咨询的"望、闻、问、切"——咨询技巧漫谈

联系中医的“望、闻、问、切”四法,谈论了有关咨询的技巧,包括同咨询对象的交流对话以及检索范围和检索途径的确定。     

Reference and Media-Instruction by Any Means Necessary

Summary

Reference services involve using technologies to teach users how to locate and use needed resources. The use of various media for the presentation of library instruction has gone on since the 1930s. A chronology of the use of film, slides, audio tape, videotape, television, and computer-assisted instruction is presented here with brief commentary on the positive and negative aspects of the use of each type of technology and some combinations of technologies for instruction.     

Reference Services Over the Past Century: Moving from the Center to the Fringes

ABSTRACT

This article describes the current state of reference work in an age of disintermediation, in which users no longer see the librarian as a necessary intermediary, and advises instruction as a necessity in an age when users cannot distinguish the scholarly and authoritative from the questionable and popular, and increasingly do not comprehend the notion of plagiarism, or the value of original thought.     

高校图书馆全方位学科咨询服务创新实践

随着信息量的激增和读者对信息需求的进一步提升,高校图书馆在咨询服务方面面临着服务方式变革的巨大挑战。从以往传统图书馆的阵地服务和被动服务到深入院系主动提供服务,需要创新与实践。上海交通大学图书馆在学科咨询服务改革中首创IC2学科服务模式,基于读者需求调研分析,挖掘读者信息需求规律和信息咨询行为规律,协同各部门开展全方位学科参考咨询服务创新实践,以探索高校图书馆学科咨询服务发展之路。     

中外大学图书馆教学支持服务创新比较研究

论述大学图书馆网络环境下创新教学支持服务的必要性,从电子教学参考服务、多媒体课件开发支持、学科信息门户、学科馆员等4个 方面,对中外大学图书馆进行比较研究,总结我国大学图书馆教学支持服务创新已取得的成绩和存在的问题,借鉴西方大学图书馆的先进经验 ,对今后的教学支持服务提出若干建议。     

网络环境下高校图书馆参考咨询服务的发展趋势

论文着重论述了网络环境下高校图书馆参考咨询服务在信息索取方式、信息内容和服务模式等方面所发生的变革及其发展趋势。     

Engaging a Wider Community: The Academic Library as a Center for Creativity,Discovery, and Collaboration

Academic libraries have reported long-term declines in circulation, reference transactions, reserves, and in-house library materials usage. Increasingly, libraries are perceived as being less critical to the academic enterprise. Are these trends irreversible? Perhaps public libraries and some innovative academic libraries can provide us with some answers. A 2014 IMLS survey of public libraries reported increased visitation and circulation over the past decade. Community outreach, in the form of programming, and investments in collection development contributed to these outcomes. Purchasing additional public workstations also bore results. This article discusses these and other findings along with ways to re-conceptualize our mission and marketing goals. In addition, it also outlines different strategies for using programming and technology initiatives to help academic libraries reconnect with a broader community paying particular attention to experiences at Montclair State University.     

高校图书馆应当重视大学生阅读素质与能力培养

高校图书馆在做好文献信息资源建设,为读者提供文献信息服务的同时,更要突显图书馆的读者教育功能,指导学生阅读应该成为图书馆服务工作中的一项重要内容而加以重视。     

How Do We Learn?: Contributions of Learning Theory to Reference Service and Library Instruction

Summary

This article focuses on some major contributions from learning theory that impact how adults learn. Following an overview of two major learning theories—behavioral and cognitive theories—the authors discuss four factors that affect learning. These are attention, perception, memory, and contiguity and practice. Other topics presented include prior knowledge effect and transfer of knowledge problems. The article closes with five recommendations for incorporating results from learning theory research into reference service and user instruction.     

高校图书馆数字参考咨询存在的问题及发展策略

数字参考咨询服务是网络环境下高校图书馆参考咨询服务发展的核心业务。文章分析了高校图书馆数字参考咨询服务的特点、现状及存在的问题,展望了高校图书馆数字参考咨询服务的发展趋势,提出了高校图书馆数字参考咨询发展的策略。参考文献6。     

Innovative Methods for Providing Instruction to Distance Students Using Technology

Abstract

Bibliographic instruction is one of the major challenges facing libraries that support distance students. Most libraries have neither the budget nor staff to send librarians to all places students might be located. This paper will examine three innovative methods tried at Nova Southeastern University for providing quality bibliographic instruction to distance students: one synchronous, another asynchronous, and the third combining features from both synchronous and asynchronous methods of delivering instruction.     

国内高校图书馆网上咨询服务现状与分析

文章通过对几年高校图书馆开展网上咨询服务现状的调查与比较，指出了国内图书馆开展网上咨询服务存在的问题，并提出了发展思路。     

虚拟咨询服务的质量控制问题探索

现代社会要求图书馆提供高质量的虚拟参考咨询服务，我国图书馆界尚未形成统一的虚拟参考咨询服务评价体系，建立图书馆虚拟参考咨询服务质量控制体系，对图书馆的参考咨询业务的发展方向、发展水平以及未来图书馆服务目标的实现具有重要意义。     

高校图书馆参考咨询机制建设问题探讨

高校图书馆参考咨询工作是高校图书馆的重要工作。高校图书馆要提升自身的服务层次和水平,主要通过参考咨询工作来实现。要做好参考咨询工作除了在人力、物力、财力等方面应有所倾斜外,参考咨询本身的机制建设不容忽视。只有有良好的机制作保证,参考咨询工作才可能稳定、可持续有效地开展起来,从而推动图书馆其他工作向前迈进。     

我国知识服务业的发展与专业图书馆知识服务

中国加入WTO后，知识服务业将成为推动知识经济发展的新的增长点，也给国内咨询业的发展带来了良好的机遇和不小的竞争压力。专业图书馆在开展知识服务中将大有可为。     

数字参考咨询2.0的图书馆信息互动机制

数字参考咨询2.0是基于网络环境下形成的一个综合技术、资源、理念和服务的开放性和社会性信息咨询与检索系统,其通过基本参考咨询方式、同步数字参考咨询方式、异步数字参考咨询方式、合作数字参考咨询方式、移动参考咨询方式、3G手机、3G笔记本、QQ咨询、中国移动飞信服务等完成信息互动过程。数字参考咨询2.0本质为鼓励用户通过现实或虚拟的方式参与一切咨询服务。若图书馆的信息生态系统结构和功能健康,则数字参考咨询2.0可开展强大的信息服务。     

Using Assessment Results to Reinforce Campus Partnerships

In response to calls for accountability, academic libraries have increased their assessment efforts. Although the University Library at Colorado State University–Pueblo has been engaged in student learning outcome assessment for several years, it has recently expanded its system of evaluation to share the results of information literacy assessments with teaching faculty. This was done in an effort to demonstrate the value of library instruction to the faculty of a small, regional campus. Several benefits have been realized as a result of this move, including stronger partnerships with course instructors and other departments engaged in academic support.     

The Role of Reviewing Media in the Selection of Classical Recordings

This study examines the relationship between the reviewing media and classical music recording collections in libraries in order to determine if reviews are an important selection tool for these collections. As previous studies have shown that there is a correlation between the number of reviews a work receives and the number of libraries owning that work, it is hypothesized that this relationship holds true for classical music recordings. A second hypothesis is that a correlation exists between the nature of the reviews, positive or negative, a recording receives and its ownership by libraries. The number and direction of a random sample of two hundred classical recordings released in 1989 is tallied from the review index in MLA Notes, as is the number of OCLC libraries owning each item. These data suggest that there is no correlation between the number of reviews a work receives and the number of libraries owning that work, nor between the number of positive reviews a work receives and its ownership by libraries. Possible reasons for these findings are discussed, and further questions are raised.     

Survey of the Confidence Levels of Public Service Librarians in Using Electronic Reference Sources

Summary

The Internet Self-Managed Work Team of the Queens Borough Public Library surveyed a stratified random sample of public service librarians to determine their confidence levels of using electronic resources to answer reference questions. Two test groups were used to fine-tune the survey instrument, and a control group of non-public service librarians was used for comparison purposes. Questions were categorized into nine types, including Internet, Catalog, Telnet and Test. The results demonstrated high confidence levels in using the Library's Catalog and lower results in using the Internet. The lowest confidence levels were for questions dealing with personal computers and handling customer complaints about the Internet. Branch size, position, or rank of the respondent did not affect confidence levels in any predictable fashion.     

英美数据管理计划与高校图书馆服务

[目的/意义] 为我国开展数据管理计划服务提供参考和借鉴。[方法/过程] 以科研人员数据管理计划服务需求框架为研究基础,选取英美两国20所开展科研数据管理计划服务的高校图书馆作为研究对象,结合两国科研资助机构发布的数据管理计划政策,以高校图书馆的官方网站为数据源,分析总结数据管理计划服务的内容。[结果/结论] 资助机构数据管理计划政策推动高校图书馆数据管理计划服务的产生,高校图书馆数据管理计划服务内容多样,但水平不一。