Anytime,Anywhere Answers培训项目评析

从概况、培训内容、培训形式等方面对美国华盛顿州的虚拟参考咨询培训项目Anytime，Anywhere Answers进行介绍。     

The Reflective Practice of Online Searching

No abstract available for this article.     

关于西部地区高校图书馆参考咨询工作的思考

文章分析了作为西部地区信息重要基地的高校图书馆参考咨询工作的现状,提出了基于网络环境下的西部高校图书馆不应只满足传统的参考咨询,而要积极发展网络参考咨询和数字参考咨询服务,在西部大开发中为西部文化、政治、经济的发展作出应有的贡献.参考文献4.     

澳大利亚的合作虚拟参考服务

合作虚拟参考服务是图书馆通过网络为用户提供不受地区、时间限制的专业咨询服务。本文介绍了澳大利亚合作虚拟参考服务的四个代表性项目，并以此为基础探索和研究了澳大利亚合作虚拟参考服务的发展特点和趋势。     

国外数字参考咨询馆员实务技能要求

回顾了从参考咨询馆员到数字参考咨询馆员的角色演变,并介绍了国外对数字参考咨询馆员业务技能的重要研究和实践,如IFLA数字参考咨询服务准则、IMLS数字参考服务教育计划、RUSA参考咨询及信息服务人员的行为准则等。最后,提出了数字参考咨询馆员实务技能六方面的核心要素,即:技术能力、服务能力、教育能力、资源管理能力、学习能力和综合素质。     

虚拟参考咨询的理性思考

实时虚拟参考起步于商界,目前举步维艰。国外图书馆实时虚拟参考效果甚微,处境尴尬。且这项作业成本高昂,图书馆包袱沉重。国内对实时虚拟参考咨询项目应慎重决策,要从资金来源、用户市场、馆员素质、技术装备、虚拟环境及工作模式等方面作深入分析研究,待条件具备时才能上马。表1。参考文献13。     

虚拟参考咨询服务动力系统研究

本文基于对虚拟参考咨询服务动力系统一般模式的分析,认识到人与图书馆行为效用最大化是虚拟参考咨询动力源、技术保障是其发展的动力基础、管理保障是其动力机制、人员保障是其动力活力、用户评价是其业绩的表现。     

2000年以来我国网络参考咨询服务研究的统计与分析

本文利用《中文期刊全文数据库》和中国CNKI数据库检索系统，从年度、期刊、作者、主题等方面对我国2000—2003年网络参考咨询论文进行认真调查统计，并作了客观的分析。     

虚拟参考咨询服务质量的用户评估体系建立

本文试图从用户在虚拟参考咨询过程中的感知出发，探讨虚拟参考咨询服务质量的用户评估体系的建立。     

Ask a Penn State Librarian,Live

Summary

After a 22-week pilot study, Penn State launched a university-wide real-time virtual reference service in Fall 2002. The Penn State Virtual Reference Service (VRS) features chat, co-browsing, and authentication into licensed databases. VRS serves students, faculty, and staff at 21 residential and commuter campuses statewide, as well as students enrolled in World Campus distance learning courses. This paper presents an analysis of the users, questions, exit surveys, and a VRS librarian survey.     

关于在共享工程中合作开展网上参考咨询服务的思考

从分析共享工程中合作开展网上参考咨询服务的意义入手，探讨了目前开展这一项目面临的挑战，并提出了未来的发展方向。     

高校图书馆参考咨询服务的新特征及要求

网络环境下高校图书馆参考咨询服务呈现出参考信息资源多元化、服务范围扩大化、服务方式多样化、服务对象广泛化等新特征.为应对不断发展的新形势,对高校图书馆参考咨询工作也应该有相应的高要求.     

Going Where the Students Are

Summary

Increased student use of the Internet and declining reference desk statistics are factors encouraging academic reference librarians to look for new ways to reach patrons. Web-based customer contact center software gives librarians the tools to provide interactive, 24/7 reference service to Internet users. This article describes how the library at California State Polytechnic University, Pomona developed its live/web reference service. We discuss the factors that encouraged us to launch the service, the challenges that we encountered along the way, and examples of our experiences to date.     

Virtually Yours

Summary

The world of the reference librarian is changing. As more and more patrons go to the Internet first to meet their information needs, libraries must be there to help them locate and obtain relevant information. Libraries have been experimenting with virtual reference tools for some time. This paper will provide a brief overview of the development of virtual reference services, examine the need for and provide lessons learned from implementing virtual reference services in a major research library.     

Costing Reference

Abstract

The Assessing Quality in Digital Reference project is a first step toward understanding the cost of digital reference services in libraries. This article presents three measures isolated by project participants as being most useful for their immediate needs: total cost of providing digital reference service, the cost of digital reference service as a percent of the total reference budget, and the cost of reference as a percent of the total library or organizational budget. In addition, it reviews selected outstanding issues in the ongoing question of how to determine the cost of reference services in libraries and offers direction for further study toward a general cost model for information services.     

Collaboration: The Key to Unlocking the Dilemma of Distance Reference Services

SUMMARY

Distant education offerings are growing at a phenomenal rate for academic institutions, creating new groups of library users that are remote from the main campus with unique library and research needs. Recent studies examining the needs of this unique and growing population note that reference and research assistance are key services needed. Many institutions have appointed or hired distance education librarians to help provide services to distant learners. They are often, however, one-person operations that function more as coordinators rather than full-service providers. Since the coordinator cannot provide all of the reference services alone, the key to providing these services for distant education students is to create and sustain good working relationships both in the library and with external entities. Offerings to distance students include phone reference and accessibility to online resources, plus virtual reference and often 24/7 services. This article will examine issues and experiences in bringing together different groups to provide reference services to distant learning communities. It will also describe key relationships necessary for keeping distance reference services at an optimal level.     

网上联合数字参考咨询平台的实证研究——联合知识导航站与联合参考咨询网的比较分析

本文以上海图书馆网上联合知识导航站和广东省立中山图书馆联合参考咨询网为例,从咨询平台的基本情况、网站链接、咨询服务及用户满意度等方面做了全面的对比分析,进而总结了网上参考数字咨询平台的优点和缺陷,以及在未来改进的建议和措施.     

Another Lane on the Information Highway? A Case Study of Experimenting with Text Message Reference

This article examines the process of researching, adapting, and implementing a text message reference service and the conclusions reached after nearly 10 months of continuous service. This experiment involved a single BlackBerry passed in a rotating schedule among librarians to gauge student interest in a text reference service. Although implementing this service allowed the library to be at the technological forefront, this is a service that would be better provided via a software interface. Furthermore, the text message reference service needed a stronger marketing campaign to make students aware of this option.     

A National Laboratory and University Branch Campus Library Partnership: Shared Benefits and Challenges from Combined Reference Services

SUMMARY

The Hanford Technical Library of the Pacific Northwest National Laboratory and the Max E. Benitz Memorial Library of the Washington State University Tri-Cities Branch Campus have functioned both separately and in combination since moving into the same space within the Consolidated Information Center in 1997. The libraries have successfully partnered to serve different clientele at a combined reference desk since June 1997. Although having separate staffs, catalogs, and collections, the libraries share a single reference/information desk. The reference staffs work together to serve a very diverse clientele including students, faculty, engineers, scientists, contractors, regulators, and the public. The combined libraries offer significant benefits to both library staffs and their users. The libraries have expanded access to collections and information expertise, enhanced staff training opportunities, and provided additional hours of reference service to patrons while at the same time maintaining the individual identities of the two libraries.     

论基于KPI的公共图书馆参考咨询服务绩效管理体系的构建——以新加坡李光前参考图书馆为例

以新加坡李光前参考图书馆为例,重点介绍其绩效管理体系以及评估参考咨询服务的关键绩效指标。通过分析我国公共图书馆参考咨询服务构建绩效管理系统的必要性,结合绩效管理体系构建的前提、方法等,应用平衡计分法从财务、专业服务、内部管理以及团队发展4个维度,提出我国公共图书馆参考咨询服务绩效管理体系以及绩效评估的关键指标体系(KPI)。