The Myth of the Reference Interview

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The Evolution of the Reference Interview

SUMMARY

While the reference interview remains the vehicle whereby librarians are able to understand the information needs of users in order to assist them, the ways in which the reference interview is conducted have changed with time and technology. This chapter provides a brief history of the evolution of the reference interview, from the face-to-face transaction to the current trends of e-mail and chat software mediated reference interviews, and examines application of these current trends in virtual reference services. While the methods of conducting the reference interview have certainly changed, the ultimate goal of meeting the information needs of the user remains constant.     

The Telephone Patron and the Reference Interview

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The Reference Interview Today by Susan Knoer

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和谐社会话语场域下的新闻采访技术初探

新闻采访作为一种特殊的人际交往过程,始终离不开采访者和采访对象之间的对话,互动和反馈.为确保采访效果的最大优化,采访者应该着重把握自身情感素养合适表露技术、引导采访对象主动参与采访的技术和运用不同采访提问用语的技术.     

Different Approaches to the Reference Interview

This article develops two models of reference interview behavior: the Needs-Oriented Model and the Question-Oriented Model. They differ in their objectives, the perceptions or assumptions that underpin them, and their content. Their existence is tested by a reanalysis of a sample of reference interviews in public libraries analyzed ori$inally in Lynch's dissertation on interviews in the public library settmg. The analysis indicates the appropriateness of the models, a high level of confidence among judges in the models' ability to describe behavior, and the prevalence of the question- oriented interviews in the sample.     

参考咨询工作中的接谈艺术

参考咨询工作中的接谈是参考咨询服务中的一个．关键过程。其基本目的是要弄清用户真正的信息需求。帮助用户解决咨询问题，使其得到需要的信息。本文论述了开展参考咨询接谈的重要性和必要性，并通过具体实例说明了在参考咨询接谈过程中应遵循的原则以及应注意的问题与技巧。文章分传统参考咨询接谈和虚拟参考咨询接谈两部分。希望通过对参考咨询接谈工作的研究，在新的历史时期架起一道图书馆员与用户沟通和理解的桥梁，使图书馆服务工作不断地深入和发展。     

Striving for Success in the Reference Interview: A Case Study

The reference interview is integral to the success of the reference transaction. Thus, learning to conduct an effective reference interview is essential for library and information science students. Despite abundant literature on how to conduct the interview, little research exists on how well library and information science students are applying competencies associated with the reference interview, and how successful their reference interactions are. Through a survey reflection on a course-embedded assignment, this study examines reference success from the point of view of the library and information science student and their patrons. The results of the study have implications for library faculty and employers and reference managers.     

The Library Educator Looks at Reference Teaching

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读者需求阶段的咨询接谈策略研究

在R. S. Taylor的信息需求四阶段理论基础上,根据读者表达方式和内容范围的特点,对读者的信息需求阶段进行划分,设计3个开放式“过滤器”和5个封闭式“挡板”的具体问题,针对读者的不同需求阶段进行有针对性的提问,从而帮助馆员准确地定位读者需求,引导读者厘清咨询主题,缩小咨询范围至所需的文献名或者检索关键词,形成符合信息系统的结构化检索式。此方案的使用有助于提高咨询接谈效率,优化咨询接谈服务流程。