Redefining reference in an academic health sciences library: planning for change.

Deciding that changes in the pattern of questions at the reference desk required focused consideration, the reference librarians at the Health Sciences Library of the University at Buffalo held a planning retreat. Technology-induced changes in the information-seeking behavior and reference needs of the library's clientele caused a reassessment of how these needs could best be met and what is the best use of librarians' time. The librarians considered current trends in reference in other academic libraries, the specific needs of the clientele of the Health Sciences Library, and the strengths and expertise of the library staff. The results of this structured discussion produced ideas for redefining reference to provide customized services for the clients and environment.     

数字图书馆评估模式探讨

由于数字图书馆的实际情况,互联网数字图书馆大多具有企业性质,因此适合公共图书馆尤其是高校图书馆的评估模式应当是基于局域网的数字图书馆——混合图书馆(Hybrid Library)评估模式。对此,韩国首尔教育大学等研究人员根据"德尔非法"(Delphi Method)制订出的混合图书馆评估模式很有借鉴价值,但需要在国内的图书馆评估实践中加以完善,如数字环境下图书馆评估中关于版权保护、读者评估等问题。     

Meeting Changing Information Needs of Illinois Firefighters

Abstract

The Illinois Fire Service Institute (IFSI) Library, established in 1990 to support instructional teaching and research, continued to support the academic programs in the Institute while initiating and developing its Outreach Program in 1998. This program provides library and information services to Illinois fire departments and firefighters throughout the state. Since establishing the Outreach Program, the IFSI Library has accumulated more than 7,000 entries in a “Reference Request Database.”

This paper reports and analyzes the data, including request methods, delivery methods, types of requests, and types of resources. Trends indicate a change over time in request and delivery methods. Different regions of the state and different user groups have begun to use the library. The research can serve as a model for designing, developing and evaluating outreach reference service in a special or small library dedicated to meeting the information needs of remote library users.     

Goals, objectives, and competencies for reference service: a training program at the UCLA Biomedical Library

The UCLA Biomedical Library, in cooperation with the UCLA Graduate School of Library and Information Science, offers a medical library internship program for second-year library school students. Goals, objectives, competencies, and training guidelines have been developed for the reference services section of the internship, including reference desk experience, online searching, group discussions, assigned readings, and training new staff members, allows flexibility in meeting the differing interests, needs, and abilities of trainees.     

美、英、澳国家图书馆参考咨询服务政策比较研究

指出参考咨询服务是各级公共图书馆的重要业务之一,一直为图书馆界所重视,而国家图书馆的参考咨询服务政策具有很强的示范效应,往往为各图书馆所仿效。以美国国会图书馆、英国大英图书馆及澳大利亚国家图书馆为研究对象,由参考咨询服务政策分析比较国家图书馆对于服务对象与范围的界定,并藉此针对我国图书馆参考咨询服务的发展提出相关意见建议。     

Reference Desks in Public Libraries: What Happens and What To Know

With staffing and funding shortages and rapidly changing expectations from patrons, what is actually happening at the reference desk in today’s libraries? Understanding the needs today’s reference librarians face can be useful in developing ways to support those needs. Asking them to make some predictions on the future of public library reference work gives Library and Information Science (LIS) students, and libraries preparing for the future, a valuable look at the expertise provided by experience. This understanding will help make some realistic decisions about reference staffing and service needs and provide some guidance for those aspiring to careers in public library reference.     

Beverages in the Library

ABSTRACT

In the current era the policy of “Just say NO!” to food and beverages in the library ought to be re-examined. Beginning with the Medical Sciences Library, a new and more liberal policy regarding food in the library was adopted by the Sterling C. Evans Library. The process of development has ensured that student concerns were addressed while the library's principle concern, the integrety of the collection, was also met.     

Infrequently Used Serials

Lack of space for collections is a common problem in libraries. Solutions include constructing compact shelving, on-site remote storage or building new library facilities. This article describes a temporary solution for the space problem at the Sterling C. Evans Library at Texas A&M University. The authors describe the criteria for selecting infrequently used serials and the physical move of over 53,000 volumes to a storage area within the library facility.     

全国图书馆参考咨询联盟的创新性与实践研究

随着社会信息化和数字图书馆事业的发展,读者需求的不断变化,原有联合参考咨询服务模式不再适合形势发展的需要。为了解决这种情况,寻求更好的发展平台,在结合我国大多数图书馆均有使用读秀和百链检索平台的基础上,广东省立中山图书馆大胆创新,建成了全国图书馆参考咨询联盟平台。这一联盟的建成,在四个方面实现了创新,并且通过近一年的实践,取得了突出的社会效益,并在全国推广了文献资源共建共享的先进理念。     

基于RFID技术的图书馆管理系统的分析与评价

认为基于RFID技术的图书馆已进入快速发展阶段。分析各种基于RFID技术的图书馆案例,认为基于RFID技术的图书馆普及时代即将到来;高频与超高频RFID在图书馆管理体系中都有成功的应用,各馆可根据各自的特点与需求做出选择;RFID技术不仅是图书馆自动化管理的一个重要工具,而且是实现图书馆信息化的重要手段。     

新时代中国图书馆学学科建设的发展方向

[目的/意义]当今世界处于百年未有之大变局,中国处于近代以来重要的发展时期.在新形势下,"在正本清源上展现新担当,在守正创新上实现新作为"成为中国社会科学建设发展的新使命.在新时代的潮流下,中国图书馆学学科建设发展需要坚守初心、清醒立场、明确方向.[方法/过程]从价值观判断的角度,厘清辨析图书馆学专业考生、图书馆学专业...     

University of Central Florida Librarians on Location

Abstract

Librarians on Location is an innovative project implemented at the University of Central Florida and is designed to move reference service out of the library to meet the needs of students. At two campus locations outside of the library, librarians use a wireless laptop to provide reference service and demonstrate library resources. The intent is to proactively meet the information needs of those students and faculty who might otherwise remain unaware of the extensive resources provided by the library. The nature of the project also addresses differing information-seeking styles in an informal setting. Because of the location in different buildings on campus, the project enhances the library's visibility to faculty, administrators, and students. Librarians on Location is one part of an ongoing and innovative outreach program at the University of Central Florida Library.     

Targeted Evolution of Embedded Librarian Services: Providing Mobile Reference and Instruction Services Using iPads

The University at Buffalo Health Sciences Library provides reference and instructional services to support research, curricular, and clinical programs of the University at Buffalo. With funding from an NN/LM MAR Technology Improvement Award, the University at Buffalo Health Sciences Library (UBHSL) purchased iPads to develop embedded reference and educational services. Usage statistics were collected over a ten-month period to measure the frequency of iPad use for mobile services. While this experiment demonstrates that the iPad can be used to meet the library user's needs outside of the physical library space, this article will also offer advice for others who are considering implementing their own program.     

BIBWEB在德国、波兰的运用及其对我国图书馆业的启示

BIBWEB（www．bibweb．de）是德国研发的图书馆界著名的电子学习平台,波兰图书馆协会将BIBWEB上现有的德文课程翻译成波兰语,同时进行适当调整使之适应波兰图书馆的需求,收到很好的效果,为我国图书馆业的发展提供了启示和参考。     

Reference Service to State Government

The New York State Library has a mission to provide reference, information and loan service to the legislative, judicial, and executive branches of the state government. The special nature of government information needs imposes extraordinary requirements on the library's information services. This paper describes the programs the library has developed in response to its users' information needs.     

从服务模式看图书馆2.0环境下的数字参考

从服务模式的角度，分析了图书馆和非图书馆两个不同源头的数字参考服务模式中图书馆2．0相关技术与理念的运用，结论指出了2．0环境数字参考服务模式的发展方向。     

Ｗｅｂ２．０环境下图书馆信息服务的变化及应对策略

文章研究在Web2.0环境下的图书馆信息服务,分析图书馆传统信息服务的现状和不足,详细论述Web2.0带给图书馆信息服务业务、服务环境、用户需求、信息交流方式的变化,并提出图书馆的应对策略。图书馆只有改革信息服务内容、创新信息服务模式、培训图书馆员,为用户提供更优质的服务。     

Merged Reference Desks in a Merged Library Environment

Abstract

A new library in San José opened on August 1, 2003. This library is the result of a unique collaboration between San José State University Library and the San José Public Library. The planning for this new library highlighted merging several key areas of operation, including Government Publications. Several years before the two libraries merged, the University Library merged government publications reference functions into the general reference service of the Reference department. Depository library status at the federal and state levels impacted the planning and implementation stages. This paper discusses the background, planning, and implementation of merging the reference service for government publications, first within an academic environment and then in the unique joint library environment.     

Extending the reference desk experience: Information Resources for the Nursing Care Plan

Both nursing and library science literature discuss the information needs and information-seeking behavior of nurses. Some research has focused on information needs of nursing students, but little research is available regarding information-seeking behavior of nursing students, specifically baccalaureate nursing students. Only a few key references were identified addressing nursing students' information seeking with regard to nurse care planning. At the University of Medicine and Dentistry of New Jersey, George F. Smith Library, a wide range of nursing students from those in traditional BSN programs, to students in accelerated BSN programs, to masters' nursing students of all types visit the reference desk asking direct and indirect questions involving the nursing care plan. This article highlights repeated categories of information sought by nursing students at the University of Medicine and Dentistry of New Jersey, George F. Smith Library via both formal and informal reference interviews. Information sought most frequently was categorized and formed the basis for a new library workshop entitled "Information Resources for the Nursing Care Plan."     

Beyond Consultation: A New Model for Librarian's Office Hours

ABSTRACT

Given the many changes in our students and their study and research practices, libraries are finding it necessary to seek new ways to reach these students. The Undergraduate Library at the University of Illinois at Urbana-Champaign created a new model to do so. Librarian's Office Hours are a hybrid of reference and instructional services that fulfill the dual purposes of meeting the needs of term paper research counseling and library workshops. This article discusses the strategies involved in the creation and implementation of this service and examines suggestions for the future of such a service.