The Reference Librarian as Middleman

No abstract available for this article.     

The Reference Librarian as Personnel Administrator

No abstract available for this article.     

The Reference Librarian as Mediator:

No abstract available for this article.     

The Reference Librarian as Information Intermediary:

No abstract available for this article.     

学科馆员与参考馆员的比较分析

从学科馆员和参考馆员产生的历史背景、知识结构以及服务重心、对象、内容、模式、素质能力要求等方面对二者进行了比较分析,明确提出参考馆员向学科馆员角色转变是信息服务发展的必然趋势。     

The Reference Librarian Who Teaches

No abstract available for this article.     

The Developing Reference Librarian:

The learning of librarians continues beyond the awarding of the MLS. Continuing professional development is necessary for librarians to anticipate and position themselves for the changing information field and changing client needs. Practitioners on all organizational levels must recognize and support the importance of this activity. Administrators are accountable for providing clear institutional values and job expectations, and for creating an environment and incentives that nurture professional development. Librarians have the individual responsibility to recognize personal strengths and developmental needs, to realistically assess career changes and educational opportunities, and to contribute to the professional development of their colleagues throughout the profession.     

参考馆员与学科馆员的比较研究

参考馆员（reference librarian）与学科馆员（subject librarian）是图书馆读者服务中的两个专有名词,他们的职责都是为用户提供信息咨询服务,二者既有区别又有联系。本文试从他们的历史发展、涵义以及服务对象、方式、内容、模式、素质能力要求等方面来阐述两者的异同与关系。     

The Making of a Reference Librarian

No abstract available for this article.     

The Reference Librarian as Non-Expert: A Postmodern Approach to Expertise

SUMMARY

This article explores the postmodern psychotherapeutic view of the therapist as a non-expert. The author seeks to draw an analogy between the professional expertise and knowledge of the reference librarian and the expertise of the psychotherapist, with special reference to the postmodern idea of the posture of non-expertise. Reference librarians will provide a higher degree of user satisfaction to patrons when the reference interview is approached as a collaborative and dialogic process that is grounded in the attitude of non-expertise. The stance of the reference librarian as non-expert will move the profession of librarian-ship away from the technocrat/expert model and back towards its earlier mission of service and human-centered values.     

The Ethics of Reference Service for the Public Librarian

The ethics of library service are concepts that novice librarians must be educated to, and believe in. Supervisors must make sure that trainees understand the basic documents published by the American Library Association, The Library Bill of Rights, and The Statement on Professional Ethics. Not only the precepts of intellectual freedom, and confidentiality of library records and reference transactions are involved in observing the tenets of these documents, however. Equal treatment for all means equally courteous and thoughtful treatment of all the patrons one serves. Personal beliefs and prejudices make perfection in complying with the ideal difficult, but every librarian must try to live by the ideal in all dealings with the public. The rewards of this behavior are not only those of knowing that one has done one's best, but the contribution made to the success of the employing institution.     

The Reference Librarian and the Business Professor

Abstract

Strategic alliances are proliferating in the corporate world. They offer the participants an opportunity to pool limited resources, skills and capabilities to achieve common objectives that the partners may well be unable to achieve working alone. Strategic alliances can exist among a variety of partners, but making them work requires an understanding of common objectives, a commitment to those objectives and flexibility. The development of a successful strategic alliance between a university reference librarian and a business school professor is described.     

Evaluating the Reference Librarian

No abstract available for this article.     

试论参考咨询馆员

本文在阐述图书馆参考咨询馆员的由来与发展、地位与作用基础上，重点论述面对时下信息化、多元化、专业化的读者需求，参考咨询馆员应具备的资格与职责能力和素质。     

Evaluating the Reference Librarian

No abstract available for this article.     

The Information Specialist and the Reference Librarian

No abstract available for this article.     

参考馆员制度的建立与实施

就上海图书馆目前推出建立参考馆员制度,提高图书馆窗口服务质量作了全面深刻的分析和评述,并根据作者切身的工作体验,进一步阐明了参考馆员的设立是现今图书馆改革发展的必然趋势,也是图书馆优化人才知识结构,提高参考咨询服务质量强有力的举措.     

The Serials Librarian and the Reference Department:

Reference librarians are persons who deal with users directly, providing services which cover a wide range of subjects and formals. Sometimes these librarians have subject expertise or are strong in certain areas. Serials librarians are also providing services to users but the nature of their contribution is sometimes overlooked, often misunderstood. The serials librarian can provide a useful link to the world of periodicals, journals, directories and other reference sources because he or she is familiar with the types of materials available, the treatment of serials, and the problems which are posed by this format's complexity. This paper presents the role of the serials librarian not only as a technical services professional, but also as a valuable associate to reference and public services. The main purpose of this discussion is to describe ways in which both reference and serials librarians can work together toward the ultimate goal of providing quality patron service.     

网络实时咨询服务中的参考馆员

本文简要介绍了图书馆参考咨询馆员在网络实时咨询服务中应具备的素质及在图书馆中的地位。