When one cannot not communicate: A challenge to motley's traditional communication postulates

In a recent article, Motley (1990) challenges the popular axiom that one cannot not communicate by advancing five postulates from a sender perspective. From this perspective, communication is intentional, is interactive, is encoded, requires symbols, and has a fidelity dimension. After detailing nine possible types of communication, the present article offers a receiver perspective, concluding that scholars should be interested in at least six types of communication. The receiver perspective holds that communication can be unintentional, noninteractive, and symptomatic, spontaneous, and nonsymbolic, and without a fidelity requirement. Implications of these perspectives for the study of communication are provided.     

Ethnocentrism,intercultural communication apprehension,intercultural willingness‐to‐communicate,and intentions to participate in an intercultural dialogue program: Testing a proposed model

This study investigates the relationships between ethnocentrism, intercultural communication apprehension, intercultural willingness‐to‐communicate, and college students' intentions to engage in an intercultural dialogue program. Data collected from a survey of 339 students in a midwestern university were used to test a proposed model. The results show that ethnocentrism and intercultural communication apprehension are related to each other and that intercultural willingness‐to‐communicate is influenced by both ethnocentrism and intercultural communication apprehension. Both ethnocentrism and intercultural willingness‐to‐communicate have a direct influence on students' intentions to engage in an intercultural dialogue program, but intercultural communication apprehension does not directly influence intentions. Implications of these findings are discussed.     

On the same page: Improving the connection between public services units in academic libraries

Communication quality between public service units in academic libraries can make the difference between mediocre and exceptional service. If units do not communicate well, patrons may receive inaccurate information and experience short-term frustration, leading to long-term damage to the library's reputation. Poor communication creates adverse effects on employees through decreased productivity, negative work culture, and low morale. This article explores the importance of quality communication through a review of the literature and a case study at one academic library. The authors share practical communication improvement strategies for libraries of every size and fiscal ability.     

An integrated model of parental mediation: the effect of family communication on children's perception of television reality and negative viewing effects

This study proposed and tested an integrated model of parental mediation involving family communication, parental mediation styles, children's perceptions of televised realities and the actual world, and perceptions of the negative effects of television viewing. A total of 348 Korean adolescents participated in a nationwide survey. The findings demonstrated that parental, instructive mediation, in combination with open family communication, increased not only children's perceived disparity between televised realities and the actual world, but also children's perceptions of the potentially negative effects of television. Restrictive parental mediation styles were also found to mediate the role of open family communication on children's perception of negative effects of television. In contrast, co-viewing mediation was not found to directly affect either the children's perceived reality or their perception of negative effects of television viewing.     

Reconstructing Merck's Practical Theory of Communication: The Ethics of Pharmaceutical Sales Representative–Physician Encounters

This essay considers the ways in which Merck, a major pharmaceutical company, trained salespeople to communicate with physicians about its controversial pain drug, Vioxx. Between 2000 and 2004, approximately 60,000 people died while taking the drug. In this study, we analyzed 989 pages of internal training materials that show how Merck taught employees to communicate with physicians. Inspired by Craig and Tracy, we reconstruct the (1) guiding philosophies, (2) assumed problems, and (3) skills and techniques inherent in Merck's practical theory of communication. Using Nilsen's perspective on ethics, we argue that Merck taught a communication approach that obscured physicians' ability to make a significant choice and unnecessarily put more patients' lives at risk. The essay underscores the need to make communication ethics a primary rather than a secondary research concern.     

The relationship between willingness to communicate and solidarity with frequency,breadth, and depth of communication in the sibling relationship

People communicate differently based on their willingness to communicate, along with their feelings of solidarity with the receivers (McCroskey & Richmond, 1987). People who are high in their willingness to communicate and feel close to their receivers would seemingly communicate more frequently and intimately. This study investigated this proposition by considering the late adolescent sibling relationship. College students were asked to complete a questionnaire focusing on the frequency, breadth, and depth of their communication with their siblings. Participants also completed measures of their trait willingness to communicate, their willingness to communicate with their siblings, and their solidarity with their siblings. People's willingness to communicate and willingness to communicate with their siblings was positively related to their frequency, breadth, and depth of communication with their siblings. Solidarity was also found to be positively related to frequency, breadth, and depth of communication.     

There is No Agony Like Bearing an Untold Story Inside You: Communication Research as Interventive Practice

Integrative interpersonal theory implies that relational uncertainty may play a role in the reassurance-seeking and negative feedback-seeking behavior of people with depressive symptoms. We sought to extend the theory by (a) documenting how individuals with depressive symptoms communicate under conditions of relational uncertainty, (b) evaluating actor and partner effects, and (c) utilizing observational measures of reassurance-seeking and negative feedback-seeking. Sixty-nine romantic couples engaged in 50 minutes of conversation rated by independent judges. Multilevel modeling results indicated that the depressive symptoms of actors and partners were the primary predictor of an actor's reassurance-seeking, but an actor's relational uncertainty was the primary predictor of an actor's negative feedback-seeking. The findings illuminate the interplay among depressive symptoms, relational uncertainty, and communication.     

The effects of parent–child communication patterns on children's interactive communication in online communities: focusing on social self-efficacy and unwillingness to communicate as mediating factors

The purpose of this study is to determine which of the following factors influence children's online communication: parent–child communication (PCC), social self-efficacy (SSE), and unwillingness to communicate (UTC). To examine children's online communication, the researchers obtained survey data from 425 elementary school students in South Korea and tested a hypothesized structural model using EQS/Windows. The findings suggest that open communication between parents and children is associated with higher levels of SSE and lower levels of UTC among children. According to the two variables, open PCC has an indirect influence on interactive communication in online communities. Overall, this study offers meaningful results indicating that children's interactive online communication is influenced by their characteristics of interpersonal communication resulting from open PCC.     

Z-Radio,Boston: Teen Journalism,Political Engagement,and Democratizing the Airwaves

This article analyzes a youth organization's struggle to start a low-watt community radio station. The project was envisioned as a way to encourage at-risk youth to become media producers and gain technical and communication skills. It was also seen as a medium through which to communicate about important social and political issues affecting the station's predominantly low-income and minority constituency—concerns not prominently covered in the commercial media. Like hundreds of US urban communities excluded from operating low power FM stations under current FCC regulations, this group initiated a 100 milliwatt AM station with hopes of eventually becoming a 100 watt FM station if FCC regulations were to change. Funding, organizational, logistical, and regulatory issues are discussed, along with obstacles and successes of this initiative and the potential for such programs to engage youth in larger issues of democracy and non-commercial expression.     

The Profound Sound of Ernest Hemingway's Typist: Gendered Typewriting as a Solution to the Problems of Communication

Beginning in the late nineteenth century, the association between women and typewriters first generated and then ameliorated anxieties over the potential unfaithfulness of the writing technology. Typing techniques designed to minimize miscommunication developed in response to fears of and frustrations with the machine. Gendered typewriting reconciled a perception of the typewriter as a powerful means of expression with the desire for a trustworthy mode of communication. Through an examination of literature and typing tutorials, this article shows gender's regulatory function in the pursuit of clear, reliable, and faithful communication processes, suggesting that gender functions primarily as solution to, rather than as a problem for, communication.     

Participatory Communication with Social Media

Abstract Major museums worldwide are starting to use social media such as blogs, podcasts and content shares to engage users via participatory communication. This marks a shift in how museums publicly communicate their role as custodians of cultural content and so presents debate around an institution's attitude towards cultural authority. It also signifies a new possible direction for museum learning. This article reports on a range of initiatives that demonstrate how participatory communication via social media can be integrated into museum practices. It argues that the social media space presents an ideal opportunity for museums to build online communities of interest around authentic cultural information, and concludes with some recent findings on and recommendations for social media implementation.     

Examining the Bidirectional Nature of Topic Avoidance and Relationship Dissatisfaction: The Moderating Role of Communication Skills

This study examined the bidirectional nature of the association between one's own topic avoidance and relationship dissatisfaction. It also explored how perceptions of a dating partner's communication competence and one's own communication efficacy affect this association. Three hundred undergraduates tracked their topic avoidance with their dating partner over a two week period. The results provided modest support for the idea that the association between topic avoidance and dissatisfaction is bidirectional for women, but not men. In addition, for men and women, global dissatisfaction with their dating relationship was a stronger predictor of daily topic avoidance (than daily topic avoidance was of daily dissatisfaction). Initial global levels of relationship dissatisfaction predicted greater levels of topic avoidance and this effect was quite stable over time, particularly for women. The results also revealed that the perception of a partner's communication incompetence was indirectly associated with increases in topic avoidance over time only because it affected one's communication efficacy. Finally, the results indicated that women who were highly efficacious were particularly dissatisfied by their topic avoidance over time.     

Mobile phone text messaging use among university librarians of Lahore city

Short Message Service (SMS) has become a cheap and popular source of communication in today's society. The present study examines the mobile phone text messaging patterns of 96 university librarians from 29 public and private universities in Lahore, Pakistan. Data were collected through a survey questionnaire. Results indicate that university librarians use SMS tools, but do not prefer this technology as a means of communication through phone or e-mail. A majority of librarians use SMS to connect with friends/relatives or for entertainment purposes. They rarely use SMS to communicate with library users, professional colleagues, or administration.     

Dynamic Models of Communication in an Online Friendship Network

In this article, we argue for the usefulness of relational event network analysis to study online communication networks. Unlike other network analytic techniques that require online communication data to be summarized prior to analysis, relational event network analysis uses un-summarized time-stamped data to track the dynamic evolution of communication networks. To illustrate, we use relational event network analysis to analyze the evolution of a communication network within the virtual world Second Life. Results suggest that there are different patterns of communication among nonfriends and friends within the network. Nonfriends tend to communicate with those they have communicated with in the past, reciprocate communication, and close communication triads. Friends tend not to communicate with those they have communicated with in the past, instead preferring to reciprocate communication and close triads. We discuss implications for the study of online communication and identify directions for future research using relational event network analysis.     

Genre Groups in Knowledge Organization

The article is an introduction to the development of Andersen's concept of textual tools used in knowledge organization (KO) in light of the theory of genres and activity systems. In particular, the question is based on the concepts of genre connectivity and genre group, in addition to previously established concepts such as genre hierarchy, set, system, and repertoire. Five genre groups used in KO are described. The analysis of groups, systems, and selected genres used in KO is provided, based on the method proposed by Yates and Orlikowski. The aim is to show the genre system as a part of the activity system, and thus as a framework for KO.     

Organizational Change and Renewal: Can Strategic Communication Methods Ease the Pain? A Case Study from the University of Southern Queensland

ABSTRACT

Strategic communication is not solely the remit of library managers and directors, but is the product of internal culture and engagement with the organization's brand. Libraries need to communicate strategically, in order to demonstrate to individuals across the organization that their message is on point, and that they understand, are committed to, and actively support the university's goals. Much of this work happens via the myriad of interactions library staff at all levels have with students and staff (and indeed community members) of all kinds. When the attitude and behavior of library staff does not truly reflect the library's and the university's branding or goals, this undermines more explicit measures of value. It is important for the leadership of academic libraries to understand and influence how every library staff member views his or her role in the organization, so that their communication is reflective of a confidence in themselves and their profession, and a solid understanding of their institution and the higher education landscape. In large-scale organizational change, both intellectual and emotional buy-in to the organization can wane. We seek to show how a people-centered change process, rather than adversely affecting staff buy-in, could instead increase buy-in to the organizational change.     

eHealth literacy and the motivators for HPV prevention among young adults in Kenya

ABSTRACT

The human papillomavirus (HPV) is one of the most common but preventable sexually transmitted infections that affect males and females but knowledge about it and vaccine uptake remain low. As organizations adopt eHealth communication strategies to communicate about HPV, this study examines the association between eHealth literacy (and related elements) and the motivators for HPV prevention that are based on the protection motivation theory. A survey was conducted among 472 young adults in Kenya and results show moderate eHealth literacy (M = 3.21, SD = 1.03) and online information seeking (M = 3.57, SD = 1.08) but low HPV knowledge and risk perception. eHealth literacy was correlated with HPV knowledge, perceived risk, self-efficacy, and response efficacy whereas online health information seeking were correlated with perceived seriousness of HPV infection. This study suggests examining the discrepancy between online information seeking and knowledge and the disparities in eHealth literacy among young adults in HPV communication.     

Nonverbal immediacy communication behaviors and liking in marital relationships

This study examined the relationship between nonverbal immediacy behaviors and liking in marriages. Findings revealed that a spouse's perception of their partner's use of nonverbal immediacy behaviors strongly correlated with how much they liked their partner (r = .67), and was reciprocal within marital dyads. Individuals married one year or less and those married more than 24 years scored highest in perceived spouse nonverbal immediacy and liking for their partners. The relationship between nonverbal immediacy and liking was consistent regardless of marriage duration. Findings support and expand on previous research in relational maintenance, nonverbal immediacy, and affinity seeking communication behaviors.     

Foreword

With the development of new information and communication technologies, the right to communicate assumes new dimensions, since it is almost impossible to fully participate in the globalized world without access to modern information and communication technologies. South Africa held its first democratic elections in 1994 and has subsequently returned to the international arena. Its citizens should rightly expect to be able to participate in all that this return offers, not only politically, but also economically and socially. Telecommunications are vital to making such participation possible. In recognition of this fact, the newly elected government developed policies and enacted legislation to ensure that the telecommunications sector, and specifically the sole fixed line service provider Telkom, provides South African citizens affordable access to the telecommunications infrastructure whilst providing acceptable levels of service. However, rather than meeting its obligation to the government and the people of South Africa, Telkom has misused its monopoly. The social injustice that this situation creates is critically examined against the background of the right to communicate based on Rawls' principles of social justice and Sen's capability approach.