talented (with Gary Davis) (Needham Heights, Mass.: Allyn and Bacon, 1993), now in its fourth edition. She has co-authored or authored tests for identifying talents, interests, and achievement. She currently directs Educational Assessment Service in Watertown, Wisconsin, is head of the Family Achievement Clinic at MetroHealth Medical Center in Cleveland, Ohio, and is a clinical professor of psychiatry and pediatrics at Case Western Reserve School of Medicine, where she has taught courses in the principles of parenting and the psychology of the gifted.     

Where social and professional networking meet: The virtual association chapter

Online Capella University wanted to sponsor an International Society for Performance Improvement (ISPI) chapter. Using social networking platforms, a new type of chapter was designed. The virtual chapter breaks new ground on more than the chapter's platform; it is also the first university‐sponsored chapter and has a unique approach to accomplishing chapter work. Service orientation, technological innovation, and alignment to the society's strategy helped the ISPI Capella University Virtual Chapter become a Chapter of Excellence.     

Better Solutions Through Better Requirements: The Link Between HPT and Business Analysis

G2000's HR Execution Excellence was one of the innovative projects to receive the International Society for Performance Improvement (ISPI) Award of Excellence 2016. It is a continuous‐improvement project that applies holistic human performance improvement using an ISPI human performance technology model (ISPI, 2012) to streamline the front‐end and back‐end processes of a retail attendance system (RAS). Thus, it improved one of G2000's strategic capabilities: regulatory and social practices. During the process of developing the strategic capabilities and assembling the right combination of processes, knowledge, skills, and organizational fabric, working group and its system of play become critical. The question is how to reshape the work environment to sustain high performance from the strategic change. One way to position a change agent for success is by managing holistic requirements and intensely promoting and developing the bridge to the future.     

The future is bright for human performance technology

At the 1997 ISPI Conference in Anaheim, Dale Brethower, Don 1'osti, and Danny Langdon presented a dialogue on “Performance Technology: The Future of Technology and the Profession.” In the July issue of Performance Improvement, we heard Danny Langdon's thoughts on this topic. This article represents Dale Brethower's contribution to the dialogue. We will hear from Don Tosti in an upcoming issue.