Selecting Electronic Document Delivery Options to Provide Quality Service

Abstract

Providing electronic document delivery (EDD) services to off-campus students can be a challenge. Methods of delivery that work well for one group of users might not work at all for another group. Knowing and using the different EDD service options to accomplish the goal of providing quality service to students results in a win-win situation. Student expectations of timely delivery of material are met and the department develops a reputation of dependable quality service. Library users have raised expectations from the 24/7 services available through the World Wide Web. Providing EDD of information to the researcher's desktop helps the library meet these needs and expectations. However, the options for desktop delivery can also be overwhelming, so knowing how and why different software and delivery methods work enables the practitioner to control the outcome of the transaction. This control over the service also ensures that quality service expectations are met by the library since the practitioner has the ability to use a variety of delivery options to the user's desktop.     

Collaborating on Electronic Course Reserves to Support Student Success

Abstract

As we move into an era in which an increasing amount of information is available in digital form and more universities and colleges are providing distance education courses, electronic course reserves are becoming an essential part of library services. The Digital Reading Room (DRR), an Athabasca University collaboratively developed e-reserves system, facilitates immediate student access to faculty selected, course specific resources in a variety of media and promotes increased use of electronic information resources. To encourage student success in a digital environment, the Library has worked with Faculty to create information literacy tools designed to help students become better researchers and information consumers.     

The Ins and Outs of Providing Electronic Reserves for Distance Learning Classes

Abstract

Distance Learning Library Services at the University of Kentucky provided an electronic reserves service as a pilot project for distance learning courses in the 2000–01 academic year. Distance Learning Programs, which is a part of the Distance Learning Technology Center, funded the project. Policies and procedures were formulated, an account was set up with the Copyright Clearance Center, and the service was marketed. Our first electronic reserves were available for the Fall 2000 semester.     

Jobs and Changes in the Technological Age

No abstract available for this article.     

Closing the Distance: Bringing a Personal Librarian Program to Online Learners

ABSTRACT

In an effort to bridge the gap between the one-on-one attention that students receive when they come into the library and the attention given to online learners, the University of West Florida Libraries added an online learner component to its Personal Librarian Program. Personal librarian programs provide an opportunity for individualized outreach to students and can be particularly beneficial to online learners who may not receive it otherwise. While much of the literature on outreach to online students focuses on embedded librarianship, a personal librarian program emphasizes a direct connection and fosters an independent and strong relationship between the librarian and the student. The implementation of a personal librarian program for online learners by the University of West Florida has had successes and challenges that illuminate lessons for other institutions considering implementations of similar programs.     

All Aboard the eTrain

Abstract

As more and more library resources become available through the Internet, and as libraries move to 24/7 access to their collections and services, library instruction must move to this environment. The question is how to best move instruction to the Web while continuing to provide quality interactive sessions that are meaningful to the patron. While much of the literature dealing with developing online instruction focuses on for-credit courses, most librarians still reach the majority of their patrons through one-time instruction sessions. This paper looks at how one large urban university began moving its one-time instruction onto the Web, exploring the main developmental efforts in this area, including dedication to process, content quality, faculty input, and student feedback.     

A Kaleidoscope of Learning Styles

Abstract

Our library intends to create a tutorial to assist students in library research. In preparation, we need to understand the diverse learning needs of students. Some students seem to thrive in the online environment while others feel at a loss. A review of learning styles literature reveals that many adult learners require personalized, interactive learning environments. The author reviewed library tutorials to identify models of library instruction that meet the needs of such students. This paper serves as background and literature review for an interactive workshop on learning styles and the Internet, which was presented at the conference.     

Collaboration Between Distance Education Faculty and the Library

Abstract

At a university with no centrally administered distance education (DE) program, the library is faced with the challenge of not only identifying but also supporting a rapidly increasing number of disparate DE initiatives. In this environment, a one-size-fits-all approach to inviting and encouraging faculty collaboration in the integration of library research into the DE curriculum was not sufficient. This presentation will discuss various methods used at one university to increase the level of collaboration between the library and distance education (DE) faculty.     

ARMs,OCLC Internet Services,and PURLs

Abstract

Internet communication delays adversely affect the performance of online services like those offered by OCLC. This article discusses some of OCLC's efforts to provide more consistent communication performance. This includes the use of Alternate Routing Methods (ARMs) and specialized URLs.     

Streamlining Document Delivery and Interlibrary Loan Services for Distance Learners

Abstract

Technological advances in the processing of interlibrary loans have enabled libraries to deliver materials electronically to users. Delivery is especially beneficial for distance education students for whom typical interlibrary loan services are often not a viable option. The author conducted a survey of libraries that serve distance education students to determine which systems and processes, used in traditional interlibrary loan, are transferable to the delivery of materials from the “home” institution to off-campus students. To complement the survey, the results of a case study of experiences at Western Michigan University (WMU) are presented. WMU uses ILLiad and SFX systems to facilitate the request and delivery of interlibrary loan and document delivery requests to students both on and off-campus students.     

A Study on Using Rubrics and Citation Analysis to Measure the Quality of Doctoral Dissertation Reference Lists from Traditional and Nontraditional Institutions

Abstract

As distance education programs continue to grow, so do the services offered by libraries to the communities created by such programs. However, for these programs to be successful, the people that they are intended to serve need to be aware of the support and services available to them. Without such awareness, the services will go unused. Through a survey, the librarians at Emporia State University learned that making distant students aware of services was essential to the success of distance learning library services. Librarians discovered that creating a marketing plan to guide the marketing process was essential. This tool serves as a road map to visually illustrate the path from the conception of ideas to the realization of the marketing goals and objectives. This paper examines the process of writing a marketing plan and intends to illustrate how it can assist the library in marketing its services to a distant population.     

Using Visualization to Understand Phrase Structure

Abstract

From a concern with helping users deal with information overload, we are developing suitable visual metaphors for representing the dispersion of information and developing tools for supporting the ability of users to interact with these metaphorical displays and to navigate the information landscapes that they represent. WordView, our initial application within the OverView project, was designed to be an easy-to-use tool to study naturally occurring phrases and to support the future design of intelligent text input systems. It embodies an easy to understand graphic summary and a user-controllable inspection facility.     

Across the campuses and around the globe: Reaching online learners through high-level embedded librarianship

In response to strategic and administrative goals, a large R1 public university with 24 campuses developed a programmatic embedded librarian pilot in 2016. This pilot provided high-level embedded librarianship to a growing online education program with learners located domestically and abroad. Embedded teams included librarians at regional campuses, instructional designers, and course faculty. Together the teams created new support systems and resources for online learners. This case study offers reflections and considerations for a team-based approach to high-level embedded librarianship online. Ultimately, the authors determined that successful programmatic embedded librarianship must be strategic and intentional with carefully cultivated, team-designed courses.     

Going the Distance for Grads: What Online Graduate Students Want from the Library

With new program additions and changes to existing graduate programs, librarians at the University of Nevada, Las Vegas were interested in investigating if students taking online courses were successful in accessing the library services and instruction. A survey was created that included all types of graduate students (fully online to fully in-person) to identify how they accessed the library and how confident they were in finding resources. The results of this survey have provided the researchers insight regarding successful strategies and where we need to improve; where distance learners are struggling more than on-campus students; and how we need to create varied approaches to disseminate library information and instruction. The study has also opened up communication and stronger collaborations with teaching faculty and instructional designers to better integrate the libraries into the curriculum. To help make findings more generalizable, the researchers aligned them with the Association of College and Research Libraries (ACRL) Standards for Distance Learning Library Services.     

External Funding for Library Education

No abstract available for this article.     

Assessing Minds Want to Know

Abstract

This paper discusses requirements for constructing balanced questions for surveys when assessing library services for off-campus learning programs, including criteria for creating good questions. After exploring research goal and objective setting, the discussion turns to defining research type, selecting research format, and constructing questions. The next section focuses on question structure and wording issues with attention given to characteristics of open-ended and closed-ended questions and their application, double negatives and stating questions in the negative, use of time, eliciting a summary judgment, and bias exhibited in questions. Finally, consideration is given to a list of issues to note and avoid in question formation.     

Institutional Challenges in Web-Based Programs

Abstract

Institutions, as we know, are quickly embracing distance education, in the forms of online or Web-based courses and programs at phenomenal rates. Oftentimes, however, significant institutional structures, including such areas as registration, advising, library, and technical support are overlooked until too late. Institutions must have clear, well-planned strategies in place in order to maximize their students' learning experiences and overall satisfaction with distance education programs to avoid attrition and maximize retention. This paper provides many useful and easy to implement strategies for institutions considering distance education, as well as for those already engaged in serving students online. In particular, this paper explores experiences of students pursuing the Master of Library and Information Science degree through a Web-based program. Their challenges will be described, and the institutional responses and solutions will be offered.     

Learning to Teach in a New Medium

Abstract

The development of a new method of providing instruction involves many different issues. This paper examines a pilot project in which videoconferencing was used to provide library instruction to students at remote campuses. The librarians initiating this new service confronted the issues of training, adaptation of instruction techniques to the new format, and collaboration with faculty and administrative staff. They also dealt with administrative issues such as scheduling classes and facilities and staff scheduling. This paper examines how this cross-departmental project developed and was supported, how the initial training was conducted, and how existing class outlines were adapted. Also discussed are the lessons learned from the initial sessions. Varied administrative and collaborative challenges face the library, faculty, and departmental administrators as this project moves from pilot project status into a regular and required part of the curriculum.     

Strategic Planning for Distance Learning Services

Abstract

The Web is often characterized as a universal information space, in the sense that the provision of and access to Web content is open to all. It is well known, however, that the majority of Web content originates from a small group of English-speaking countries, chiefly the United States. This paper examines trends in the internationalization of Web content, and in particular, whether the Web is becoming increasingly globalized as it matures, and to what segment of the world's countries and languages it currently extends. Sample data from 1998 and 1999 suggests that the Web's content is still far from a true global cross-section, but is slowly expanding both in terms of its geographical origins and the languages in which it is made available.