Online Reference Services

No abstract available for this article.     

Online Services at the Reference Desk

No abstract available for this article.     

长春图书馆网上参考咨询服务

从长春图书馆的网上参考咨询服务的实际情况出发,调查分析了联合参考咨询网(uCDRs)网上咨询的基本情况,对ucDRS存在的问题进行探讨,最后提出解决问题的对策.表3.     

Definitions for Planning and Evaluating Reference Services

No abstract available for this article.     

The Online Catalog and Reference Services

No abstract available for this article.     

Online Reference Services in Community Hospitals

Careful planning is necessary to establish online reference services in community hospitals. A demonstration of those services is the first step. Use of hospital-to-hospital comparisons and statistical data is recommended. The library committee can assist in developing a proposal to administration and in generating support. When approval for online services has been granted, a budget should be drawn up. Other hospital librarians' experiences should guide terminal selection and decisions on maintenance contracts. Demonstrations can help to publicize the new service. Flexibility on the librarian's pan is crucial to its success. Impersonal factors such as libray location should not be neglected. Streamlined procedures are essential. An external network for consultation and continuing education is equally important.     

Budget Planning and Performance Measures for Virtual Reference Services

Abstract

The Tampa-Hillsborough County Public Library, as a county government agency, is required to follow a specific budget planning process in order to obtain funding for library programs and services. One tool of this planning process-the “decision unit”-requires advanced planning and continued evaluation of potential and existing library services. Prior to receiving funds for any new service, performance measures must be established in order to measure the success of the service in relation to the public money invested. This article will look at the evaluation process built into the funding of the library's participation in a statewide virtual reference service and the implications for continuation and/or expansion of this service based on continued assessment.     

网上参考咨询服务中心发展研究

网上参考咨询服务中心是目前国内图书馆界较具影响力的一个网上参考咨询服务机构,文章详尽分析了该服务中心的发展现状、存在的问题与对策,以及未来的发展前景。     

从实体服务迈向网上虚拟参考服务

图书馆参考服务自提出至今已过去了一个多世纪,参考服务的理论与实践在图书馆的工作中得到不断的提高和发展.     

90年代我国图书馆参考咨询服务研究述评

９０年代我国图书馆参考咨询服务研究述评●詹德优赵媛ＡＢＳＴＲＡＣＴＡｓｕｍｍａｒｙａｎｄａｎａｎａｌｙｔｉｃａｌｒｅｖｉｅｗｆｏｒｔｈｅｓｉｔｕａｔｉｏｎｏｆＣｈｉｎｅｓｅｌｉｂｒａｒｙｓｅｒｖｉｃｅｒｅｓｅａｒｃｈ（１９９０－１９９４），ｉｎｃｌｕ...     

Microcomputer Applications for Teaching Reference Services

No abstract available for this article.     

数字化参考咨询服务

文章介绍了数字化参考咨询服务的主要形式，相关技术和典型项目，包括基于电子邮件，基于实时交互的和基于合作的数字化参考咨询，并简要分析相应的组织管理问题。     

Virtual Reference Services

Abstract

Researchers performed a cost and benefit analysis of the University of South Florida's locally controlled chat service and compared the results to the advantages and expenses associated with a chat consortium. An evaluation of chat sessions revealed that a substantial portion of the inquiries received relate to university-specific interests. In addition to the local nature of chat questions, library staff used USF statistics to estimate the staffing, software, and training costs of the current chat reference service. The collaborative service under consideration involves both additional costs and benefits. A final decision, however, requires an in-depth assessment of several factors. Supplementary factors in this examination include a brief history of USF virtual reference service and the current trends in instant messaging that support the continuance of chat reference.     

Providing Reference Services for Young Adults

Summary

With more resource-based learning, libraries have become central in adolescent academic lives. School and public librarians play unique and overlapping roles in providing students with informational needs. School librarians, as educators, work with classroom teachers to design meaningful lessons that draw upon available resources. However, school librarians cannot work independently of public librarians, especially reference specialists. While school libraries focus on tools that support the curriculum, public libraries offer references for broad public use. Ideally, public and school libraries coalesce for collection development and service coordination. This article discusses issues and opportunities for school-public library partnerships and coalitions to benefit teens.     

Virtual Reference Services

Summary

Traditional reference services are changing in response to the rapid growth of electronic resources available outside of the library. There are an increasing number of libraries that are providing digital reference services to meet the demands and expectations of remote users. This article provides an overview of virtual reference services at Louisiana State University (LSU) Libraries. It also examines the planning, implementation, marketing and user feedback of real time reference service after its first year.     

Reference Services:

Research on reference service is still in the beginning stage. Librarians must select appropriate methodologies and carefully analyze the data collected in order to evaluate and improve reference service. Good measures are valid, reliable, practical and useful; standards must also be carefully chosen because so much assessment of effectiveness depends upon subjective values. Data collection strategies include quantitative measures derived from the experimental sciences and qualitative measures derived from the social sciences, including familiar methods such as surveys, questionnaires, interviews and case studies. These measures are discussed in terms of their appropriateness for reference service evaluation with citations to published studies.     

Tiered Reference Services

Summary

Customer feedback is essential for determining what elements constitute quality service in a reference department. At Texas A&M University, we use concise user surveys to elicit feedback on the different aspects of tiered services. This study identifies whether or not customers find the information they need and allows customers to evaluate the services. User surveys and return boxes are accessible at several discrete locations throughout the reference unit. The department modified services to better meet customers' expectations after analyzing the data gathered from nearly 200 surveys. A library display showed the results of the survey. Comments and suggestions made by the customers were included in the display.     

Marketing Reference Services

In this article, the marketing concept is related to reference services. Following a review of the literature, an overview of marketing is explored, including research, the marketing mix, the strategic plan, the marketing plan, and the marketing audit. The application of marketing to reference services is made through the marketing mix elements of product, price, place, and promotion.