Success,Failure, Innovation and Uncertainty in Changing Times: A Selective Bibliography of Literature on Reference Services Since the 1980s

ABSTRACT

A selective annotated bibliography of literature about reference services from 1984 to the present. The selected writings highlight how reference service has been challenged and changed over the last 20 years as a result of technological advances, shifts in information-seeking behavior, and inadequate monetary and human resources. This bibliography is meant to provide further reading on the topics covered by the articles in this issue on the current state and future of reference services.     

Meeting the Information Needs of Constitutionalist Patrons

Abstract

This paper attempts to illustrate the challenges that a reference law librarian might face when facing the information needs of Constitutionalist patrons.Constitutionalist patrons here are defined as members of a diverse community of groups that challenge the validity of the mainstream legal system in a variety of ways.The paper provides background on the different types of patrons who fit the generic category of Constitutionalist, explains the theories that these patrons use to view the legal system, and discusses sources and materials that are of interest to them.The intention of the paper is to provide the reference librarian with the necessary background information to understand the perspective from which the patrons approach the law library.     

Reference Librarians Speak for Users: A Learning Commons Concept That Meets the Needs of a Diverse Student Body

ABSTRACT

This article describes creating a learning commons at a main campus library.     

When it's all Greek: The Importance of Collaborative Information Literacy Outreach Programming to Greek Student Organizations

This article examines the rationale and benefits of establishing collaborative outreach partnerships between academic librarians and student services professionals to meet the information literacy needs of Greek students. Through a literature review and case study, the authors discuss the realities involved in facilitating this kind of collaboration and its potential to create meaningful co-curricular outreach programming.     

Staffing an Information Desk for Maximum Responsiveness and Effectiveness in Meeting Research and Computing Needs in an Academic Library

Once widely accepted as a librarian-staffed research hub in academic libraries, the reference desk has become a source of wide-ranging debate. Desks have been reconfigured, combined, and in some cases eliminated. In many libraries, the traditional Reference Desk has evolved into the Information Desk to provide immediate answers to preliminary research and computing questions at a visible service point. In its new incarnation, some have questioned the necessity of librarian service at the desk. However, although transaction content has changed over the years, librarians continue to be indispensable at the desk, providing instruction and ensuring consistent, patron-centered service to meet users’ immediate needs.     

试论数字图书馆的信息参考服务

信息参考服务是图书馆读者服务的一项重要内容。对用户来说,理想的数字图书馆信息参考服务模式是:智能化的数字图书馆系统、完善的用户教育培训加上高度有效的个别咨询三位一体的机制。表2。参考文献6。     

University of Central Florida Librarians on Location

Abstract

Librarians on Location is an innovative project implemented at the University of Central Florida and is designed to move reference service out of the library to meet the needs of students. At two campus locations outside of the library, librarians use a wireless laptop to provide reference service and demonstrate library resources. The intent is to proactively meet the information needs of those students and faculty who might otherwise remain unaware of the extensive resources provided by the library. The nature of the project also addresses differing information-seeking styles in an informal setting. Because of the location in different buildings on campus, the project enhances the library's visibility to faculty, administrators, and students. Librarians on Location is one part of an ongoing and innovative outreach program at the University of Central Florida Library.     

Digital Reference in Slavic and East European Studies with an Examination of Practice at the University of Illinois and the Library of Congress

SUMMARY

This article presents a survey of digital reference trends in the United States with an emphasis on services for Slavic and East European studies. It is based on the author's experience as a Slavic reference librarian at the University of Illinois (Slavic Reference Service) and the Library of Congress (European Division). Topics include the conflict between print and digital resources, coping with electronic serials, full-text databases and websites, digital communication tools such as e-mail, chat, and web forms, the proliferation of websites from Eastern Europe and the NIS, and opportunities for bibliographic instruction via the web. The article concludes with suggestions for keeping current and ideas for possible reference collaboration among Slavic and East European studies librarians.     

伊利诺伊大学图书情报研究生院就业信息服务分析与启示

[目的/意义] 针对当前我国高校毕业生就业难的问题,为提高图书情报专业毕业生的就业核心竞争力,对图书情报专业院系就业信息服务的开展进行探析。[方法/过程] 对美国伊利诺伊大学图书情报研究生院向其学生提供的工作列表信息、信息性面试、就业指导、专业组织和邮件列表信息以及密切联系招聘单位等就业信息服务进行分析研究。[结果/结论] 提出可供我国图书情报院校开展就业信息服务的启示:广泛深入地开发就业信息资源,系统连续地搜集就业信息,开展多样化的就业信息服务,提高就业信息服务的效率以及准确及时地提供与传递就业信息。     

Meeting Nontraditional Medical Information Needs for the Unique Populations and Geographically Remote Locations of Alaska

ABSTRACT

The types of information required by hospital and clinical staff can be greatly influenced by the geography and culture of the area in which they operate. In some situations, information must be acquired from sources that fall outside the traditional provisions of a medical or reference library. This article provides examples of the unique information needs of clinical staff serving a primarily Native Alaskan and Native American clientele in Alaska. It also presents sources and personnel utilized to meet those information needs outside of traditional reference sources.     

大学图书馆知识创新的信息服务模式研究

知识创新的信息服务必然是21世纪图书馆服务的主流趋势。对高校图书馆知识创新的信息服务模式——知识创新型参考咨询服务模式、个性化与学科化服务模式、信息集成化服务模式、智能化信息集成服务模式和学科信息门户服务模式进行分析,探索网络环境下知识创新的信息化服务模式,提高图书馆创新服务能力,满足用户的具体需求和特定用户的需求。     

Effectiveness of a Liaison Program in Meeting Information Needs of College of Pharmacy Faculty

This article describes the creation and implementation of focus groups to evaluate the effectiveness of a health sciences library's liaison program of the College of Pharmacy faculty and to better understand the faculty's information needs in order to design new and improved library services. The liaison services support the teaching and research needs of faculty and students through literature research, classroom teaching, and an extensive library collection of pharmacy literature. Focus group results demonstrated a high level of satisfaction with library liaison services and collections. Opportunities exist for expanded interaction with graduate students and greater marketing of library services to increase faculty awareness of specific library programs.     

Adapting Reference for a Unique Group of Distance Learners

Abstract

When a university acquires the library of a national institute and the institute's active and worldwide membership expects continued and uninterrupted access to services from the collection, Shockwaves can reverberate throughout the university's main library and among its staff. This was especially true for the Reference Department of the University of Mississippi's J. D. Williams Library, which acquired the library collection of the American Institute of Certified Public Accountants (AICPA) in 2001. This article addresses the various challenges, problems, successes, and other situations experienced in offering reference service to unique users who are never present.     

Leveraging Strengths and Meeting Demands: The Construction of a Modern and Comprehensive Electronic Reserves Service at Central Michigan University

The digitization of information has transformed how colleges and universities function; virtual classrooms, online course management systems, and digitized content have become the norm. Electronic reserves are the fulcrum of this transformation. Colleges and universities now have the opportunity to utilize their resources in new and transformative ways in order to provide the most effective education experience possible. For these dynamic opportunities to be fully realized, however, institutions must address the unique challenges that digital media create. This article analyzes how Central Michigan University changed the way it operates to create a modern and comprehensive electronic reserves system.     

信息环境下传统参考咨询服务的应对——基于服务营销学的策划与运作模式

探讨在信息环境下。图书馆引入服务营销学的服务蓝图流程设计和服务营销组合因素分析，对传统参考咨询服务进行策划，优化资源组合，提高服务质量。并以地市级公共图书馆为例进行设计，通过实例分析。指导实际运作。参考文献5。     

Changing the Face of Reference: Adapting Biomedical and Health Information Services for the Classroom,Clinic, and Beyond

This article describes how the reference department at a large academic health sciences library evolved to address the clinical and research information needs of the parent organization without losing its close connections to the classroom and curriculum. Closing the reference desk, moving to on-call and house call models, designing positions such as clinical research librarian and basic biomedical sciences librarian, finding alternative funding to grow the department, providing technology and training to facilitate librarians' work, and developing programming for and taking advice from library clients facilitated efforts to create a relevant presence and solidify the library's place in the university community.