Sociological Rob: How Rob Kling Brought Computing and Sociology Together

We examine practice theories concerned with knowledge sharing in complex organizations to distinguish common trends and variations in this complex body of work. We suggest that an analytical framework highlighting the relational thinking in practice theories can serve as a tool to sort through the literature on knowledge sharing. First, we delineate a relational framework consisting of seven attributes associated with a practice theory. Second, we use this framework to analyze a narrow set of practice theories represented by three seminal works on communities of practice. Third, we compare and contrast the relational dynamics found in the three seminal works in regard to how they conceptualize knowledge sharing within and across communal boundaries.     

Letter from Rob Kling-Editor-in-Chief

Abstract

Individuals who have ready access to three new communication media— email, vmail, and fax—may elect to use only one medium, or two or more in combination. Users make choices based on evaluations of the utility of each medium for their communication tasks (a function of the types of work they perform). Individuals may assess technological characteristics to evaluate the technological utility of each medium. However, since communication media require multiple users, individuals also may be expected to assess characteristics of the user community to evaluate the social utility of each medium. Social utility may be influenced by people's perceptions of the existence of a critical mass of media users, and by the social influence of their peers and superiors. This study finds that perceptions of the technological and social utility of email, vmail, and fax are relatively independent of the types of work people perform. Social utility explains media usage somewhat better than technological utility, except in the case of email. Thus, the concept of social utility should be given more attention in future investigations of media choice.     

Rob Kling and the Irvine School

Abstract

During the Industrial Revolution, manufacturing and related commercial activities led to the evolution of “dense cores” of heavily populated areas. Fundamental to the operation of these industrial‐commercial cores was the development of service activities—banking, risk‐bearing, legal services—which depended on rapid exchange of information or quick “cycle times of information” for effective decision making and allocation of resources. As these cores radiate resources away from the central body toward less populated areas, the need for short cycle times of information in rural areas has become apparent. For example, modem agriculture is an enterprise that requires short time cycles of information exchange. The technology for building computer‐based information networks to facilitate the desired rapid transfer of information exists. However, the installation of hardware linked by reliable, cost‐effective communications networks is only in the beginning stages. One computer‐based information network that has successfully met the challenges of rapid transfer of agricultural management information to farmers is the University of Nebraska's AGNET system.     

Rob Kling In Search of One Good Theory

Rob Kling's legacy is a corpus of work that exemplifies the craft of inquiry and the social enterprise of science. This article examines his contribution to social informatics through an analysis of the multiple theories, methods, and sources of evidence he relied on to make his arguments about the social life of computing and the consequences of computerization. His citation identity demonstrates that he transcended disciplinary boundaries but grounded his analysis of the political and social order in interpretive theory and critique. Kling created a working vocabulary for theorizing about computerization and social life. His sustained inquiry and critique, a very public record of his work, enthusiasm, and charisma, contributed to the penetration of his ideas and the fostering of a world-wide community of interest for a domain of study called social informatics.     

Memorial: The Social Construction of Rob Kling

Abstract

This paper summarizes the concept of privacy, reviews some of its underlying tenets and axioms, illustrates the drift toward a national counterprivacy posture in terms of events involving the Social Security number (SSN), and discusses new faces in terms of three case histories: the California action to require SSNs on driver's licenses, the effort by telephone companies to introduce calling number identification, and the aggregation of public records into dossier databases. Remedial actions by government and legislators are suggested.     

Rob Kling In Search of One Good Theory

Rob Kling's legacy is a corpus of work that exemplifies the craft of inquiry and the social enterprise of science. This article examines his contribution to social informatics through an analysis of the multiple theories, methods, and sources of evidence he relied on to make his arguments about the social life of computing and the consequences of computerization. His citation identity demonstrates that he transcended disciplinary boundaries but grounded his analysis of the political and social order in interpretive theory and critique. Kling created a working vocabulary for theorizing about computerization and social life. His sustained inquiry and critique, a very public record of his work, enthusiasm, and charisma, contributed to the penetration of his ideas and the fostering of a world-wide community of interest for a domain of study called social informatics.     

Peers and Spheres of Influence: Situating Rob Kling

In this article we employ a number of bibliometric techniques to capture Rob Kling's intellectual impact and influences over the course of his varied career. We analyze his many publications in terms of type, topic, impact, and rate of co-authorship. We provide a detailed deconstruction of his citation identity (all those scholars whom he cited) and also his citation image makers (all those scholars who cited his work). In addition, we analyze acknowledgment data to gain deeper insights into the sociocognitive networks that sustained, and were sustained by Kling throughout his career.     

Peers and Spheres of Influence: Situating Rob Kling

In this article we employ a number of bibliometric techniques to capture Rob Kling's intellectual impact and influences over the course of his varied career. We analyze his many publications in terms of type, topic, impact, and rate of co-authorship. We provide a detailed deconstruction of his citation identity (all those scholars whom he cited) and also his citation image makers (all those scholars who cited his work). In addition, we analyze acknowledgment data to gain deeper insights into the sociocognitive networks that sustained, and were sustained by Kling throughout his career.     

Going Critical: Perspective and Proportion in the Epistemology of Rob Kling

One foundational element of Rob Kling's research and writing is his critical perspective on the nature, role, and dynamics of computerization. His main argument was that one should view as dubious any statements that are not grounded in empirical evidence or theoretical analysis. Rob's work was replete with critical refutation, in which he challenged assumptions or statements about computerization and provided alternative interpretations. Much of his work delivered indictments against hyperbolic statements that claimed either utopian or dystopian outcomes from computerization. However, some of his own writings on emerging technologies tended to be dismissive and marginalizing, revealing in his own work some of the weaknesses he pointed out in others' rhetoric and writing. This article identifies intellectual traps inherent in critical perspectives that can catch even the most acute practitioners. The objective is to help elucidate and stabilize the epistemological foundations for Rob's critical perspective on the role of computerization.     

Going Critical: Perspective and Proportion in the Epistemology of Rob Kling 1

One foundational element of Rob Kling's research and writing is his critical perspective on the nature, role, and dynamics of computerization. His main argument was that one should view as dubious any statements that are not grounded in empirical evidence or theoretical analysis. Rob's work was replete with critical refutation, in which he challenged assumptions or statements about computerization and provided alternative interpretations. Much of his work delivered indictments against hyperbolic statements that claimed either utopian or dystopian outcomes from computerization. However, some of his own writings on emerging technologies tended to be dismissive and marginalizing, revealing in his own work some of the weaknesses he pointed out in others' rhetoric and writing. This article identifies intellectual traps inherent in critical perspectives that can catch even the most acute practitioners. The objective is to help elucidate and stabilize the epistemological foundations for Rob's critical perspective on the role of computerization.     

The 2001 Benjamin Franklin Medal in Earth Science presented to Rob Van der Voo

The Franklin Institute, Philadelphia, Pennsylvania, awarded the 2001 Benjamin Franklin Medal in Earth Science to Rob Van der Voo for his outstanding contributions to the field of paleomagnetism and his reconstruction of ancient continental positions that have lead to a better understanding of plate tectonic processes for the past billion years of Earth history.     

Letter from Rob Kling,Editor-in-Chief and Guest Editors Kenneth L. Kraemer and Jason Dedrick

We find that the presence of village Internet facilities, offering government to citizen services, is positively associated with the rate at which the villagers obtain some of these services. In a study of a rural Internet project in India, we identify a positive correlation for two such Internet services: obtaining birth certificates for children and applications for old age pensions. Both these government services are of considerable social and economic value to the citizens. Villagers report that the Internet based services saved them time, money, and effort compared with obtaining the services directly from the government office. We also find that these services can reduce corruption in the delivery of these services. After over one year of successful operation, however, the e-government program was not able to maintain the necessary level of local political and administrative support to remain institutionally viable. As government officers shifted from the region, or grew to find the program a threat, the e-government services faltered. We argue that this failure was due to a variety of Critical Failure Factors. We end with a simple sustainability failure model. In summary, we propose that the e-government program failed to be politically and institutionally sustainable due to people, management, cultural, and structural factors