情绪劳动、工作压力与工作满意度关系研究

金融业为使顾客感受宾至如归的感觉,第一线服务人员即使碰到顾客无理要求,也必须压抑负面情绪,展现亲切微笑,让顾客感到满意即为情绪劳动基本精神,此作法将增加金融业第一线服务人员工作负荷,形成工作压力来源,进而影响工作满意度。本文以某金融业第一线服务人员为研究对象,探讨情绪劳动、工作压力与工作满意度之因果关系,运用问卷调查,便利抽样方法共发放207份,有效问卷为205份。实证发现,情绪劳动对工作满意度具有正向显着影响、工作压力对工作满意度、情绪劳动对工作压力具有负向影响。本文提出结论、管理启示,作为金融业参考。     

高校辅导员情绪劳动策略与个体幸福感关系实证研究

高校辅导员情绪劳动策略与个体幸福感存在显著偏相关。表层扮演与情绪衰竭有显著的正相关,与工作满意度有显著的负相关;深层扮演与情绪衰竭有显著的负相关,与工作满意度有显著的正相关。此外对研究结果在高校辅导员的招聘、培训及待遇上的应用进行了分析。     

高校教师工作满意度与心理健康关系的研究

教师工作满意度的高低，不仅影响着教师工作积极性的发挥，而且制约着教师心理建康的发展。所以，有必要对教师工作满意度与心理建康之间的关系进行研究，这将有助于建立一支稳定的高素质的教师队伍，促进学校和整个社会的和谐发展。     

中小学教师心理资本、情绪劳动策略、工作倦怠的关系研究

通过对来自湖南省部分地市中小学校629名教师的问卷调查,探讨了心理资本在情绪劳动策略与工作倦怠关系间的调节作用。研究结果显示：⑴工作倦怠与深层行为、自然行为负相关,与表面行为正相关;心理资本与深层行为、自然行为正相关,人际型心理资本与表面行为负相关。⑵表面行为正向预测工作倦怠;深层行为负向预测情绪衰竭、去个性化;自然行为负向预测低成就感。人际型心理资本负向预测工作倦怠;任务型心理资本对去个性化、低成就感的非标准回归系数显著。⑶任务型心理资本能调节深层行为对情绪衰竭、去个性化的影响,调节自然行为、表面行为对低成就感的影响。人际型心理资本可调节自然行为对低成就感的影响。结论：心理资本可调节情绪劳动策略对工作投倦怠的影响。     

高校辅导员情绪劳动策略与个体幸福感关系实证研究简

高校辅导员情绪劳动策略与个体幸福感存在显著偏相关。表层扮演与情绪衰竭有显著的正相关,与工作满意度有显著的负相关;深层扮演与情绪衰竭有显著的负相关,与工作满意度有显著的正相关。此外对研究结果在高校辅导员的招聘、培训及待遇上的应用进行了分析。     

中小学教师情绪智力与工作倦怠、工作满意度关系的实证研究

本研究通过问卷调查的方式考察了北京市朝阳区596名中小学教师的情绪智力、工作倦怠和工作满意度情况,研究结果发现：1.北京市朝阳区中小学教师情绪智力水平较高,工作倦怠程度较低,工作满意度较高。2.学历、学校类型、年龄、教龄、班主任龄与教师的情绪智力相关,且这种相关性主要表现在情绪理解和情绪管理上。班主任年龄和周课时量与情绪耗竭程度呈正相关,周课时量与工作满意度呈负相关。3.情绪智力与工作倦怠呈显著负相关,与工作满意度,尤其是内在工作满意度呈现显著的正相关。4.情绪管理能力能有效预测教师的工作倦怠和内在工作满意度。     

中小学教师情绪劳动策略实证研究

为了解中小学教师情绪劳动策略现状,采用《中小学教师情绪工作》问卷对安徽省2020名中小学教师进行随机抽样问卷调查。结果显示:中小学教师在情绪劳动的表面行为、主动深度行为、被动深度行为三个维度上的平均分有差异;个体因素中的性别、年龄、教龄、职称、专业对情绪劳动策略有显著影响;工作因素中的所教学科、收入水平、从教原因、是否参加过培训对情绪劳动策略有显著影响。说明中小学教师使用被动深度行为策略最多,其次是主动深度行为策略,最少是表面行为策略;中小学教师情绪劳动策略受个体和工作中的多种因素影响。     

情绪劳动的研究综述

情绪劳动是除智力劳动、体力劳动之外的第三种劳动。情绪劳动不仅有益于劳动者个人的身心健康,而且对组织绩效提升和竞争力加强有重大意义。本文对情绪劳动的几个方面进行分析和探讨,希望引起学术界及实践工作者的积极关注。     

小学教师工作压力与工作满意度关系研究

本次研究通过采用发放问卷调查的方式,利用SPSS19.0软件对调查结果进行统计分析,得出以下结论:小学教师的工作满意度和工作压力处于中等水平;从整体上看小学教师的工作压力与工作满意度存在显著负相关。小学教师的技能运用性、心理负荷量与工作满意度存在显著负相关;小学教师的决策自主性与工作满意度存在显著正相关;工作压力中的决策自主性、心理负荷对工作满意度具有显著预测效应。     

Exploring the relationship among teachers' emotional intelligence,emotional labor strategies and teaching satisfaction

The results of a survey of 1281 Chinese school teachers support a second-order factor structure of emotional intelligence. It is found that teachers' emotional intelligence has a significant impact on teaching satisfaction and their use of two emotional labor strategies, i.e., deep acting and expression of naturally felt emotions, but it is not a significant predictor of surface acting. Among the three emotional labor strategies, only expression of naturally felt emotion significantly influences teaching satisfaction. These findings could be explained by differences in the nature of various emotional labor strategies. Implications for teaching and teacher education are put forward.     

高校青年教师工作嵌入、工作满意度与离职倾向的关系研究

以河南省4所高校的青年教师为研究对象,探讨高校青年教师工作嵌入、工作满意度与离职倾向的关系.结果表明:高校青年教师的工作嵌入、工作满意度与离职倾向呈显著负相关,工作嵌入、工作满意度是预测其离职倾向的显著变量,工作嵌入在工作满意度与离职倾向之间起显著的正向调节作用.     

农村特岗教师职业认同与工作满意度相关研究

采用问卷调查法对河南省农村特岗教师职业认同与工作满意度的现状以及二者之间的关系进行探讨.研究发现,农村特岗教师有较高的职业认同和工作满意度,具体表现为:女教师在职业情感和职业价值观方面的认同程度显著高于男教师,并且教龄和任教科目也是影响其职业认同和工作满意度的重要指标.相关分析数据显示,农村特岗教师职业认同和工作满意度之间存在显著正相关,即高职业认同会带来高工作满意度.     

Satisfied teachers are good teachers: The association between teacher job satisfaction and instructional quality

Instructional quality is associated with better academic outcomes for students. This study aimed to investigate how teachers' job satisfaction was associated with clarity of instruction and cognitive activation as measures of instructional quality. In addition, we investigated whether this association between teachers' job satisfaction and instructional quality was mediated by teacher–student relationships. Drawing on the 2018 Teaching and Learning International Survey (TALIS), we compared participants from both Eastern (N = 27,106; Japan, Taipei, Korea, Shanghai) and Western sociocultural contexts (N = 20,209; Canada, Australia, New Zealand, United States, United Kingdom). Multilevel structural equation modelling results indicated that teachers' job satisfaction was positively associated with instructional quality across Eastern and Western settings. The relationship between teachers' job satisfaction and instructional quality was partially mediated by better student–teacher relationships. There were some differences between the cultural settings in how job satisfaction correlated with clarity of instruction and cognitive activation. We suggest that these differences may be accounted for by cultural characteristics leading to different approaches to teaching. Our results suggest that teachers' job satisfaction and the quality of classroom-level relationships may be important indicators of positive instructional outcomes. While schools focus on student outcomes, they should also address teachers' job satisfaction and prioritise the importance of relationships between teachers and students in classrooms.     

Emotional labor and burnout among Turkish primary school teachers

Emotions play a critical role in teaching, especially in primary schools. Teachers have to manage their feelings in order to sustain a positive classroom climate. Managing feelings as a requirement of work is called emotional labor, which is a relatively new area of research in teaching. The main aim of this research was to investigate the type of emotional labor strategies Turkish primary school teachers often use and whether emotional labor is a predictor of burnout for primary teachers in a Turkish context. Also, the authors explore if there is a significant variation in emotional labor in terms of gender and school type (public/private). A survey was conducted with the participation of 370 primary school teachers from Ankara, Turkey. Results indicated that Turkish primary school teachers mostly engage in genuine emotions in their relationships with students. Female teachers use deep and surface acting strategies more often than males. Also, private school teachers were found to use deep acting strategies and display genuine emotions more often than public school teachers. Finally, it was found that emotional labor is a significant predictor of burnout among Turkish primary school teachers.     

An analysis of burnout and job satisfaction among Turkish special school headteachers and teachers,and the factors effecting their burnout and job satisfaction

This study explores issues of burnout and job satisfaction among special school headteachers and teachers in Turkey. The purpose of the study is to determine whether there is a difference between headteachers' and teachers' burnout and job satisfaction in terms of work status, gender and work experiences, and to analyse the factors effecting their burnout and job satisfaction. In this paper, a quantitative approach has been used: 295 subjects (33 special school headteachers and 262 special school teachers) responded to the survey. As the research instruments, the Job Satisfaction Scale and Maslach Burnout Inventory were used to measure job satisfaction and burnout levels in terms of the dimensions of emotional exhaustion, depersonalization and personal accomplishment. The study results indicated that special school headteachers felt less personal accomplishment than special school teachers. However, there were no significant differences between headteachers and teachers on two burnout dimensions, namely emotional exhaustion and depersonalization, and job satisfaction. In terms of gender, males have less emotional exhaustion and personal accomplishment but higher depersonalization than their female counterparts. Females have higher job satisfaction than their male counterparts. In relation to their work experiences, more experienced subjects have higher emotional exhaustion and depersonalization than their less experienced colleagues, and also less job satisfaction than less experienced counterparts. However, more experienced subjects who participated in the study felt higher personal accomplishment than the others.     

An analysis of burnout and job satisfaction between Turkish headteachers and teachers

This study attempted to explore Turkish headteachers’ and teachers’ burnout and job satisfaction relating to work status, gender and years work-experiences. The purpose of this study is to find out whether there is difference between headteachers’ and teachers’ burnout and job satisfaction in terms of work status, gender and years work-experiences. In this study, quantitative approach was used. A total of 290 subjects (80 headteachers and 210 teachers) responded to the survey. As research instruments, the Job Satisfaction Scale (JSS) and the Maslach Burnout Inventory (MBI), were used to measure dimensions of headteachers’ and teachers’ burnout. The study results indicated that headteachers have more job dissatisfaction and depersonalisation than teachers. Males have less emotional exhaustion but higher depersonalisation than their female counterparts. Subjects participated in this study seemed to be different on depersonalisation and personal accomplishment dimensions on the scale in relation to their work years. More experienced subjects have higher depersonalisation and less job satisfaction than their less experienced counterparts. In contrast, more experienced subjects have higher personal accomplishment than the others.     

Emotional job demands and emotional exhaustion in teachers

Teaching entails many demands of an emotional and interpersonal kind. For the current study, emotional job demands were conceptualised as comprising three components: exposure to emotionally demanding situations, emotional labour (use of deep and surface acting) and work focused on the emotional well-being of others. Both emotional job demands and ‘non-emotional’ job demands (that is, general demands such as those pertaining to workload, time constraints and curriculum issues) were hypothesised to predict emotional exhaustion. Two resources, social support and confidence in one’s own teaching practices (teaching self-efficacy [TSE]), were expected to have main and buffering effects. Primary school teachers (N?=?556) completed an electronic questionnaire measuring all study variables. Consistent with hypotheses, general (non-emotional) job demands, emotional demands, social support and TSE, each uniquely predicted exhaustion. In addition, TSE buffered the negative effect of deep acting on emotional exhaustion. Findings shed light on the complexity of the job factors that contribute to the emotionally exhausting nature of school teaching, and suggest avenues for intervention. In particular, they show that strategies for enhancing professional self-efficacy may help teachers manage some of the emotional demands associated with their role.     

建立良好的师生情感关系的意义与途径

目前,在教改中大家都把目光投向新的教学形式、教学手段以及教学方法的研究等内容上,忽视了教师与学生的情感交流。本文从建立良好师生情感关系的意义入手,提出了建立良好的师生情感关系的途径有四个方面：更新教育理念是出发点,热爱学生是根本前提,理解信任学生是增强师生情感的关键环节,建立平等的师生关系是增强师生情感的基本内容。