Intercultural Competence in Technical Communication: A Working Definition and Review of Assessment Methods

The field of technical communication has made notable progress in researching and teaching intercultural issues. Not enough discussion, however, is available on assessing students’ intercultural competence. This article attempts to start this discussion and invite further research. It suggests a working definition to conceptualize intercultural competence and draws upon diverse disciplines to review different assessment methods, including their strengths, drawbacks, and potential applications in technical communication classes.     

Computer-based assessment of Complex Problem Solving: concept, implementation, and application

Complex Problem Solving (CPS) skills are essential to successfully deal with environments that change dynamically and involve a large number of interconnected and partially unknown causal influences. The increasing importance of such skills in the 21st century requires appropriate assessment and intervention methods, which in turn rely on adequate item construction, delivery, and scoring. The lack of assessment tools, however, has slowed down research on and understanding of CPS. This paper first presents the MicroDYN framework for assessing CPS, which is based on linear structural equation systems with input and output variables and opaque relations among them. Second, a versatile assessment platform, the CBA Item Builder, which allows the authoring, delivery, and scoring of CPS tasks for scientific and educational purposes is introduced. Third, we demonstrate the potential of such a tool for research by reporting an experimental study illustrating the effect of domain specific content knowledge on performance in CPS tasks both on an overall performance and on a process level. The importance of accessible and versatile technical platforms not only for assessment and research but also for intervention and learning are discussed with a particular focus on educational contexts.     

Meaningful Understanding and Systems Thinking in Organic Chemistry: Validating Measurement and Exploring Relationships

The purpose of this study was dual: First, to develop and validate assessment schemes for assessing 11th grade students’ meaningful understanding of organic chemistry concepts, as well as their systems thinking skills in the domain. Second, to explore the relationship between the two constructs of interest based on students’ performance on the applied assessment framework. For this purpose, (a) various types of objective assessment questions were developed and evaluated for assessing meaningful understanding, (b) a specific type of systemic assessment questions (SAQs) was developed and evaluated for assessing systems thinking skills, and (c) the association between students’ responses on the applied assessment schemes was explored. The results indicated that properly designed objective questions can effectively capture aspects of students’ meaningful understanding. It was also found that the SAQs can elicit systems thinking skills in the context of a formalistic systems thinking theoretical approach. Moreover, a significant relationship was observed between students’ responses on the two assessment strategies. This research provides evidence that students’ systems thinking level within a science domain is significantly related to their meaningful understanding of relative science concepts.     

Dreams,Strategies and Systems: Portraits of assessment past,present and future

Systems of testing and assessment are shaped in part by personalities and institutions who pursue research insights and technical innovations. Out of these they fashion 'dreams' which drive their efforts to improve these systems. This paper develops this perspective, whilst acknowledging that it overlaps with and complements analyses of assessment systems from social and cultural perspectives. Four different examples are considered. Two from past and current history are the growth, from an origin in IQ testing, of standardised multiple choice tests and the dream of raising standards by external testing. The other two, nascent with their influence yet to be determined, are the dream of improvement by formative assessment and the dream that recent developments in psychology can provide a basis for new and improved assessment practices.     

Food Fights: Cookbook Rhetorics,Monolithic Constructions of Womanhood,and Field Narratives in Technical Communication

Field narratives that (re)classify technical genres as liberating for women risk supporting the notion that feminism is a completed project in technical communication scholarship. This article suggests that technical communicators reexamine the impact of past approaches to critical engagement at the intersections of gender studies and technical communication; cookbooks provide a material example. The authors illustrate how a feminist approach to cookbooks as technical/cultural artifacts can productively revise field narratives in technical communication.     

Assessing the bilingual handicapped student

Federal legislation demands that bilingual children be assessed in their primary language or mode of communication. This means that bilingual children with possible handicapping conditions must be assessed to determine their dominant language, and that further testing must be conducted in their primary mode of communication. This paper explores the issues involved in assessing bilingualism and handicapping conditions (e.g., learning disabilities) of bilingual, culturally different children and evaluates the assessment methods that have been devised.     

Writing in the Health Professions. Barbara A. Heifferon. New York: Longman, 2005. 315 pp.: Health and the Rhetoric of Medicine. Judy Z. Segal. Carbondale,IL: Southern Illinois University Press, 2005. 217 pp

Technical writing instruction often operates in isolation from other components of students' communication education, partly as a consequence of assessment practices that lead to a narrow perspective. We argue for altering this isolation by moving writing instruction into a position of increased programmatic perspective, which may be attained through a means of assessment based on educational outcomes. Two models of technical writing instruction, centralized and diffused, are discussed, and we show how outcomes-based assessment provides for the change in perspective we seek.     

Integration of knowledge management and collaborative learning by technical supported communication processes

To date the development of technical systems to support learning either in schools and universities (CSCL-systems), or in companies (knowledge-management systems) have largely developed separately concurrent, with no or little mutual exchange of experience. The approach presented here seeks to combine the strengths of both lines of development in order that both benefits from each others advantages achieve advantages for each development. Detailed requirements engineering is presented regarding, three research fields: communication theory; learning processes; and a study in companies. The requirements collected led to a sophisticated concept of annotations where annotations serve as communicative contributions, and (segmented) material is used as context. The combination and distinction between communicative contributions, and the material itself is a suitable approach for integrating the advantages of CSCL-systems (communication support) and knowledge management systems (support of content storage). These requirements are combined in a software system, KOLUMBUS, presented with its key features. To gather experience with KOLUMBUS and to convey potential for further improvement, two case studies were conducted. The main results, advantages and further potentials derived from these two case studies are described in this paper. The paper concludes with design recommendations for similar technical systems, as well as organizational hints for CSCL-groups (in schools or universities as well as in companies).     

Toward a critical rhetoric of risk communication: Producing citizens and the role of technical communicators

In this article, we build on arguments in risk communication that the predominant linear risk communication models are problematic for their failure to consider audience and additional contextual issues. The “failure”; of these risk communication models has led, some scholars argue, to a number of ethical and communicative problems. We seek to extend the critique, arguing that “risk”; is socially constructed. The claim for the social construction of risk has significant implications for both risk communication and the roles of technical communicators in risk situations. We frame these implications as a “critical rhetoric”; of risk communication that (1) dissolves the separation of risk assessment from risk communication to locate epistemology within communicative processes; (2) foregrounds power in risk communication as a way to frame ethical audience involvement; (3) argues for the technical communicator as one possessing the research and writing skills necessary for the complex processes of constructing and communicating risk.     

Selection of Technical Communication Concepts for Integration into an Accounting Information Systems Course: A WAC Case Study

A project in writing-across-the curriculum was launched within a nationally ranked baccalaureate degree program in accountancy at a Boston area college. The project team, which comprised faculty from accountancy and technical communication, attempted to integrate technical communication skills, principally writing, into an accounting information systems course. To improve student writing in this way, the team had to determine what kinds of writing activities would successfully introduce accounting students to the discourse of their profession, and had to select, from all the communication skills that might be taught, only those that should be taught to complement the specialized content of the accounting information systems course. The team's collaborative process produced three critical planning decisions that greatly simplified the integration: 1) establishing Joseph Juran's TQM notion of fitness-for-use for evaluating the quality of student communications; 2) selecting only those forms of communication used in the profession's discourse community in assignments; and 3) teaching only those communication skills that support and enrich the principal technical skills taught in the accounting course. This strategy demonstrates that communication skills can be integrated within a technical course so as to enhance the students' understanding of technical content while improving the students' proficiency in written communication.     

The Impact of Student Learning Outcomes Assessment on Technical and Professional Communication Programs

Because of accreditation, budget, and accountability pressures at the institutional and program levels, technical and professional communication faculty are more than ever involved in assessment-based activities. Using assessment to identify a program's strengths and weaknesses allows faculty to work toward continuous improvement based on their articulation of learning and behavioral goals and outcomes for their graduates. This article describes the processes of program assessment based on pedagogical goals, pointing out options and opportunities that will lead to a meaningful and manageable experience for technical communication faculty, and concludes with a view of how the larger academic body of technical communication programs can benefit from such work. As ATTW members take a careful look at the state of the profession from the academic perspective, we can use assessment to further direct our programs to meet professional expectations and, far more importantly, to help us meet the needs of the well-educated technical communicator.     

The Impact of Student Learning Outcomes Assessment on Technical and Professional Communication Programs

Because of accreditation, budget, and accountability pressures at the institutional and program levels, technical and professional communication faculty are more than ever involved in assessment-based activities. Using assessment to identify a program's strengths and weaknesses allows faculty to work toward continuous improvement based on their articulation of learning and behavioral goals and outcomes for their graduates. This article describes the processes of program assessment based on pedagogical goals, pointing out options and opportunities that will lead to a meaningful and manageable experience for technical communication faculty, and concludes with a view of how the larger academic body of technical communication programs can benefit from such work. As ATTW members take a careful look at the state of the profession from the academic perspective, we can use assessment to further direct our programs to meet professional expectations and, far more importantly, to help us meet the needs of the well-educated technical communicator.     

Interactivity and interactive functions in web-based learning systems: a technical framework for designers

The concept of interactivity and its implications for Web-based learning system design is re-examined. The author reviews the literature on the interactivity concept from the perspectives of communication, computer-assisted instruction, distance education, and interactive dimensions and functions for Web systems. A proposal is then made for a technical framework for including such dimensions and functions in Web-based learning systems. To enhance the framework's ease-of-use and overall effectiveness, each interactive function was submitted to two panels of experts for assessment and evaluation in terms of instructional necessity and programming difficulty. A discussion of the panels’ feedback and the potential for future research concludes the article.     

Meta-assessment in a project-based systems engineering course

Project-based learning (PBL) facilitates significant learning, but it poses a major assessment challenge for assessing individual content knowledge. We developed and implemented an assessment approach and tool for a mandatory undergraduate systems engineering PBL-based course. We call this type of assessment student-oriented meta-assessment. Research participants included 131 undergraduate engineering students who carried out team projects requiring conceptual modelling of complex systems. Next, individual students assessed their peer team projects. Finally, the course staff assessed students individually, based on the content knowledge that was reflected in students’ comments to their peers, by using the new meta-assessment tool. The research findings validated the meta-assessment tool which can serve for assessing various PBL courses. Our contribution is twofold: a new approach for assessing project-based undergraduate engineering courses, and classification of meta-assessment methods into three types, where a student-oriented meta-assessment as one of the three meta-assessment methods is our newly introduced and validated method.     

略论技术传播

明确技术传播的概念,有必要把技术传播与科学传播、科技传播这两个相关的概念进行比较.技术传播不能等同于技术知识的传播,它还包括技术经验和技术实体的传播,而技术实体的传播通常被研究者忽视.技术传播的形态可以从传播者、受众、传播途径、技术来源等不同的角度去研究.     

3G技术在新闻直播中的运用

随着第三代数字无线移动通信网络以及多媒体信息服务的迅猛发展,3G视频通信的高可用性已成为业界关注的一个新的焦点。本文着重论述将3G视频技术应用于新闻直播的可行性,描述3G视频直播系统的构建和技术特征．探讨不同制式下的3G运营网络对3G视频直播设备使用的影响和技术应对措施。     

Physiotherapy Student Clinical Education: the influence of subjective judgements on observational assessment

The process of assessing students on clinical placements has to date been under‐researched. In particular, while the involvement of subjective judgements in assessing students has been discussed in the literature, there has been no attempt to look for systematic evidence. This paper comprises the first attempt to relate judgement theory to the assessment of vocational education. Preliminary results demonstrate that physiotherapy assessors made subjective judgements of their students, that these contributed to the determination of assessment grades, and that in certain cases these judgements were erroneous. The relationship of these subjective judgements to the awarding of grades via a supposedly objective assessment instrument is not yet known. Given the widespread use of such assessment instruments across different professions, the question raised is whether all observational assessment systems suffer from similar problems. If students are being judged on criteria not included on assessment instruments, perhaps the other criteria being used need to be made more explicit.     

A Culturally Responsive Intervention for Addressing Problematic Behaviors in Counseling Students

Counseling faculty serve as gatekeepers to protect the public from trainees who demonstrate significant deficiencies in professional functioning. Two issues that have not been thoroughly examined are how different cultural values may intersect with the assessment of appropriate professional competencies and whether the multicultural environment of programs is considered when assessing potentially problematic students. The authors suggest a group systems intervention and provide implications and recommendations for counselor educators.     

恰当的评价工具有利于学生口语交际素质的发展

在新课程、新课标的实施过程中,如何对学生的口语交际能力进行科学的评价,制定成本低廉的评价方案,寻找易于操作的口语交际评价方法与评价工具,这是广大的语文教育工作者在新课标实施过程中亟待解决的重要问题。