有亮点有瑕疵有企盼--图书馆评估定级工作管见

文章系作者参与图书馆评估工作的纪实随感，内容包括三个部分：一是知见主要成绩；二是管窥所及问题；三是略述实际体会，谨献真诚希望。     

Usable guidelines for usable websites? An analysis of five e-government heuristics

Many government organizations use web heuristics for the quality assurance of their websites. Heuristics may be used by web designers to guide the decisions about a website in development, or by web evaluators to optimize or assess the quality of an existing website. Despite their popularity, very little is known about the usefulness of heuristics for web designers and evaluators. In this study, five government heuristics are examined with special attention to their presumed use, content, validity, and presentation format. Our findings raise questions about the usability of heuristics for web design and web evaluation purposes. More research into the actual use and effects of web heuristics is needed.     

以评估定级促铜仁地区公共图书馆事业的发展

本文着重阐述了铜仁地区公共图书馆在全国公共图书馆第四次评估定级工作中采取的方法,查找了本地区公共图书馆目前存在的问题,并提出了今后努力的方向。     

Understanding Ourselves and Others: Australian Archivists and Temperament

A continuing theme of the archival literature from the “New World Countries” of the Australia, Canada and the United States is the lack of understanding and appreciation of archivists and archival work. The author posits that this situation can be ameliorated if archivists understand the temperament characteristics that shape their own attitudes and behaviours and thus influence their interactions with significant others in the workplace and wider community. This essay reports and interprets major findings of a survey of temperament types present among members of the Australian Society of Archivists, conducted as part of a 1998 three-country [Australia, Canada and the USA] study.A version of this paper was presented at the 1999 Australian Society of Archivists Annual Conference in Brisbane, Queensland, Australia. It is the first of two essays that report the results of national surveys of temperament types of archivists in three countries: Australia, Canada and the USA. The second essay, “The Influence of Temperament Type in the Perceptions of Archivists in Three New World Countries” will appear in the next issue of Archival Science.     

基于网络环境下的馆藏评价研究

随着图书馆外部环境的变化,数字馆藏的增多,对馆藏进行评价,不仅有助于图书馆了解本馆资源,而且有助于掌握用户的需求。在借鉴传统馆藏评价标准的基础上,研究虚拟馆藏的评价指标和方法。     

What Happens to the Data Collected When Libraries Use Undercover Agents?

Mystery shoppers deceive front-line personnel into believing that they are real customers. They provide their observations in a natural setting and relate evidence useful for planning, staff development, and organizational accountability. Given the coverage of mystery shopping in the literature for more than a decade, this study explores which of those public libraries currently use such shopping.     

国外高校图书馆成效评估研究及对我国的启示

我国高校图书馆成效评估的理论和实践落后于西方发达国家,在明确成效评估等相关概念的基础上,通过梳理国外高校图书馆成效评估的理论体系形成过程及相关实践的发展脉络可以看出,高校图书馆评价理论发展是以实证研究为支撑,不断向高等教育等相关学科借鉴学习的过程。国外的发展经验对我国图书馆评价理论及实践发展具有一定的借鉴意义。     

我国图书馆绩效评价研究综述

在分析我国图书馆绩效评价研究现状和特点的基础上,从概述性研究、国外图书馆绩效评价研究、评价指标体系、评价方法和模型、图书馆联盟绩效评价、评价具体内容等方面介绍了我国图书馆绩效评价研究的主要内容,指出了研究的不足和今后研究的趋势。     

They Give Credit for That? Accreditation,Assessment, and Distance Learning Library Services

Abstract

For institutions of higher education, accreditation and re-accreditation are facts of academic life. Since accreditation standards now include distance education and related support services, librarians and library administrators involved with distance learners and distance education programs need to know the published guidelines and methods for demonstrating that standards are being met. This article discusses ways to become familiar with relevant accreditation standards; it highlights a study of assessment by Bonnie Gratch-Lindauer, and it reviews pertinent items from the ACRL Guidelines for Distance Learning Library Services. It also notes practices suggested in the Guidelines, especially those related to assessment and evaluation, which provide methods and data that can be used to document how specific standards are met.     

非参数统计的期刊影响力评价方法研究

首先通过对期刊以及机构评价中的标准化指标进行较深入的比较,分析在学术期刊评价中不同类型指标对评价结果有效性的理解,探寻学术期刊影响力的主要属性特征及等效测度指标。其后按照普赖斯提出的知识累积金字塔式模式,构建基于非参数统计的评价指标-分布权秩得分(分布得分),该指标按照对数法则对不同引用量区间的文献赋予不同权重,并考虑研究领域引文网络的节点中心度,选择入度中心度(被引量)衡量文献在知识传播中的位置。最后,选择核心版SCI生物学领域的46种期刊作实证分析,并将本文所构建的分布得分指标与常用的期刊评价指标做对比分析。     

What’s in a Name: Defining Reference/Introducing Ourselves

ABSTRACT

Reference is the word we use for the actions that librarians engage in to answer questions from the public. The art and practice of reference involves many actions that likely can only be understand through engagement. Students in a graduate basic reference class engage in active learning to introduce themselves to their classmates and to understand how to define what reference is. Both activities involve placing words in context.     

Trends in Organizational Communication Research: Sustaining the Discipline,Sustaining Ourselves

This paper began as a keynote address delivered at the 16th annual Organizational Communication Mini‐Conference hosted by Western Michigan University. In it, I identify topical trends in organizational communication research, noting ways in which these trends are flexible, enduring, diverse, and problem‐centered. I go on to invite current doctoral students to join us in developing these trends further. Specifically, I discuss how we might engage research in ways that sustain the vitality of the discipline as well as our own personal vitality. I conclude by offering a list of key articles that could serve as starting points in the on‐going conversation centered around organizational communication.     

RUSA虚拟参考咨询服务实施与维护指南

虚拟参考服务实施与维护指南是美国图书馆协会（ALA）参考与用户服务分会（RUSA）于2004年6月发布,指南包括5个部分：虚拟参考咨询服务的定义、服务的准备工作、对所提供服务的具体规定、服务的组织、用户的个人隐私的保护。     

数字参考咨询的标准规范体系

初步探讨了数字参考咨询的标准规范体系,分为业务应用标准、业务操作规范和通 用基础标准三个部分进行介绍和论述。     

Library Instruction Assessment in Academic Libraries

SUMMARY

Determining the best methods of assessment for a library instruction program in a large research university can be a challenging task. Albert R. Mann Library at Cornell University Library has pilot-tested three methods of formative and summative assessment for its library instruction program-attitudinal, outcomes-based, and gap-measure-and determined not only key areas of improvement for the program, but also the benefits and drawbacks of each method of assessment. Attitudinal assessment has guided program improvement in areas of marketing and user satisfaction but does not provide the measurement of learning that outcomes-based assessment covers. The latter can be difficult to achieve in single-session, short-term instruction, while gap-measure assessment can provide a more nuanced view of both patron and instructor attitudes toward learning outcomes, if not actual data on achievement of the objectives themselves. The authors have determined that a combination of these three different types of assessment can address the shortcomings of a single method alone and provide a better measure of the program as a whole.     

Evaluating File Formats for Long-term Preservation

National and international publishers have been depositing digital publications at the National Library of the Netherlands (KB) since 2003. Until recently, most of these publications were deposited in the Portable Document Format. New projects, for example the Web archiving project, force the KB to handle more heterogeneous material. Therefore, the KB has developed a quantifiable file format risk assessment method. This method can be used to define digital preservation strategies for specific file formats. The choice for a specific file format at creation time or later in the life cycle of a digital object influences the long-term access to the digital object. The evaluation method contains seven sustainability criteria for file formats that are weighed for importance. There seems to be consensus on the sustainability criteria. However, as the weighing of these criteria is connected to an institution's policy, the KB wonders whether agreement on the relative importance of the criteria can be reached at all. With this paper, the KB hopes to inspire other cultural heritage institutions to define their own quantifiable file format evaluation method.     

馆员绩效考核困境的成因及其破解对策探析

文章对图书馆在实施馆员绩效考核过程中面临的诸多困境进行了分析,认为这主要是由思想观念出现偏差、图书馆作为不完全行为能力主体的尴尬地位、馆员素质层次不齐、考核实践模式不健全等原因造成的,进而从绩效考核的准备、实施、监控等阶段论述了破解困境的策略。     

A Library Compliance Strategy for Regional Accreditation Standards: Using ACRL Higher Education Standards with NEASC Standards

The Commission on Institutions of Higher Education (CIHE) of the New England Association of Schools and Colleges (NEASC) standards places less emphasis on quantifiable and arbitrary inputs and more emphasis on institutional effectiveness and assessment of student learning. NEASC includes the library throughout the standards and also has a long section specifically for the library. The authors advocate use of the ACRL (Association of College and Research Libraries) Standards for Libraries in Higher Education alongside the NEASC standards to ensure a focus on outcomes and assessment of libraries in the context of other areas of the institution. An effective strategy for streamlining the assessment of library resources and services is provided.     

建立读者评估指标体系客观评价图书馆绩效

文章提出了建立以读者为评价对象的读者评估指标体系，以期通过对不同社会环境区域经济、不同类型图书馆所拥有的不同的读者群体的阅读需求及其整体素质的评价，找出影响图书馆评估指标的客观因素，从而正确的评价图书馆绩效。     

中文学术期刊评价中引文分析指标间关系的实证研究——基于2010年版中国期刊引证报告（扩刊版）

本文针对用于中文学术期刊评价的引文分析指标,尝试通过相关性分析、因子分析来探寻这些指标之间的定量关系。通过对《2010年版中国期刊引证报告（扩刊版）》中的引文分析指标数据进行实证分析发现,这些引文指标之间存在重叠,但又不可完全替代,同时也揭示出不同学科领域的各个引文分析指标的确存在差异。