The Relationships of Perceived Health Professionals’ Communication Traits and Credibility with Perceived Patient Confidentiality

Patients at a large medical clinic provided data permitting an analysis of the relationships of perceived communication behaviors (nonverbal immediacy, assertiveness, and responsiveness) and source credibility (competence and caring) with perceptions of the confidentiality of their medical records. Perceptions of physicians, nurses, and support staff were employed. The results indicate that patients’ perceptions of the communication behaviors and credibility of physicians, nurses, and support staff are meaningfully related to patients’ perceptions of confidentiality. The problems of actual confidentiality and perceived confidentiality are discussed in relation to the role of communication as part of the problem and a potential part of the solution.     

The Impact of e-Books on Young Children’s Reading Habits

This article reports on a pilot study which aimed to consider the e-book reading experiences of young children and their families, with currently available portable e-reader devices: Amazon Kindle, Nintendo DS-lite and Apple iPod Touch. Three families, each with two children in the 7–12 year age range, experienced an e-reader for a two-week period. They recorded their experiences in a diary and were interviewed at the beginning and end of the study. Key findings include the fact that, of the six children involved, four rate themselves as ‘enthusiastic’ readers, one ‘average’ and one ‘reluctant’; whilst all six of the parents enjoy reading. At the end of the study, all of the participants chose the Kindle as their preferred device and found it the easiest to use. In addition, there were indications that the one reluctant young reader (a boy aged eight years) was inspired to read by the Kindle. His parents were pleased with this enthusiasm, noting that he was reading rather than watching television, excited by downloading and choosing books and it was the only time they had known him to ask to read voluntarily. When asked whether they prefer printed or electronic books, all of the adults chose printed books, whilst the children were more ambivalent, with half preferring electronic books.     

“And That’s a Fact!”: The Roles of Political Ideology,PSRs, and Perceived Source Credibility in Estimating Factual Content in Partisan News

Cable news schedule today is programed with a transition between objective reporting and subjective commentary. With this in mind, we address the question: to what extent does political ideology impact one’s estimation of factual content in the monologue of a partisan news host? Going beyond direct effects, we analyze two moderated mediation models, using news host as moderator and using parasocial relationship and source credibility as parallel mediators. Results show like-minded partisanship with a news host led to higher estimates of factual content, and this effect worked indirectly through credibility perceptions. Additionally, this process occurred more intensely for conservatives.     

News Stories on the Facebook Platform: Millennials’ Perceived Credibility of Online News Sponsored by News and Non-News Companies

ABSTRACT

This experimental study examined whether stories presented on Facebook that appeared to be from a news organization were rated as higher in perceived credibility than stories that appeared to be from a non-news organization. One-hundred-and-seven participants took part in the online study. One group saw stories that appeared to be from a news organization and another group saw the same stories that appeared to be from a non-news organization. Both groups rated the stories the same in terms of perceived credibility. The study also found that the higher the participants rated the stories in terms of perceived credibility, the higher they rated the organization’s perceived credibility. These findings point to potential implications for traditional journalistic outlets regarding their ability to be seen as credible, reliable online news sources—particularly through a social media platform like Facebook.     

The Effects of Instructor Credibility,Grade Incentives,and Framing of a Technology Policy on Students’ Intent to Comply and Motivation to Learn

This experiment assessed whether instructor credibility (low or high) moderated the effects of grade incentives (rewards or punishment) and advantage framing (gain or loss) of technology policies on students’ intent to comply and motivation to learn. Results indicate that credibility increased motivation to learn. Significant moderated moderated mediation was found: a three-way interaction affected both intent to comply, and motivation to learn as mediated by attitude toward the policy. Specifically, credibility positively influenced learning outcomes via attitude when the syllabus used opposing frame-incentive structure (i.e., gain-framed punishment and loss-framed reward).     

Murder She Searched: The Effect of Violent Crime and News Coverage on Residents’ Information Needs

This study examines local web search data as a window into residents’ information needs surrounding the issue of urban crime. Media system dependency theory is used to explain the dynamic, interdependent relationships between changes in the local crime rate (i.e., the social system), news coverage of crime (i.e., the media system), and residents’ (i.e., the audience’s) online searches for crime-related information. It was hypothesized that crime rates and news coverage of crime would increase residents’ information needs, motivating residents to go online to search for crime-related information to cope with an increased sense of uncertainty. The responsiveness of local newspapers to residents’ dynamic information needs was also evaluated. In an initial study in Minneapolis, Minnesota, violent crime and newspaper coverage of crime did predict online searches for crime-related information. But news coverage did not predict searches for crime-related information in a follow-up study in St. Louis, Missouri. Coverage in neither city’s newspapers was responsive to changes in aggregate crime-related online searches. Reasons for differences between the two cities are discussed, as are theoretical implications for future efforts to assess what local residents’ information needs are and to evaluate whether they are being met.     

What's on TV? The Impact of Brand Image and Celebrity Credibility on Television Consumption from an Ingredient Branding Perspective

Today's multichannel, multimedia marketing environment presents a new layer of challenges. New demands from potential television viewers translate directly into the need of the creation and development of effective marketing strategies for the television (TV) market. This study proposes and validates a research model that analyzes an individual's TV show consumption by testing the impact of brand image and celebrity credibility. Based on the theoretical discussion, hypotheses were derived and tested with structural equation modeling on a basis of 306 consumers. Generally, the article provides evidence that brand image is the driving force in the explanation of a viewer's motivation to consume specific television content.     

“Why Aren’t You a Sassy Little Thing”: The Effects of Robot-Enacted Guilt Trips on Credibility and Consensus in a Negotiation

Robots are becoming increasingly popular in social applications and have demonstrated effectiveness in a variety of contexts such as education, health, task management, and other complex cooperative roles. The purpose of this study was to examine human–robot interaction in a nonassistive environment: a negotiation scenario. Specifically, the authors examined what effect message appeals (guilt trip, no guilt trip) and robot agency (principal, agent) had on the negotiation outcomes and perceptions of credibility. Results indicated a significant main effect of agency and an interaction effect between agency and guilt messaging on perceptions of robot credibility such that participants rated a robot agent employing no guilt trips as more credible than one negotiating as principal or one utilizing guilt trips. Neither guilt nor agency had a significant effect on the overall concession of the negotiation task.     

Brentano’s: Books Afloat on a Sinking Ship

New York-based Brentano’s Bookstore (1850–1996) demonstrated growth and resilience when the economy or their business went up or down, but Brentano’s never adopted the deep discounting that became a modus operandi for American booksellers and book clubs from the 1930s onwards and especially after World War II. Resistance to deep discounting spelled doom for Brentano’s, particularly when Barnes and Noble became a competitor in the 1980s. Over many decades, Brentano’s experimented successfully with innovative retailing techniques, including bookstores on ocean liners plying Atlantic routes, serving upscale, multi-lingual, international readers. The on-land bookstore chain, in several cities, peaked at 28 stores in the 1980s and was known for its well read, impeccably dressed, courteous staff, setting a model of effective handselling. Tension between appealing to rarefied tastes of elite consumers vs. meeting practical demands of ordinary shoppers manifested in Brentano’s bookselling tactics. Conglomeration in US publishing eventually dissolved Brentano’s publishing operation as well.     

Superior–Subordinate Communication in the Workplace: Verbal Aggression,Nonverbal Immediacy,and Their Joint Effects on Perceived Superior Credibility

This study examined the joint effects of a superior’s verbally aggressive behaviors and nonverbal immediacy behaviors on a subordinate’s perceptions of a superior’s credibility. Participants (n = 415) from intact classes were randomly assigned into one of the four experiment conditions simulated by four video segments: use of nonverbal immediacy and verbal aggression, nonuse of nonverbal immediacy and use of verbal aggression, use of nonverbal immediacy and nonuse of verbal aggression, and nonuse of nonverbal immediacy and verbal aggression. The findings indicate that superiors who do not use verbally aggressive messages and who are nonverbally immediate were perceived with a higher level of competence, trustworthiness, and caring than superiors who use verbally aggressive messages and who are not nonverbally immediate. In addition, superiors who use verbally aggressive messages and who are nonverbally immediate were perceived with the lowest level of perceived competence as compared to superiors in the other three conditions.     

Rankings of a university’s web sites on the Internet

One of the methods for the evaluation of web sites, viz., evaluation ranking, is considered. The advantages and disadvantages of this evaluation method are analyzed. The largest ranking system for the evaluation of a university web sites, Webometrics, is analyzed in detail. The causes of low rankings of the web sites of Russian universities are studied. The value of a department website as an important structural unit forming the university portal is substantiated.     

The operational component of information culture of a tourism bachelor’s degree

This article analyzes the issues of training tourism specialists, describes the results of the formation of the operational component of the information culture of tourism bachelor’s degree.     

Give thanks for a little and you will find a lot: The role of a support seeker’s reply in online support provision

This experiment examined reciprocal communication among support seekers and support providers in online support forums. An interactive online support forum web page was employed where comments to a support-seeking post and a support seeker’s reply to previous comments were manipulated, and participants could post their responses on the interactive web page. Results showed that support seekers received more supportive responses from subsequent viewers when they expressed appreciation for earlier comments. Compared with an appreciative reply to supportive comments, the same reply to unsupportive comments elicited more positive expectancy violations and thus higher levels of action-focused supportiveness in viewers’ responses. This study extended the application of expectancy violations theory to the context of online support forums.     

The Influence of Device Access and Gender on Children’s Reading Frequency

We explore the role that devices currently play in children’s book reading, finding that while children have relatively high access to devices with eReading capability, these devices are underutilised for reading purposes. While ownership of devices was negatively associated with reading frequency for both genders, its negative impact was more significant for girls than boys. We also found that when boys and girls identified themselves as daily readers, and where they had access to devices, they did not use them frequently for book reading, suggesting that paper book reading is still preferable for frequent book readers of both genders.     

Amazon’s Day One in China: The Role of Amazon’s Kindle in China

After the long-standing effort and negotiations, Amazon finally released its two Kindle products in China since it entered China 9 years ago. Some say Kindle as it plays as a Catfish would stir up China’s e-book reading market, while the others say Kindle has missed the best timing to enter the market. The article describes the Kindle’s current status in China digital publishing arena, exploring the consistent Amazon strategies in China e-commerce market, and analyzing its threats and opportunities coming from four aspects in the long run, policy, content, willingness-to-pay and competition.     

‘He’s a battler. He’s not a quitter:’ the narrative framing of Jerry Kill’s health-related organizational exit

The abrupt retirement of Jerry Kill, the University of Minnesota’s head football coach, for health reasons during the 2015 season ignited intensely emotional reactions from diverse organizational stakeholders. Our essay analyzes the public discourses surrounding Kill’s organizational exit. Specifically, we explore how audiences co-constructed multiple and conflicting narratives about his departure, concurrently praising and blaming Kill for his body management. We highlight how these discourses construct complex subjectivities for working individuals who experience chronic illness. We conclude by discussing how the narrative frames implicate broader discursive struggles between the cultural values of health and work.