Reference

THE COLLECTOR'S GUIDE TO ANTIQUARIAN BOOKSTORES compiled by liodoc Press, Inc. (New York: Macmillan, 1984---$20.75)

TELECOM FACTB00K 1985 (Television Digest, 1836 Jefferson PI., Washington, D.C. 20036---$59.00, paper)

LAW AND LEGAL INFORMATION DIRECTORY edited by Paul and Steven Wasserman (Detroit: Gale Research, 1984---$225)

HANDBOOK OF THE NATIONS compiled by the National Foreign Assessment Center, U.S. Central Intelligence Agency (Detroit: Gale Research, 1984---$64.00)     

Reference

No abstract available for this article.     

Public Libraries and the Opioid Crisis,Part 2: Community-Centered Responses

This article functions as a research critique of a short, recent IMLS report that tied early childhood success to library card holding. The authors invite a more comprehensive and evidence-based examination of the ties between library card holding, the successes of poor children in school, and the significance of sustained library services to keep kids interested in their own educational success. The article also suggests how youth use of libraries is tied to the realities of local politics, gangs, and crime.     

Reference

INSIDE U.S. BUSINESS: A CONCISE ENCYCLOPEDIA OF LEADING INDUSTRIES by Philip Mattera (Homewood, IL: Dow Jones-Irwin, 1987—price not given)

DICTIONARY OF COMPUTERS, INFORMATION PROCESSING & TELECOMMUNICATIONS by Jerry Rosenberg (New York: John Wiley, 1987—$18.95, paper, with a hardback available as well)     

Reference

TELECOMMUNICATIONS SYSTEMS AND SERVICES DIRECTORY —ISSUE TWO, edited by John Schmittroth Jr. and Martin Connors (Detroit, Mich.: Gale Research, 1984--$170.00 for the first edition, being issued in three parts, paper)

THE BOOK PUBLISHING ANNUAL: HIGHLIGHTS, ANALYSES & TRENDS (New York: R.R. Bowker, 1984---$49.95)

THE COMPUTER AND BUSINESS EQUIPMENT INDUSTRY MARKETING DATA BOOK (Computer and Business Equipment Manufacturers Association, 311 First Street, N.W., Washington, D.C. 20001--price not given, paper)

THE SOCIAL AND ECONOMIC IMPACT OF VIDEOTEX, TELETEXT AND COMPUTERS: AN ANNOTATED BIBLIOGRAPHY, by Roberto Valdez, et al., and THE SOCIAL AND ECONOMIC IMPACT OF TELEPHONES by Elena Pernia, et al. (Honolulu, Hi.: East-West Center, 1984--price not given, but cost covers reproduction and postage, paper)

WHAT'S IN PRINT: THE SUBJECT GUIDE TO MICROCOMPUTER MAGAZINES, by W.H. Wallace (Blue Ridge Summit, Pennsylvania: TAB Books, 1984--price not given, paper)

DICTIONARY OF NEW INFORMATION TECHNOLOGY ACRONYMS, by M. Gordon, et al. (London: Kogan Page/Detroit: Gale Research, 1984--$56.00)

THE VIDEOTEX MARKETPLACE (Bethesda, Md.: Phillips Publishing, 1984--$97.00, paper)

A VIDEOTEX/TELETEXT BIBLIOGRAPHY (Videotex Industry Association, 1901 Ft. Myer Drive, Suite 200, Rosslyn, VA 22209--$25.00, paper)

AUDIO VIDEO MARKET PLACE: A MULTIMEDIA GUIDE 1984 (New York: R.R. Bowker, 1984--$45.00 paper)

THE INTERACTIVE CABLE TV HANDBOOK (Bethesda, Md.: Phillips Publishing, 1984--$97.00, paper)

COMPUTERIZED LITERATURE SEARCHING: RESEARCH STRATEGIES AND DATABASES, by Charles L. Gilreath (Boulder, Colo.: Westview, 1984--$25.00)     

Evaluating Reference Services and Reference Personnel:

There is a large literature on the evaluation of reference services and reference personnel. This bibliographic essay discusses a wide variety of items from that literature, organized around a series of questions that might be considered a model for the reference evaluation process.     

Catalogue Use in Ladoke Akintola University of Technology Library,Ogbomoso, Nigeria

This study examines use of the card catalogue by staff and undergraduate and postgraduate students of Ladoke Akintola University of Technology, Ogbomoso, Oyo state, Nigeria. The population sample was comprised of 1,200 library users randomly selected from 13,592 registered library users at the Ladoke Akintola University of Technology, Ogbomoso. Results from questionnaires established that the library card catalogue was underutilized by the undergraduate students (44%), but more heavily used by postgraduate students (78%), academic staff (74%), and administrative staff (66%). Recommendations are suggested to improve catalogue use in the library.     

E-Mail Reference

Summary

This article begins by summarizing national findings of e-mail reference services in academic and public libraries. It next describes types of e-mail reference services as well as commonalities, differences, appearance of the question form, audience, and turnaround time for selected Colorado libraries. The article then focuses on giving a detailed overview and analysis of two years of Colorado State University's e-mail reference experiences. The number, type of question, who/where the questions come from, and to whom the questions are sent are examined. The unexpected uses of the service are identified. Lastly, broader issues to do with e-mail reference services are discussed. This article is based on a presentation given at the Internet Librarian2000 conference.     

Reference Specializations

No abstract available for this article.     

Reference Staffing

Abstract

In spring 2006, 404 medium-sized academic libraries participated in a survey to determine their reference-staffing practices. A medium-sized academic library is one affiliated with a bachelor's degree granting institution where the FTE enrollment is 3,000-9,999. Libraries reported their type of service model, number of questions asked, number of staff, variety of service points, types of staff utilized, hours and other factors used to make staffing decisions.

What are the staffing practices in reference departments at medium-sized academic libraries? How many reference and non-reference librarians are scheduled to work at reference service points? How many questions are typically asked during a week? Are students or support staff utilized? What type of model is most prevalent-one central desk with one librarian, several distributed desks with one or more staff members, a tiered service model or something else? What factors do reference managers consider when determining the hours and types of staff scheduled? These questions, and more, are explored in this report.     

Costing Reference

Abstract

The Assessing Quality in Digital Reference project is a first step toward understanding the cost of digital reference services in libraries. This article presents three measures isolated by project participants as being most useful for their immediate needs: total cost of providing digital reference service, the cost of digital reference service as a percent of the total reference budget, and the cost of reference as a percent of the total library or organizational budget. In addition, it reviews selected outstanding issues in the ongoing question of how to determine the cost of reference services in libraries and offers direction for further study toward a general cost model for information services.     

Digital Reference

Summary

Real time digital reference services are now a standard part of reference work in medium to large sized libraries as well as numerous smaller libraries. Aside from the basic questions of whether or not this new computer service will flourish, are the day-to-day activities which make it possible. The contributors to this gathering of opinion and pragmatic activity offer numerous reports and theory about the development and growth of the new approach to answering reference questions. There is a wide diversity of methods and ideas about how digital reference service should be offered to the public. All taking part in this discussion speak from experience and considerable thought about a revolutionary new idea.     

Reference Librarianship

Abstract

Changes in the practice of Reference Librarianship as well as some practical and philosophical traits for success in this field in the 21st Century are discussed. There are brief summaries of specific elements of technological change that quite likely will have major impacts on library service delivery and some discussion of historical trends that have or have not prepared the field of librarianship to meet the demands of service in the coming decade.     

Virtual Reference

Abstract

Explores virtual reference as a new career opportunity for librarians. Asks if this is a good, long career path, or if it will careen virtual reference librarians off into the slough of despond. The skills needed for the traditional reference librarian are compared to those needed by the virtual reference librarian; the challenges and advantages of working virtual versus traditional reference are identified; the types of questions and resources used in providing virtual reference service are discussed; and the types of interaction with the patrons are explored. The skills needed to manage and evaluate virtual reference services are also articulated.     

Chat Reference

Summary

Chat reference is becoming prevalent in academic libraries across the country. This paper details the experience of East Tennessee State University's Sherrod Library when initiating such a service at their institution during the 2001-2002 academic year, which began as a response to the addition of a new online degree program in the state. Software selection, staff training, management issues, and statistical data are presented. Data analyzed includes use patterns, types of questions, and categories of users. The paper details librarians' reactions to providing reference services in this format, including the problems encountered. It also offers suggestions for a more successful implementation.     

网络实时咨询服务中的参考馆员

本文简要介绍了图书馆参考咨询馆员在网络实时咨询服务中应具备的素质及在图书馆中的地位。