Reference to Stacks: Getting the Most out of Library Resources

Changing patron demands, coupled with significant repurposing of library space, led the library to experience a marked decline in the usage of the print reference collection. Such a significant decrease challenged librarians to find new methods for promoting this still viable collection. It was decided to integrate the print reference books into the general library collection. After a year, circulation data demonstrated that by integrating collections, reference titles were now used more frequently.     

当代网络参考源的类型与特征分析

目前,网络参考源的类型主要有两大类:有传统工具书依托的网络参考源和无传统工具书依托的网络参考源。它在形式、内容、价格和检索系统等方面,与传统印刷型参考源相比,都具有很大优势。表4。参考文献10。     

高校图书馆网上参考咨询的建设问题

网上参考咨询是图书馆信息咨询服务在网络环境下的必然产物。本文在分析国内高校网上参考咨询服务的现状和问题后,提出了高校网上参考咨询服务建设的若干建议。     

The Reference Interview as Partnership: An Examination of Librarian,Library User,and Social Interaction

SUMMARY

The reflections penned in this article began as a single paragraph contributed several years ago to Charles Anderson's “The Exchange,” a column in RQ (now Reference & User Services Quarterly) (Anderson, 1995). I elaborated upon the concept through further reflection and augmented the ideas through a literature review. These ideas are meant to spark interest among library school students, new reference librarians, and veteran reference librarians who perhaps need new reason to show up with a positive attitude at that next reference shift. The thesis is that this moment in time within a given reference interview occurs only once, regardless of how many times a librarian has heard the question. We as librarians must always be alert to respond appropriately to the distinct contributions that the given library user brings to that question. In the process, we are equals in that the librarian knows more of the research technique to uncover the appropriate sources, but the library user knows more of what his specific slant on the topic will be. We would be wise to stay diligent, to listen well, and to take nothing for granted. The reference interview then becomes a lively, energetic, and stimulating discussion meant to lead to library research at its best.     

联合参考咨询与文献传递网服务系统研究

本文对国内影响很大的文献提供服务平台——联合参考咨询与文献传递网(UCDRS.net)进行实证研究,对UCDRS服务系统进行深入的剖析,通过对该网站的用户进行反馈意见的调查,提出UCDRS系统进一步发展的对策。     

联合参考咨询与文献传递网服务系统研究

本文对国内影响很大的文献提供服务平台——联合参考咨询与文献传递网（UCDRS．net）进行实证研究,对UCDRS服务系统进行深入的剖析,通过对该网站的用户进行反馈意见的调查,提出UCDRS系统进一步发展的对策。     

国内图书馆数字参考咨询实践调查与分析

本文对我国的公共图书馆和高校图书馆开展数字参考咨询的情况进行了调查,揭示了我国数字参考咨询的开展情况,并提出了一些建议。     

虚拟参考咨询用户隐私问题特点分析与策略研究

本文分析了图书馆虚拟参考咨询用户隐私问题更加具有隐蔽性、不同类型服务涉及用户隐私信息不同、依赖于所采用软件的功能设计、不同隐私文化传统的国家关注度不同以及与个性化信息服务产生矛盾等五大特点,在此基础上,从法律法规、政策标准、行业自律、技术保护和用户教育五个方面,探讨了保护我国图书馆虚拟参考咨询用户隐私的相应策略。     

The West Virginia Law Library Raid,August 1863

No abstract available for this article.     

Introduction: Serving Underserved Populations

Issues central to the continuing debate about the future of the reference desk are explored here by two seasoned librarians. A point-counterpoint format allows the two debaters, “fresh” from their Columbia University Reference Symposium 2007 public debate, to continue to engage in argument and discussion. Readers are invited to consider the affirmative and negative sides of the various issues as advocated by the authors.     

图书馆参考咨询服务的历史及发展趋势研究

本文回顾了图书馆传统参考咨询服务的历史，论述了当今数字参考咨询服务的现状与发展概况，并从用户服务和图书馆内部建设两方面对参考咨询服务的未来趋势作了展望。     

Nice vs. Necessary: Reference Collections in ARL Member Libraries

This study assesses the reference collection management practices and strategies used in the reference departments of academic members of the Association of Research Libraries (ARL). Librarians who participate in the management of the humanities and social science reference collections within ARL member libraries responded to an online survey about collection development policies, acquisition processes, collection use, weeding, and marketing of their reference collections. The results of this survey suggest that a large percentage of academic ARL member libraries are weeding their collections regularly, measuring use of the print and electronic reference collection, and moving decidedly toward electronic reference materials.     

我国省级公共图书馆网络表单问题回答质量调查

通过调查我国省级公共图书馆的网络表单服务，发现各馆回答问题的每月平均数量从0．6个到562．6个不等，回答时间平均为2天12．6小时；通过提出事实性问题、研究性问题、超服务范围三类问题，调查者发现对事实性问题回答时间最快，质量最好；协作式网络的总体服务质量要优于单个图书馆提供的服务质量。     

巡回参考咨询服务——图书馆参考咨询服务的新模式

相对于传统的咨询台服务而言,巡回参考咨询服务是一种馆员主动向用户提供参考咨询服务的方式。近年来,巡回参考咨询服务被国外高校图书馆和公共图书馆广泛采用,并取得了良好的效果。我国图书馆在开展巡回参考咨询服务时应结合图书馆实际制订相应的服务计划,为馆员提供相应内容的培训,并且开展相关的服务宣传。     

国外数字参考咨询馆员实务技能要求

回顾了从参考咨询馆员到数字参考咨询馆员的角色演变,并介绍了国外对数字参考咨询馆员业务技能的重要研究和实践,如IFLA数字参考咨询服务准则、IMLS数字参考服务教育计划、RUSA参考咨询及信息服务人员的行为准则等。最后,提出了数字参考咨询馆员实务技能六方面的核心要素,即:技术能力、服务能力、教育能力、资源管理能力、学习能力和综合素质。     

Electronic vs. Print Reference Sources in Public Library Collections

Summary

The evolution of electronic sources has had a significant impact on reference collections in libraries, and public library reference collections are no exception.

Evaluating, selecting, and organizing sources to meet the needs of public library users has always been a fundamental role of public librarians. However, now they have the added responsibility of evaluating electronic resources and deciding whether the electronic sources will supplement or replace traditional paper reference sources. Issues of authority, accessibility, cost, comfort, and user education must be carefully weighed during this evaluative process.     

网络参考咨询的现状及发展思考

论文以北京地区三大图书馆系统的九所图书馆为例，调查分析网络参考咨询服务的现状，并提出一些发展思考。     

Simplifying Electronic Reference

ABSTRACT

Utah State University has successfully implemented a service that incorporates e-mail reference and an appointment-based model. The advantages of the Term Paper & Research Assistance service are reviewed. The program incorporates a great deal of flexibility for the participating librarians and the clients they serve and eliminates the need for a “coordinator.” Use statistics and positive student feedback have underscored the service's potential for future growth.     

2000年以来我国网络参考咨询服务研究的统计与分析

本文利用《中文期刊全文数据库》和中国CNKI数据库检索系统，从年度、期刊、作者、主题等方面对我国2000—2003年网络参考咨询论文进行认真调查统计，并作了客观的分析。     

全人教育型图书馆的差异化服务模式——以香港城市大学邵逸夫图书馆为例

本文从全人教育的角度,分析香港城市大学邵逸夫图书馆的馆藏、空间和服务,提出发展全人教育型图书馆的差异化服务模式。其中包括：发掘差异化学科资源需求,根据需求差异配置不同资源,根据差异资源开展各类研究、教学、学习服务,以及整合各类差异化服务发展全人教育型图书馆。