Selecting Electronic Document Delivery Options to Provide Quality Service

Abstract

Providing electronic document delivery (EDD) services to off-campus students can be a challenge. Methods of delivery that work well for one group of users might not work at all for another group. Knowing and using the different EDD service options to accomplish the goal of providing quality service to students results in a win-win situation. Student expectations of timely delivery of material are met and the department develops a reputation of dependable quality service. Library users have raised expectations from the 24/7 services available through the World Wide Web. Providing EDD of information to the researcher's desktop helps the library meet these needs and expectations. However, the options for desktop delivery can also be overwhelming, so knowing how and why different software and delivery methods work enables the practitioner to control the outcome of the transaction. This control over the service also ensures that quality service expectations are met by the library since the practitioner has the ability to use a variety of delivery options to the user's desktop.     

Jobs and Changes in the Technological Age

No abstract available for this article.     

A Kaleidoscope of Learning Styles

Abstract

Our library intends to create a tutorial to assist students in library research. In preparation, we need to understand the diverse learning needs of students. Some students seem to thrive in the online environment while others feel at a loss. A review of learning styles literature reveals that many adult learners require personalized, interactive learning environments. The author reviewed library tutorials to identify models of library instruction that meet the needs of such students. This paper serves as background and literature review for an interactive workshop on learning styles and the Internet, which was presented at the conference.     

The Ins and Outs of Providing Electronic Reserves for Distance Learning Classes

Abstract

Distance Learning Library Services at the University of Kentucky provided an electronic reserves service as a pilot project for distance learning courses in the 2000–01 academic year. Distance Learning Programs, which is a part of the Distance Learning Technology Center, funded the project. Policies and procedures were formulated, an account was set up with the Copyright Clearance Center, and the service was marketed. Our first electronic reserves were available for the Fall 2000 semester.     

Innovative Methods for Providing Instruction to Distance Students Using Technology

Abstract

Bibliographic instruction is one of the major challenges facing libraries that support distance students. Most libraries have neither the budget nor staff to send librarians to all places students might be located. This paper will examine three innovative methods tried at Nova Southeastern University for providing quality bibliographic instruction to distance students: one synchronous, another asynchronous, and the third combining features from both synchronous and asynchronous methods of delivering instruction.     

A Study on Using Rubrics and Citation Analysis to Measure the Quality of Doctoral Dissertation Reference Lists from Traditional and Nontraditional Institutions

Abstract

As distance education programs continue to grow, so do the services offered by libraries to the communities created by such programs. However, for these programs to be successful, the people that they are intended to serve need to be aware of the support and services available to them. Without such awareness, the services will go unused. Through a survey, the librarians at Emporia State University learned that making distant students aware of services was essential to the success of distance learning library services. Librarians discovered that creating a marketing plan to guide the marketing process was essential. This tool serves as a road map to visually illustrate the path from the conception of ideas to the realization of the marketing goals and objectives. This paper examines the process of writing a marketing plan and intends to illustrate how it can assist the library in marketing its services to a distant population.     

Learning to Teach in a New Medium

Abstract

The development of a new method of providing instruction involves many different issues. This paper examines a pilot project in which videoconferencing was used to provide library instruction to students at remote campuses. The librarians initiating this new service confronted the issues of training, adaptation of instruction techniques to the new format, and collaboration with faculty and administrative staff. They also dealt with administrative issues such as scheduling classes and facilities and staff scheduling. This paper examines how this cross-departmental project developed and was supported, how the initial training was conducted, and how existing class outlines were adapted. Also discussed are the lessons learned from the initial sessions. Varied administrative and collaborative challenges face the library, faculty, and departmental administrators as this project moves from pilot project status into a regular and required part of the curriculum.     

Strategic Planning for Distance Learning Services

Abstract

The Web is often characterized as a universal information space, in the sense that the provision of and access to Web content is open to all. It is well known, however, that the majority of Web content originates from a small group of English-speaking countries, chiefly the United States. This paper examines trends in the internationalization of Web content, and in particular, whether the Web is becoming increasingly globalized as it matures, and to what segment of the world's countries and languages it currently extends. Sample data from 1998 and 1999 suggests that the Web's content is still far from a true global cross-section, but is slowly expanding both in terms of its geographical origins and the languages in which it is made available.     

External Funding for Library Education

No abstract available for this article.     

All Hands on Deck

Abstract

Libraries are immersed in politics, from the “office politics” that take place within libraries to the “real” politics associated with local, state, and federal jurisdictions and mandates affecting libraries. Off-campus library programs include not just those politics associated with libraries but by their very nature extend into deeper political waters that are critical to their establishment and success. This paper examines the political shoals, currents, and rip tides associated with offcampus library programs and suggests that awareness and involvement are key ways to avoid running aground.     

Library Instruction for the Next Millennium

Abstract

The library staff, in conjunction with the Graduate School of Management and Technology (GSMT) and Undergraduate Programs (UGP), developed two online courses. The first, for GSMT, was an online, fee-based, self-paced, required course for all incoming graduate students at the University of Maryland, University College (UMUC). The second, LIBS 100, was an elective, for-credit course. The process of designing, testing, and delivering the graduate course is described. In addition, a comparison of the two course design processes is briefly reviewed. Finally, the initial survey data assessing the students' perception of the value of the graduate course is also included.     

Providing Off-Campus Library Services by “Team”

Abstract

In contrast to many large academic libraries, Kansas State University (K-State) does not have a distance librarian. As a result, the Library Services Project Team (Team) was formed to take a fresh look at current library services for distance learners. Although the Team has been in place for over two years, and has implemented many changes, there was no mechanism for receiving formal feedback from students and faculty about these services. Because it is important to know whether services are being used, two librarians on the Team developed a Web-based survey targeted at distance faculty and students. This paper discusses the assessment project including development of the survey, the university approval process, use of an electronic in-house survey system, administration of the survey, and compilation and analysis of results.     

Personnel and Technology:

No abstract available for this article.     

Creating a Research Literacy Course for Education Doctoral Students

Abstract

Education students are often not very information literate, and doctoral students are no exception to this “rule of thumb.” The challenge of preparing doctoral students in education to use online resources as they begin the literature review process becomes even more complicated when these students are also distance students who happen to meet at various sites throughout the United States. This presentation will discuss the pros and cons of designing and delivering online and face-to-face versions of a one-credit elective course for students in Programs for Higher Education at Nova Southeastern University. The advantages and disadvantages of delivering content in synchronous and asynchronous formats are examined. Issues addressed include: (1) the relative merits of using WebCT versus using ordinary Web pages and WebBoard discussions, (2) how to incorporate active learning into both modalities for delivering the course, (3) how to pace and structure the delivery of both versions of the course to meet the needs of distance learners, (4) how to meet the needs of students with different learning styles, (5) how to assess learning outcomes, (6) how effective group work was in synchronous and asynchronous environments, (7) how much sequential and developmental learning is necessary in the instructional process for doctoral students, and (8) how the dynamics of collaboration with an academic program can impact the political realities of the design process.     

Collecting and Applying Usability Data from Distance Learners

ABSTRACT

Growth of their college's off-campus and online course offerings led librarians at SUNY Oswego to run usability tests with off-campus students to compensate for a lack of responses from this population during earlier usability testing. Constraints on testing with off-campus students included lack of funding and librarian time, as well as difficulty in attracting student participation. A brief usability study that could be completed by students in the first 10 minutes of class was devised, consisting of a first click test, a survey question, and a top task analysis activity. The study was conducted with 22 students from a satellite-campus Master's in Education program. Discussion includes selecting appropriate tests, analysis of study results, and application of data for improving Website design and information literacy instruction in an academic library.     

University Libraries and Academic Strategic Planning at the University of Cincinnati

As part of a broadly defined academic strategic planning initiative at the University of Cincinnati, the Libraries developed a five-year plan. This article describes the process including its successes and failures, documents the most positive outcomes resulting from the process, and raises several issues related to university-wide planning processes.     

A Literature Review Covering 20 Years of Research on Marketing Library Resources to Distance Learners

The literature on marketing library resources to distance students reaches back to at least the mid-1980s based on a simple EBSCOHost search across over 40 different databases. Authors of this study sought to develop a comprehensive understanding of what our colleagues have learned via research about this critical topic. Because the Web, as we know it, first materialized in the mid-1990s with the advent of Netscape Navigator, we chose to limit our research to two decades. According to Thorpe and Holt (2018 Thorpe, R., &; Holt, R. (2018). The SAGE dictionary of qualitative management research. London, England: SAGE. doi:10.4135/9780857020109[Crossref] , [Google Scholar]), the systematic literature review helps researchers make sense of large volumes of information and allows for the translation and synthesizing academic research so that it can be utilized in policy or practical contexts (Para. 7). The current researchers considered this an ideal approach as we aim to develop a clear and comprehensive picture of the research on marketing library resources to distance populations.     

Collaborating on Electronic Course Reserves to Support Student Success

Abstract

As we move into an era in which an increasing amount of information is available in digital form and more universities and colleges are providing distance education courses, electronic course reserves are becoming an essential part of library services. The Digital Reading Room (DRR), an Athabasca University collaboratively developed e-reserves system, facilitates immediate student access to faculty selected, course specific resources in a variety of media and promotes increased use of electronic information resources. To encourage student success in a digital environment, the Library has worked with Faculty to create information literacy tools designed to help students become better researchers and information consumers.