MELVYL MEDLINE: a library services perspective

The MELVYL MEDLINE project resulted in the addition of a full five-year subset of MEDLINE to the University of California's (UC) MELVYL online union catalog. As one of the nation's largest MEDLINE end-user searching systems, MELVYL MEDLINE provides online bibliographic access to the biomedical journal literature for all UC personnel at over seventy library sites or by remote access. This paper summarizes the project's accomplishments, reports MELVYL MEDLINE use and its impact on library services, and provides insights for other end-user search systems. The project serves as a model for adding databases to the MELVYL catalog and demonstrates the potential for use by other disciplines of a specialized database when readily accessible. Evaluation results report high user satisfaction and high usage. However, many advanced searching features of the interface are little used by searchers. Effects on library services include marked increases in reference transactions and interlibrary loans, with significant declines in mediated search services. Future MELVYL MEDLINE enhancements include matching search retrievals to journal locations, linkage to an online document delivery system, and consideration of building a superset of databases by combining MELVYL MEDLINE with citations from another database in the MELVYL catalog.     

Outsourced library technical services: The bookseller's perspective

This paper looks at outsourcing library technical services primarily from the perspective of the relationship between outsourcing libraries and their suppliers. It first looks at why businesses outsource and how suppliers gain sufficient advantages to benefit those businesses. The author then extends these concepts to libraries and the booksellers who provide them with these services. Based upon business literature and practical experience, the author outlines some of the potential pitfalls in outsourcing arrangements and what can be done to minimize them. The author concludes with a call to temper enthusiasm for outsourcing in view of the sober realities of doing business in a complex, fast-changing environment.     

Communicating with deaf people:deaf awareness for librarians

Recent legislation in Britain and elsewhere has implications for librarians and othersserving people with disabilities. This paper considers one type of disability: the communicationand information needs of deaf people. A review of the literature indicates that the professionaldevelopment of both health professionals and librarians is not preparing them forcommunication with deaf people. A growing recognition of the need for deaf awarenesstraining among library staff is discussed. A number of training resources are mentioned with achecklist of good communication skills.     

Development of the research lifecycle model for library services

Question:

Can the niche services of individual librarians across multiple libraries be developed into a suite of standard services available to all scientists that support the entire research lifecycle?

Setting:

Services at a large, research-intensive state university campus are described.

Method:

Initial data were collected via concept mapping by librarians. Additional data were collected at conferences and meetings through interactive poster presentations.

Main Results:

Services of interest to scientists for each of the stages in the research lifecycle were developed by the team to reflect the wide range of strengths of team members in aggregate.

Conclusion:

Input from researchers was the most effective tool for developing the model. A flexible research lifecycle model can be developed to match the needs of different service groups and the skills of different librarians.     

The Research Funding Service: a model for expanded library services

Traditionally, libraries have provided a modest amount of information about grants and funding opportunities to researchers in need of research funding. Ten years ago, the University of Washington (UW) Health Sciences Libraries and Information Center joined in a cooperative effort with the School of Medicine to develop a complete, library-based grant and funding service for health sciences researchers called the Research Funding Service. The library provided space, access to the library collection, equipment, and electronic resources, and the School of Medicine funded staff and operations. The range of services now includes individual consultation appointments, an extensive Web site, classes on funding database searching and writing grant applications, a discussion series that frequently hosts guest speakers, a monthly newsletter with funding opportunities of interest to the six health sciences schools, extensive files on funding sources, and referral services.     

A technical services perspective of implementing an organizational review while simultaneously installing an integrated library system

In December 1992, Appalachian State University Library personnel embarked on a lengthy, wide-ranging assessment of the Library's organizational structure. In March 1994, after over a year of preparation, examination, and study, a steering committee presented a new organizational model to Library staff and faculty. In February 1994 a contract was signed to install a new integrated library system (INNOPAC). The latter half of 1994 was devoted to implementing the new organizational model while simultaneously installing the new automated system. This paper describes the unique challenges this situation presented to the organization from a technical services perspective.     

Sleeping giants: towards an understanding of the needs of deaf people

^* Fictitious names have been used to protect these individuals.
was pre-lingually deaf, from three generations of deaf people. Today she is outgoing and successful in her job, and a ready communicator with everyone, deaf and hearing alike. Her communicating idioms, with both groups, are rich. She benefited from the twin forces in her childhood of family (all her family were highly attuned to the non-verbal idioms of communication) and one grandmother (who was hearning, and who provided what came to be seen as teh key intervening role at that time in Joan's development of a second language, the idiom of spoken English). Her own intellectual drive was the final component in a combination of motivating influences which led her to respond to both the financial and social necessities to gain verbal codes, leading to an ability to read and to understand what she read. She remains totally deaf and she knows that her speaking voice is not understood by strangers. Frank ^{* *} Fictitious names have been used to protect these individuals.
is a regular reader of newspapers, at least, that's what you would think if you saw him regularly. He does know certain words (or rather parts of words) and he constructs a story from his understanding of whatever catches his eye. At his job, which he does with skill, he is confident and earns the trust of colleagues and superiors. He is, however, illiterate. He knows that if he is seen to be ‘reading’ he will sustain the image he has created that he can read: he acts like a literate person. He is confident and competent in what he knows, which is enough for the regular and recurring nature of the tasks he is asked to perform in his job. He is knowledgeable and defensive about that knowledge but as a accepted at work, but any change or new demand, print-based, would sweep away his precarious confidence and, probably along with that, his job.

     

The benefits of library liaison programs for small libraries: an overview

Library liaison programs are commonly used and provide a successful framework for communication in academic libraries. Liaison programs, whereby librarians are formally designated as the primary contact between the library and one or more departmental or administrative units, are proven to improve the transfer of information between the library and users, to improve the quality of collections and services, and to enhance the library's image. Previously published literature on liaison programs is primarily devoted to large-scale liaison programs in academic settings, the market where this model is commonly employed. Small hospital and other smaller libraries are nearly absent in the literature, reflecting the low level of liaison use in the smaller library setting. This article invites hospital and other smaller libraries to explore the liaison model by presenting common liaison goals and activities that are not only pertinent to, but also scalable, adaptable, and adoptable by smaller and larger libraries alike.     

The marketing audit: a new perspective on library services and products

A marketing audit enables a library to look at audiences, services, and products with a structured approach. The audit can be used to assess operations and to provide a framework for ongoing decision making, evaluation, and long-range planning. An approach to the audit process is presented and its application is demonstrated in a case study featuring the American Hospital Association Resource Center.     

论高校图书馆社会化服务的模式

本从创新、教育、信息方面论述了图书馆在知识经济中的作用，分析了与公共图书馆相比高校图书馆所具有的优势，探讨了高校图书馆面向社会服务的模式。     

Building bridges: towards integrated library and information services for mental health and social care

This research focuses on identifying the information needs of health professionals, social workers and staff from voluntary agencies, who work together in the provision of services for people with a mental illness. The aim is to provide a fully integrated library and information service for mental health and social care. A number of recent government reports have prompted this research. These have culminated in the publication of the National Service Framework for Mental Health. It was decided to conduct a qualitative study using 17 semi‐structured interviews with individuals and multi‐professional groups. A thematic analysis highlighted a number of key themes including: information need, information seeking behaviour and information flows. Results have indicated that because of the dispersed nature of mental health services, across primary and secondary care, and from statutory and non‐statutory organisations, information technology is viewed as the only realistic vehicle to provide the required information. As specialist mental health trusts are configured, covering wider geographical areas, this can only increase the reliance on information technology, for information access and information sharing.     

Strategic library and information services models for the visually impaired persons: The South African Library for the Blind perspective

The South African Library for the Blind (SALB) contributes to the quality of life of print-impaired people encouraging independence through access to information, informed decision making, and taking pleasure in the enjoyment of recreational reading. In realizing the vision, SALB implemented two strategic models; agent mini-libraries and comprehensive mini-libraries. Management and administration of the services rendered is covered in detail. The project was pioneered in one of the provinces and has been rolled out to other provinces. The paper highlights how visually impaired people experience in a tangible manner, assistive technologies, training and interaction with community members and use libraries.     

Recognizing the variety of need–library services to older people*

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AHEC library services: from circuit rider to virtual librarian

The North Carolina Area Health Education Centers Library and Information Services (NC AHEC LIS) Network provides library outreach services to rural health care providers in all nine AHEC regions of North Carolina. Over the last twenty-five years, the AHEC and university-based librarians have collaborated to create a model program for support of community-based clinical education and information access for rural health care providers. Through several collaborative projects, they have supported Internet access for rural health clinics. The NC AHEC Digital Library—under development by NC AHEC, University of North Carolina at Chapel Hill, Duke University, East Carolina University, and Wake Forest University—will further extend access to electronic biomedical information and resources to health professionals in a statewide digital library.     

Providing library services for an enterostomal therapy nursing education program.

Serving a hospital-based educational program such as the School of Enterostomal Therapy (E.T.) provides the opportunity to teach library skills and expand library services to meet the needs of a growing specialty. This article includes: a synopsis of the E.T. educational program, a history of the specialty, and an explanation of the separate library services provided to students and faculty. Search strategy developed to more easily access literature pertinent to the E.T. nurse is described and examples given.     

服务接触对图书馆服务质量的影响实证

图书馆服务接触是读者感知图书馆服务质量的基础.论文从图书馆服务接触视角人手,对服务环境、服务人员、服务方式建立观测量表,并在问卷调查的基础上,通过交叉分析、相关性分析、回归分析等方法,分析了用户的部分个体特征、服务接触相关因素对用户感知服务质量的影响.